Tamra Rent A Car at Jeju International Airport

Pros: Good communication and prompt reply

Cons: Office closes at 20:00 which is a little inconvenient for late flight arrivals

Pros: Quality of car received.

Cons: Could do more to explain the use of the GPS within the vehicle

Pros: Dropping off the car was very easy.

Cons: It took quite a while to understand we had to fill out all the rental forms ourselves after we had already provided all the information to the agent. English information was hard to understand. Perhaps an information sheet explaining the process would make it easier for those that do not speak Korean.

Pros: Vlotte behandeling en afhandeling bij ophalen en terugbrengen

Cons: Er zat geen navigatie in de auto. Gelukkig kon ik navigeren via mijn i-phone Het was een oude auto maar daar was de prijs ook naar.

Pros: The car I booked was Kia Sportage but was given to me with another brand. Should honor what was booked

Cons: NA

Pros: Very nice agent, easy to communicate with

Cons: The shuttle service back to the airport started too late for us to use it

Pros: No frills and no hassles

Cons: Interior front windshield could be cleaner

Pros: Really nothing. After the rental was refused the agency did not even bother to assist us in calling a taxi. Rude and unprofessional.

Cons: The agent was quick to call the documents I presented as fake and illegal. Instead of politely refusing the rental because the documents did not meet the requirement, he decided to use this derogatory language. I confronted his behavior by e-mail and there was an apology in the reply, however I did not have the impression that the agent truly recognized his misconduct.

Cons: Car had lots of miles on it (120k)

Pros: The online communication was excellent my questions were replied fast. The person sitting in their office front desk needs to be retrained! The lady lacked any customer service skills. She didn’t want to answer any questions aside taking your credit card. She was busily typing and didn’t even lift her head. No attempt to use e-translator apps if she can’t understand. Saying she is rude is an understatement. Inattentive and hostile might be the right description of my entire interaction with her.

Cons: Ooh the airport shuttle smells moldy. The car was slightly dusty but since it gave me no issues I want complain much. To whoever operating the WhatsApp messaging service; thank you! You’re awesome!

Pros: the transfer from the airport to the centre was good.

Cons: registration at pickup was lengthy. there wasn't instructions to navigate the car's functions. ie. gps, hand brakes

Pros: Rezerwacja przebiegła całkiem szybko i sprawnie. Autobus dowozi z lotniska do wypożyczalni oraz odwozi. Trzeba wypełnić samodzielnie formularz online i załączyć zdjęcia dokumentów. Auto odbieramy samodzielnie z parkingu. Zwrot przebiegł szybko i bez komplikacji.

Pros: It was the busiest weekend in tbe Island so I didntget the newest car, however everything worked m, it had a great gps system tgat was already configured in my language and when I called to extend by a ay and a half, they did tgst without a hitch

Pros: Nothing they didn’t give me a car!

Cons: Everything!

Pros: There is at least one English speaking representative in the office , otherwise language is a big challenge in Jeju. Especially when we met with an accident there. Tommy from Tarma rental company rendered precious help during the ordeal. Despite that day being his off day, he helped us to liaise between office and the driver. Without him, we wouldn’t have enjoyed the rest of our holiday there. Thank you very much Tommy.

Pros: The airport shuttle.

Cons: Rude staff and lack of English. Damaged and smelly car.

Pros: The car was just as we had rented. It was very clean.

Cons: The staff doesn't speak English. They don't give you any explanation of how the car works.

Cons: Picking up the car, the agent was very brisk.

Pros: Ease of returning the car and the bus driver was friendly and help us to load up our luggage to the bus storage. He even asked whether we were comfortable with the bus air condition while waiting for time to drive off.

Cons: The poor service of reception. I was very surprised that no staff accompanied me to collect the car and explained to me on where to locate the ignition button, lever to open the fuel cover, what grade petrol to pump, or brief me of any important things that I should watch out for. After they know that I was a foreigner. I had good experience in countries for car rental in Australia, NZ, Japan, Europe. The staff would accompany me to collect the car and take great patient to explain on the car.

Pros: Over all is good

Cons: Poor service attitude of the front desk female staff

Pros: Everything was good

Pros: Easy check out process

Cons: Nothing - everything was perfect!

Pros: The staff was very kind and helpful. The car we chose was a simple Kia small car. We found it comfortable and clean. The car rental is very close (5 min walk) to the airport arrivals. The pivk-up and delivery of the car was quick and easy. I highly recommend this rental agency.

Pros: Fast service. Although a bit unpersonal.

Cons: The car had over 100.000 km on it. Felt a little dated.

Pros: Nothing.

Cons: The people behind the service desks are verry unfriendly. For the next time i will go to a different rental.

Pros: Very bad. No one speaks English. That isnt normally a problem but they didnt even try to explain wath was needed to get our car.

Cons: Nothing

Pros: Navigation app was in English although I didn't know how to use it.

Cons: Rental agent was impatient but that's the service standard generally in Korea.

Pros: The shuttle drivers were great.

Cons: Customer service attitude of the woman working at the desk

Pros: Price was the best.

Cons: Process of picking up the car.

Pros: Really helped me when I arrived earlier than my reservation and was able to leave with a car in an hour. Their comprehensive insurance coverage also reduces worries about car use.

Cons: No clear instructions on where to return the car. The NAV system directed me to the one way exit after car pick up and I had to go around again just to find the right entrance.

Pros: no service to say at all

Cons: the whole procedure

Pros: No English speaking assistance at all, we had to communicate with google translate

Cons: Poor service attitudes, impatient to serve non-Korean speaking customer

Pros: Had a puncture and luckily had WhatsApp contact with Tamra. They sorted a towing truck and kept me updated. Took some time on returning the car, but I received the paperwork I requested.

Cons: Keyless entry. Never driven one before. Would have helped to have some instructions but when I asked for help at the office they told me “you go now”. The shuttle bus driver (who incidentally found and kept my metal water bottle for me) showed me how to start the car. I had no idea about smart entry or even that I had to switch the car off. All very simple when you know how, but if you’ve never driven a car like this, how are you to know? Thank goodness for Google and the driver.

Pros: Quick service

Cons: Most of the agents only speak Korean and don’t speak English. But communication is still possible with google translate.

Pros: Read below

Cons: Read below

Pros: Easy pickup and drop off , shuttle bus to airport very quick

Cons: None

Pros: To clean the cars also inside, especially the front windshield.

Cons: The windshield from inside.

Pros: Fast and efficient service

Pros: The car was very decent although with basic add-ons only, but the price to quality ratio was top notch. It hd a couple scratches, but all were dully noted on our renting slip. The drop off was seamless, as nothing except the car and car keys was asked from us :)

Cons: The staff did not speak English at all, nor were they able to understand our questions. We were second in the queue but spent close to 40 minutes in the facility, as previous customers also seemed to struggle with communicating with the staff. This has been quite surprising, as all we wanted was a standard rental, no add-ons, nor any issues. It just took forever.

Pros: Worst experience I ever deal with this car rental co. Will never rental from them again and will advise people beware with this company in web

Cons: Not clearly inform there will be 100,000 wons penalty if I return the car early before their opening time

Pros: RIEN

Cons: TOUT Je déconseille fortement cette agence qui fait des heures de bureau alors qu'elle se trouve dans un aéroport ! Attention si votre avion a un peu de retard, cette agence ne vous attend pas et vous facture quand même ! Si votre avion part tôt c'est pareil, l agence ouvre à 8h donc il vaut mieux trouver une agence avec des horaires flexibles ! De plus nous n'avons pas trouvé la navette et avons dû marcher 15mns à pied pour nous y rendre pour trouver porte close pour 5mns !

Pros: High efficiency of the rental agent

Cons: Rental desk service

Pros: No fuss. Just get the car and go. Drop off was also easy. Just make sure you take photos/videos of the car before you drive off in case of any new bumps and scratches.

Cons: The fuel not being at full confused us as we were use to having the tank full and then filling back to full upon return. We had to double check before driving off.