Car Hire at Madrid Airport

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

T1 - Desk is located on the ground floor of the arrivals, rent a car zone, between hall 2 and hall 1. If you arrive at T2 or T3, follow the signs to T1 to rent a car area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: You will find our free shuttle service on the Arrivals area, in front of gate 14. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339/+34 608022626. Terminal 2: You will find our free shuttle service on the Arrivals area, in front of gate 18. Once outside the terminal, cross the street and await our transfer service on the “BUS STOP – EMT Hotels” area. This is our meeting point, please contact +34 918029339 / +34 608022626. Terminal 4: You will find our free shuttle service on the Arrivals area, in front of gate 10. Once outside the terminal, cross the street and await our transfer service on the “BUS HOTEL” area. This is our meeting point, please contact +34 918029339 / +34 608022626.

Please clarify drop-off instructions with the supplier upon pick-up.

Rental desk is located in the terminal.

Please clarify drop-off instructions with the supplier upon pick-up.

Rental desk is located in the terminal.

Please clarify drop-off instructions with the supplier upon pick-up.

From Terminal 1: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals”. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area. From Terminal 4: After leaving the luggage claim area, you will find the departures central hall. Turn to the left and following “ Car Rental Signals” down to -1 floor level trough the escalators. Continue trough the Rent a Cars Area until our OK MOBILITY store. To pick up your vehicle, go by the door nearest to our branch, cross the street, and once inside the B building, turn to the right until you find our Parking Area.

Please clarify drop-off instructions with the supplier upon pick-up.

The office is located next to Madrid airport. From T1: exit the terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T2 and 3: go to the exit in front the Exit lounge 5 or 6 and follow the indications to T1. Go up the stairs, walk through the ramp and go down the stairs to the Arrivals Hall, exit the Terminal through gate 13 (in front of Arrival lounge 2) and cross the zebra crossing. From T4: exit the terminal and cross the zebra crossing and and follow the indications for the “Bus hotel stop“.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: Come out of the terminal building, turn right and continue for about 150 metres until you see the green Hotel Bus Information sign opposite the Left Luggage Office and wait here for the Centauro Rent a Car shuttle bus that passes every 15-20 minutes, this will take you to the office situated a few minutes away. Terminal 2: Once you have collected your luggage, follow the “Bus Connecting” sign. In the Arrivals Hall, go to your left and follow the “Bus Connecting” sign until you see the P. Expres sign. Exit the terminal here, once outside cross at the zebra crossing and, on your right, follow the signs for “Bus Stop EMT Hotels-Agencies”. Wait here for the Centauro Shuttle Bus which passes every 10-15 minutes, this will take you to the office situated a few minutes away. Terminal 4: Once you have collected your luggage, follow the “Bus & Shuttle” sign to your left, use this exit, cross at the zebra crossing and follow the “Bus Hotel” sign to the left. Wait here for the Centauro Shuttle Bus which passes every 10-15 minutes, this will take you to the office situated a few minutes away. Minibus is available during the office opening hours. If your flight is due to arrive before closure, you will need to contact Centauro so that we can wait for you.

Please clarify drop-off instructions with the supplier upon pick-up.

Rental desk is located in the terminal.

Please clarify drop-off instructions with the supplier upon pick-up.

Terminal 1: Come out of the terminal building, turn right and continue for about 150 metres until you see the green Hotel Bus Information sign opposite the Left Luggage Office and wait here for the Centauro Rent a Car shuttle bus that passes every 15-20 minutes, this will take you to the office situated a few minutes away. Terminal 2: Once you have collected your luggage, follow the “Bus Connecting” sign. In the Arrivals Hall, go to your left and follow the “Bus Connecting” sign until you see the P. Expres sign. Exit the terminal here, once outside cross at the zebra crossing and, on your right, follow the signs for “Bus Stop EMT Hotels-Agencies”. Wait here for the Centauro Shuttle Bus which passes every 10-15 minutes, this will take you to the office situated a few minutes away. Terminal 4: Once you have collected your luggage, follow the “Bus & Shuttle” sign to your left, use this exit, cross at the zebra crossing and follow the “Bus Hotel” sign to the left. Wait here for the Centauro Shuttle Bus which passes every 10-15 minutes, this will take you to the office situated a few minutes away. Minibus is available during the office opening hours. If your flight is due to arrive before closure, you will need to contact Centauro so that we can wait for you.

Please clarify drop-off instructions with the supplier upon pick-up.