Downtown, Zagreb, Croatia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Oryx in Zagreb (Downtown)

Ul. Grada Vukovara 74
00385 16 115 800
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:
07:00-20:00
Tue:
07:00-20:00
Wed:
07:00-20:00
Thu:
07:00-20:00
Fri:
07:00-20:00
Sat:
08:00-14:00
Sun:
08:00-12:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Canada
Volkswagen Golf
10/6/24

Pros: The agents in the office at Rejika were very helpful, the agents in Dubrovnik were helpful but not happy for having to make these stops. The car was great though.

Cons: The car was not prepared properly at the pick up in Zagreb downtown office. There were 3 service issues during the thre week rental.
Croatia
Opel Corsa
10/5/24

Pros: Efficient easy pickup and drop off ! No one tried to guilt me into buying all the extra insurance like so many places do ! Thank you !!
Singapore
Volkswagen Tiguan
6/7/24

Pros: Friendly

Cons: The person who physically handed over the car to us was a young man. He was polite and pleasant but he did not seem to know much about the car itself
Canada
Volkswagen Up
5/23/24

Pros: The car was great.

Cons: The lack of up to date records, and the level of detail on small blemishes between the pick up location and the drop off location. I'm scheptical because the drop off location was much more detailed in their car damage assessment than the pick up location. The pick up location made me find every additional scrape.
Netherlands
Volkswagen T-Roc
4/16/24

Pros: Convenient pick-up location in town.

Cons: Car was pretty rough, the agent even confirmed the car was about to be written off. When dropping the car off, there was no one there to inspect it and after calling them and finding out for some reason both attendants had gone to the car wash, we had to wait and almost miss our flight.
Croatia
Volkswagen T-Roc
10/21/23

Pros: Customer servis(agents) was great👍. Very easy pick up and drop off of car.

Cons: In my case car wasn't cleaned good.
United Kingdom
Volkswagen Golf
10/20/23

Pros: It was fine.

Cons: Rather far to take the luggage from the desk at their office in Zagreb to the garage where I had to get the car. Had to ask for help with the luggage which was given gracefully but hadn't been offered.
Australia
Volkswagen Up
10/18/23

Pros: Friendly, accomodating

Cons: Nothing
United Kingdom
Volkswagen T-Roc
10/15/23

Pros: Same as major rental companies

Cons: Can speak directly to local office
Ireland
Volkswagen Up
9/11/23

Pros: Speed of service
United Kingdom
Volkswagen Golf
8/17/23

Pros: Drop off was very quick and easy

Cons: When we picked the car up, our car had more than 28 marks which I refused to take. I asked for another car which they agreed. the second car was a good car overall. I had purchased the insurance (full cover) through the website but on pick up the person from Oryx informed me that it was better to get the insurance through them directly. As a result they asked for a £1500 deposit. Not sure how it works however I found it unclear and I ma glad we did not have any trouble with the car.
Canada
Volkswagen Up
5/31/23

Pros: One of the best car rental service we've had.
United Kingdom
Volkswagen Golf
6/12/22

Pros: Staff at Split
Spain
VW Polo 3d
8/10/21

Pros: Essiness to find the rental place and close to the center

Cons: Condition of the car in which is given.
United Kingdom
Opel Crossland
8/16/19

Pros: Speed of pick up and drop off

Cons: The car I received was a lot smaller than I expected
Show more

Downtown, Zagreb, Croatia

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 22.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off. The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Details are available from the car rental company's reservation office. Information on the exact fee amount is available by request.

Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Crossing country borders to Neum Corridor is free of charge.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

During winter season (from 15.11 until 15.04) Winter tires are included in price.

The following option(s) is(are) included for free from 15.10 to 15.03 as a special offer: Additional Driver.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
By law, winter tires are mandatory on all roads from 15.11 to 31.03.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Rental period
The maximum rental period per agreement is 31 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  07:00 - 20:00
Tue:  07:00 - 20:00
Wed:  07:00 - 20:00
Thu:  07:00 - 20:00
Fri:  07:00 - 20:00
Sat:  08:00 - 14:00
Sun:  08:00 - 12:00

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  1. Car Rental
  2. Croatia
  3. Zagreb
  4. Downtown
  5. Oryx
 
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