Madrid Atocha Train Station, Madrid, Spain
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Driver's country of residence is United States of America (USA) and age is 30-65
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Record-go at Madrid Atocha Train Station

Calle de Rafael Riego, 3, 28045 Madrid
0034 662 353 161
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Period outside of business hours
Mon:22:01-23:00
Tue:22:01-23:00
Wed:22:01-23:00
Thu:22:01-23:00
Fri:22:01-23:00
Sat:22:01-23:00
Sun:22:01-23:00
Key box
Yes

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Uruguay
Fiat 500X
May 27, 2024

Pros: The car was good

Cons: Charge extra ítems whitout sense. They charge 20 dolars extra per day (10 days) because i was going 2 day to porto. They charge the gas, the secure deposit pevious and then they refund. 2 days and not refund No WhatsApp to contact for Andy problem

Spain
Seat Arona
May 5, 2024

Pros: Better description of directions to pickup and drop off locations.

Cons: Nothing, service was great

Canada
Opel Corsa
April 26, 2024

Pros: Staff were very nice.

Cons: Advertising needs to be clear that pick up us NOT at the train station ; and the drop off location was very dark and kinda creepy.

Canada
Seat Arona
April 24, 2024

Pros: It was not clear to me that their desk/office was a couple of blocks away and outside the Atocha train terminal... so it took me sometime to realize and find it...but they were very efficient and the car was ready and worked fantastically for us

Canada
Fiat 500X
April 9, 2024

Pros: Not much

Cons: Poor customer service

Argentina
Toyota RAV4
March 1, 2024

Pros: La comunicación telefónica es ineficiente

Cons: No respondieron a mi demanda

Canada
Seat Arona
February 15, 2024

Cons: Car had no windshield washing fluid

United States of America (USA)
Toyota RAV4
December 29, 2023

Pros: Nothing

Cons: Nothing

Argentina
Ford Kuga
October 27, 2023

Pros: Great SUV and in optimal conditions. Agents were really kind and took the time to clearly explain everything. Excellent service!

Cons: Nothing.

Australia
Fiat 500
September 21, 2023

Pros: It was inexpensive and overall a good experience. More work than getting a car at the airport but overall better value

South Korea
Toyota RAV4
June 3, 2023

Pros: kindness and competence of staff and reasonable price

Cons: location (a bit far from Madrid Atocha station). but the price is very satisfactory.

United States of America (USA)
Alfa Romeo Stelvio
March 19, 2023

Pros: Very professional, courteous, and efficient attention from Ms.Ionela, Thanks!

Cons: Poor options and availabilities of cars.

Malaysia
Seat Arona
March 12, 2023

Pros: Car condition was very average. I did not get the car that i have booked.

Colombia
Seat Leon
October 15, 2022

Pros: The kindness of the other officials who attended us. The problem arose with the official who gave us the vehicle.

Cons: The car that DC want to deliver to us was of a different range than the one we had separated. In addition, the office worker was very rude to us. At last she accepted to give us the car that we have reserved.

Peru
Fiat 500
October 13, 2022

Pros: All perfect!

Canada
Ford Fiesta
September 2, 2022

Pros: Good service

Israel
Ford Fiesta
August 5, 2022

Pros: Nothing

Cons: They didn't talk or tall me that I have to clean the car after using! And when I retern the car I offer to clean whit myself, and the not agree and took from me 95 euro.. For nothing.

United States of America (USA)
Ford Fiesta
May 17, 2022

Pros: Very professional

Spain
Toyota C-HR
May 16, 2022

Pros: nothing. they were inefficient, rude and unhelpful.

Cons: everything.

United States of America (USA)
Ford Fiesta
March 18, 2022

Pros: Easy dropping.

Cons: Customer service is so poor . They don’t respond on emails and phon calls . Also they charged me over i should get my full refund ( deposits) cuz I returned the car in full tank so I didn’t received a full refund on it . Also they wants to charge me a day extra cuz i picked up the car on 7 marsh at 5:00 pm and I dropped it by 7:00 pm i called 4 hours early to let them know about an accident it was on the road and to let the. Know that i will be late one hour . So they don’t care about me

Cyprus
Ford Fiesta
September 13, 2020

Cons: The personnel was rude

Most Popular Car Rental Deals

Madrid Atocha Train Station
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Economy
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Madrid Atocha Train Station
Economy
Opel Corsa or similar
Opel Corsa
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$34.05 / per day
The above prices are only approximate and were last updated at 03:44 on 2024-06-14. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 900.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Customers not resident in EU countries are required to present the following document(s): International Driving Permit (IDP) in order to collect the car.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, local address (apartment; hotel; villa; etc.).
If the renter is not the main driver, the following coverage is mandatory: Total Comfort Cover.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit will be charged if one of the following cards is used: Debit cards.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, Debit cards.
If the customer wishes to use American Express, Visa debit card, MasterCard debit card, he/she will be required to purchase Total Comfort Cover.
Cash is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is allowed to the following countries: Andorra, France, Portugal, Gibraltar.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Mobile tablet.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 4 additional drivers.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available for an additional charge of 2 EUR per day.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
Additional information
For vehicles not returned in an acceptable clean condition, an additional charge of 95 EUR will apply.
A damage administration fee of 50 EUR will apply in the event of an accident or damage to the car.
An administrative fee of 40 EUR will be charged for each request received from the traffic police.
Rental period
The maximum rental period per agreement is 60 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
During holidays, service outside of business hours is not available.
Service outside of business hours is available by request and for an additional charge of 40 EUR.
In order to have service out of hours, the renter must provide the following information: Flight number.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  07:00 - 22:00
Tue:  07:00 - 22:00
Wed:  07:00 - 22:00
Thu:  07:00 - 22:00
Fri:  07:00 - 22:00
Sat:  07:00 - 22:00
Sun:  07:00 - 22:00

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