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GreenMotion at London St Pancras Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff were helpful and understanding, but bound by the company's policies
Cons: Misleading pick up information. Overly restrictive credit card requirements Terrible insurance that did not cover for the damage to the car (so ultimately useless)
Pros: Staff quite friendly.
Cons: Inefficient processes.
Cons: I selected this rental because it was shown to be at Kings Cross, near our hotel. In fact, it was 2 1/2 miles away, definitely not walking distance. When we picked the car up the gas tank was nearly on empty. We were told it was ok to bring the car back equally empty, but it was still highly inconvenient. We had to get off the main road in busy London to buy gas and then find our way back on to the motorway. Extra stress we didn't need.
Pros: Cheap, quick and esay collection and drop off
Pros: was good value for money and was a good location for us to collect the car. didst have to fill the tank at the end, was the car we asked for
Cons: it took an hour to actually get the keys/car from arriving at the desk due to a system error, therefore we got stuck in rush hour traffic and lost time meaning we arrived at our destination at midnight. hidden charges for unlimited miles made the cost of the hire double. should have been more clear
Cons: Greenmotion is not located at Kings Cross, it is located at Edgware Road. They are two separate locations not even close.
Pros: Friendly staff and very efficient. All key points were clearly explained and the car I received was spotless.
Cons: The desk was a little tricky to find. Better directions with the booking info would solve this.
Cons: Too much time spent during pick up. Voucher says London St Pancras Intl, but real pick up address is far from it, misled information.
Pros: It was HORRIBLE. We waiting for 90 minutes in the office, with lots of back and forth and amateur discussions. Then, we went out to get the car and it was WRECKED. It had obviously been in a very serious accident, and both sides were completely destroyed. The tire pressure light was on and there was no gas. We ended up walking away after 2 hours. I would like a refund. The car was unsafe and the place was horrible.
Cons: The service was truly bad. After the very long wait, we were given an absolutely destroyed car, with no other option. The service was surely, there was lots of back and forth and extra fees and complicated discussions. It was horrid. I was furious.