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Surprice at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Very easy very good value
Cons: Big deposit but refunded fast
Pros: Nothing they’re scammers. They asked us to pay 250 euros or 1000 euros deposit
Cons: Everything they’re scammers. They asked us to pay 250 euros or 1000 euros deposit
Pros: They were friendly and polite and the price for the car was good. On returning the car I expected delays but they were very quick and we were only there around 15 minutes.
Cons: They tried to upsell insurance that I had already paid for, veiled threats of my 1000euro deposit being kept - quoted minimum of 255euro for a scratch. Told me tyres, windows, lights would be extra on top to the deposit I paid. Felt really worried about taking the car and when they brought it out - it was battered. There wasnt a single panel that didnt have a dent or scratch or damage, car seat was burnt with a cigarette, even the roof was dented. They encouraged us to take our own photos.
Pros: She was very rude to us both and insulted us
Cons: Very rude woman, lots of hidden costs, very stressful start to our honeymoon
Pros: Demetrius at Surplus was super helpful, friendly and welcoming. I would highly recommend him to any potential clients.
Cons: Demetrius has provided excellent services. No points to complain about.
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