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Surprice at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly and helpful staff on the whole.
Cons: The car had 133,000+KM on the clock and was clearly not the same as the newer cars they hire for their own customers. Further, there was no screen wash, and it was missing a rear windscreen wiper. We arrived in the dark, tired, so we didn't notice until it was needed. That was pretty disappointing, but also makes you question hw well the cars are.
Pros: Our car gave an alert shortly after we picked it up saying the oil pressure was low. Surprice responded straight away and came to where we were and replaced the vehicle.
Cons: Nothing
Pros: Very easy very good value
Cons: Big deposit but refunded fast
Pros: Nothing they’re scammers. They asked us to pay 250 euros or 1000 euros deposit
Cons: Everything they’re scammers. They asked us to pay 250 euros or 1000 euros deposit
Pros: They were friendly and polite and the price for the car was good. On returning the car I expected delays but they were very quick and we were only there around 15 minutes.
Cons: They tried to upsell insurance that I had already paid for, veiled threats of my 1000euro deposit being kept - quoted minimum of 255euro for a scratch. Told me tyres, windows, lights would be extra on top to the deposit I paid. Felt really worried about taking the car and when they brought it out - it was battered. There wasnt a single panel that didnt have a dent or scratch or damage, car seat was burnt with a cigarette, even the roof was dented. They encouraged us to take our own photos.
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