London St Pancras Train Station, London, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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GreenMotion at London St Pancras Train Station

Green Motion London St Pancras (Eurostar), Hilton London Metropole, 225 Edgware Road
0044 02 071 860 000
Pick-up instructions
Green Motion St Pancras Station is a Meet and Greet location. All Meet and Greet MUST be booked 24hrs in advance of the rental pickup time by calling 02071860000. The designated meeting point is outside Premier Inn entrance located on 26-30 York Way N1 9AA. Alternatively, you can come to our office by a) underground (15mins) Hammersmith and City line, from KingsX St Pancras to Edgware Road Station or b) Bus (22mins) St Pancras International Station Stop A Bus 205 (Paddington) and alight on Edgware Road stop EQ. Our office is located inside the Hilton London Metropole Hotel ground floor.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-13:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
VW Golf
August 3, 2020

Pros: Staff were helpful and understanding, but bound by the company's policies

Cons: Misleading pick up information. Overly restrictive credit card requirements Terrible insurance that did not cover for the damage to the car (so ultimately useless)

United Kingdom
VW Passat STW
July 19, 2020

Pros: Staff quite friendly.

Cons: Inefficient processes.

United States of America (USA)
Ford Fiesta 3d
September 30, 2018

Cons: I selected this rental because it was shown to be at Kings Cross, near our hotel. In fact, it was 2 1/2 miles away, definitely not walking distance. When we picked the car up the gas tank was nearly on empty. We were told it was ok to bring the car back equally empty, but it was still highly inconvenient. We had to get off the main road in busy London to buy gas and then find our way back on to the motorway. Extra stress we didn't need.

United Kingdom
Ford Mondeo STW
September 28, 2018

Pros: Cheap, quick and esay collection and drop off

Cons: nothing

United Kingdom
FIAT 500
August 13, 2018

Pros: was good value for money and was a good location for us to collect the car. didst have to fill the tank at the end, was the car we asked for

Cons: it took an hour to actually get the keys/car from arriving at the desk due to a system error, therefore we got stuck in rush hour traffic and lost time meaning we arrived at our destination at midnight. hidden charges for unlimited miles made the cost of the hire double. should have been more clear

United Kingdom
Honda Civic
August 9, 2018

Cons: Greenmotion is not located at Kings Cross, it is located at Edgware Road. They are two separate locations not even close.

United Kingdom
VW Golf
August 2, 2018

Pros: Friendly staff and very efficient. All key points were clearly explained and the car I received was spotless.

Cons: The desk was a little tricky to find. Better directions with the booking info would solve this.

Brazil
Honda Civic
July 24, 2018

Pros: Price.

Cons: Too much time spent during pick up. Voucher says London St Pancras Intl, but real pick up address is far from it, misled information.

United States of America (USA)
Opel Zafira 5+2
June 28, 2018

Pros: It was HORRIBLE. We waiting for 90 minutes in the office, with lots of back and forth and amateur discussions. Then, we went out to get the car and it was WRECKED. It had obviously been in a very serious accident, and both sides were completely destroyed. The tire pressure light was on and there was no gas. We ended up walking away after 2 hours. I would like a refund. The car was unsafe and the place was horrible.

Cons: The service was truly bad. After the very long wait, we were given an absolutely destroyed car, with no other option. The service was surely, there was lots of back and forth and extra fees and complicated discussions. It was horrid. I was furious.

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 500 miles per rental, Collision Damage Waiver (deductible: ~€ 1425.00), Theft Protection, Roadside Assistance (in the country of pick up), Airport surcharge, Free modifications, State Tax.
Mileage policy
Mileage is limited to 100 miles per day.
For each additional mile an additional charge of 0.30 GBP per mile will apply.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: France, Ireland.
For more details about permitted destination locations, please contact the Customer service department. Mileage limitations will apply when the car is to be used for crossing country borders.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Unlimited mileage.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 240 minutes.

Pick-up & Drop-off
Mon:  08:00 - 19:00
Tue:  08:00 - 19:00
Wed:  08:00 - 19:00
Thu:  08:00 - 19:00
Fri:  08:00 - 19:00
Sat:  08:00 - 13:00
Sun:  closed

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