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Surprice in Podgorica (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Excellent services, professional staff and recommended to buy comprehensive insurance to avoid any demage charges which also helped us to avoid security deposit. Provided free dropoff at the airport. Highly recommended their services.
Cons: Nothing. All was excellent.
Pros: Welcoming customer service, reasonable rates.
Cons: The tyre pressure warning light was on and we had to go straight to a petrol station to check it. But Angela and her colleague were helpful when we went back and reported the issue, and it was sorted out, though the warning light came on twice more during the trip, I doubt a problem with the sensor. Surprised that the return of our deposit could take up to one month, which looks like using customers to benefit the company’s cash flow.
Pros: Was absolutely awful and shall be perusing a refund.
Cons: The car needed a service, looked like it had been involved in multiple accidents, there was no air conditioning working in the car therefore it was blowing out hot air and we also got pulled over as we had no number plate headlamps and one of the front was out. Tried to contact rep but got no answer from them. Also got charged over double the price that was originally quoted for “insurance” purposes when I used a credit card to pay the holding fee. Absolute joke.
Pros: I could leave the car little earlier. Very polite staff
Pros: Quick and efficient
Cons: Car cleanliness. Lot of scratches on the car. Policy that they car charge you if you return less fuel but not reimburse you if you return more.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Only physical driver's licenses are accepted (not digital versions).
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Snow chains are allowed in icy/snowy conditions.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes. If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
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