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Oryx in Zagreb (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The agents in the office at Rejika were very helpful, the agents in Dubrovnik were helpful but not happy for having to make these stops. The car was great though.
Cons: The car was not prepared properly at the pick up in Zagreb downtown office. There were 3 service issues during the thre week rental.
Pros: Efficient easy pickup and drop off ! No one tried to guilt me into buying all the extra insurance like so many places do ! Thank you !!
Pros: Friendly
Cons: The person who physically handed over the car to us was a young man. He was polite and pleasant but he did not seem to know much about the car itself
Pros: The car was great.
Cons: The lack of up to date records, and the level of detail on small blemishes between the pick up location and the drop off location. I'm scheptical because the drop off location was much more detailed in their car damage assessment than the pick up location. The pick up location made me find every additional scrape.
Pros: Convenient pick-up location in town.
Cons: Car was pretty rough, the agent even confirmed the car was about to be written off. When dropping the car off, there was no one there to inspect it and after calling them and finding out for some reason both attendants had gone to the car wash, we had to wait and almost miss our flight.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 22.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Details are available from the car rental company's reservation office. Information on the exact fee amount is available by request.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Crossing country borders to Neum Corridor is free of charge.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 15.04) Winter tires are included in price.
The following option(s) is(are) included for free from 15.10 to 15.03 as a special offer: Additional Driver.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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