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GreenMotion at Louis Armstrong New Orleans International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff were all wonderful - drivers included.
Cons: They didn’t open until 8am while our flight arrived at 6am so we had to wait a few hours vs other companies who have full time services
Pros: Good service friendly staff
Cons: See comments above.
Pros: Super easy to pick up the car, we had a choice of car we wanted and we were able to add drivers at no extra cost, overall very easy and very affordable
Pros: Return service to airport was excellent.
Cons: Even though I had sent all requested documentation prior to trip in order to save time as suggested by Green Motion representative, desk agent took over 15 minutes to find it.
Pros: Good service
Pros: It was fast in and out and the staff was great
Cons: Very nice and courteous.
Pros: Staff was very nice; car was clean
Cons: Didn't receive information about insurance issue until I had already arrived in New Orleans.
Pros: Not much, can't think of anything.
Cons: Slow and not very friendly.
Pros: People were nice and the car was clean.
Cons: I didn't know in advance I couldn't drop the car after 1:30 pm on Saturday. So I had to come earlier than expected and wait at the airport.
Cons: They provided no service, their office looks half abandoned and they never contacted me at all.
Pros: Easy, nice friendly people , and fast
Pros: Fast and friendly
Pros: Reps were amazing and the folks that picked up/dropped off were just wonderful! We were welcomed warmly and they were happy to share info about New Orleans and were very proud of the city they live in.
Cons: The car was thrashed and smaller of cigarette and marijuana smoke, though the employees obviously did their best to remove it.
Pros: After a little confusion over my rental, everything got smoothed out quickly. Because my plane was a bit late, they waited for me and took care of me.
Cons: Only thing I didn’t like was the shuttle ride to the rental agencies. It’s a very inefficient system.
Pros: Nice late model car at good price.
Pros: The girls were very nice. I expected a Chrysler 2000 but was happily surprised with a dodge charger
Pros: Nothing. It was awful
Cons: I ordered 2 carseats for our trip. When we arrived, they only had 1, and given my wife was forced to carry one of our children in our lap while we had to search for an additional carseat. The front desk person Kiara didn't apologize, and said it wasn't her fault. Never renting from again
Pros: Counter staff was extremely friendly and helpful.
Pros: The staff at the facility were very friendly and made renting the car very easy both on pick up and delivery. They all need raises
Pros: GREAT SERVICE
Pros: Employees are so friendly and engaging.
Cons: I was not able to actually get the rental vehicle. I had to rent from another company.
Pros: Quick easy rental
Cons: Rental hours very limited !! Dropped off car after hours (short hours). No easy transportation back to airport Couldn’t get an Uber. Had to walk most of the way back took 90 min
Pros: DROP OFF AT AIRPORT. Your service was Horrible was told that the owner wouldnt hire no one to clean cars. I SHOULD COMPLAIN TO.... BBB NO ONE DESERVES TO BE TREATED LIKE THAT. PERIOD.
Cons: NOTHING, SLOW DIDNT SEAM TO KNOW WHAT THEY WERE DOING, KEPT GOING INTO THE BACK ROOM TO GET COMPUTER GOING. Horrible experience. Just HORRIBLE.
Pros: Friendliness, ease, price
Cons: no complaints
Pros: It smells like smoke. But otherwise good.
Cons: The GPS really sucks. You have to use your phone to navigate. That really only down side.
Cons: My contact stated I would pay at the Euro rate. I was charged at least an extra $30 because the agent stated that wasn’t true.
Pros: The owner was very accommodating and kind
Cons: There was absolutely nothing I didn't like about my experience with them
Pros: The staff was very helpful.
Cons: On the website, it would be helpful to have the direct telephone to Green Motion. The 001 needs to be removed from the website.
Pros: They are so kind and made everything easy
Cons: Price was a little high but I will keep using them
Pros: I was able to check-in prior to my arrival.
Pros: Mrs. Thomas was a great help to us. Very friendly and professional.
Pros: Good pricing.
Cons: The hours of operation are shorter than most other firms. Closed by 7 PM is early when you're talking about air travel.
Pros: Overall, it was an excellent experience, and I would definitely recommend.
Cons: The process of picking up the car was confusing because the rental desk is not located with the other rental car companies. Instructions are in the agreement, but I missed them the first time, so it is mainly my fault.
Cons: car was booted for a speeding ticket that someone recived back in May and they didnt pay the ticket. i was left with the out come of the ticket on that car that i rented for the first time. Green Motion did nothing to compensate me for all the problems and time lost on my vacation. terible service.
Pros: The people were very friendly and helpful.
Cons: The car was great but not newly washed.
Pros: The staff were great
Cons: Slow on the pick up, took a lot of calls to get through
Pros: When I took the car back after the tire air pressure light came on they switched me into a car that was in a much better condition.
Cons: I didn't like the fact that the first car they gave me seemed like a prank. It had so many issues, the driver door handle was falling off, there was scratches and bumps everywhere, the car was dirty! Even the steering wheel was sticky. Fifteen minutes after driving it the tire air pressure light came on and when I took it in they had the audacity to attempt to charge me for it. Luckily one of their service agents was nice enough to understand what happened and didn't charge me.
Pros: Friendly and efficient service. Car arrived fairly quickly at shuttle car rental station.
Cons: Would have preferred getting picked up at the airport instead of taking the airport shuttle to the car rental building, then have to get picked up and brought to another building.
Pros: Staff was nice
Cons: Information on website a little misleading
Pros: If I could give them 0 across the board I would. This company left us stranded at the airport. Never received my car, never got a call from anyone! And Ray! He was a joke!
Cons: You guys should go out of business. They probably make all of their money on the non refundable deposits everyone has to put down
Cons: Not open when they should being an airport location
Pros: Friendly and knowledgeable
Cons: It was a great experience
Pros: Guy we dropped the car off with was friendly.
Cons: The car was bad, especially 2 burned out headlights, air fresheners, and dirty seat.
Pros: The employees were so helpful and accommodating. I'm not use to the friendliess I received from car rental services.
Pros: Very easy transaction
Pros: The counter people were helpful and the ride to the airport appreciated.
Cons: They failed to deliver the car to the airport. Their building is unlabeled and, therefore, difficult to find.
Pros: We forgot where we parked our car (all the streets looked the same), so called the agency. They located it be GPS and sent us a satellite pic of the location. Snd this was a Sunday! The two drawbacks are the instructions we got for how to get to the site to pick up the car we’re unclear, snd returning it was a little tricky because the building doesn’t have a sign in front. Overall though it was a great experience.
Cons: good experience.
Pros: The staff was friendly and prompt. The car was clean and in good mechanical condition with low miles. The staff accomodated our return on a Sunday when they werent open.
Pros: Very focused on our needs
Cons: Not sure if they were really busy if they can sustain this personal model
Pros: Very friendly and helpful
Cons: Difficult to reach on the phone, frequent busy signal
Pros: Ray and TK went above and beyond to meet up with me and make my rental expirence excellent!
Pros: Pick up at the airport was decent.
Pros: Staff was so helpful and friendly. Great guys. Car was in good condition, interior was super clean.
Cons: It’s a little tougher to get to compared to most of the rental spots next to the airport. But their prices and service make up for it.
Pros: Our plane was about 4 hours late due to bad weather in Dallas, however Ray was there waiting for us when we landed. Even though his office had closed 3 hours prior he welcomed us with a smile and friendly service. After a frustrating flight ( our luggage was misplaced by the airline for an additional 45 minutes of delay) we were able to begin our vacation. Thanks Ray! Ps the car was clean and fuel efficient. The price was the lowest of the competitors but the service was first class.
Cons: They tried to give me a huge van when I had reserved an SUV, I ended up getting a smaller car. The car was dirty. They lied about when they open on Sat morning. They were overall difficult to work with.
Pros: I was in and out
Pros: People were friendly.
Cons: Car was dirty, cigarette burns in the seat, no window washer fluid (light was constantly beeping). Absolutely no signs where to pick up shuttle to the rental office.
Pros: The service at GreenMotion was excellent! I would rather deal with them directly.
Cons: I have no complaints with GreenMotion.
Pros: Terrible, green motion left us stranded.
Pros: The staff were very friendly and drop off was quick
Cons: See above. Car was smaller than advertised and shuttle was hard to find (instruction sheet should explain exactly where to find the 2nd shuttle - and should say that you have to take TWO shuttles. This added extra time.)
Cons: I did not like the time that it took & the multiple shuttles we had to take to airline drive to pick up the car. I did not like the fact that the rental employee behind the counter did not wear a mask during this pandemic. I was pleased to know that when we returned the car we were brought directly to the terminal in the car we rented The windshield wipers needed replacement (important for the rain conditions constantly encountered in Louisiana) & we had to put water in the washer container.
Pros: Lower price.
Cons: More time required to pick up and drop off car.
Pros: Ray is the man. He is giving it his all. Many of the challenges he can't control with airport restrictionsand he still does his best to ensure your experience is to notch. I have been burned twice with rental cars at the airport in New Orleans. I will be using Green Motion from now on.
Cons: Not their fault . . . They are required did to airport restrictions to pick up at the airport car rental building. It adds some time to the pick up but worth it.
Pros: How friendly they were, we had to walk 2 miles to get to the rental shop, so I was frustrated, but the owner was so kind and caring and apologized for what happened, so heads the experience 1000x better!
Pros: It was cheap
Cons: Very inefficient and doesn't seem to have a well defined process for cleaning and preparing cars for customers. Absolutely no reason why they would give us a vehicle that smelled so badly of pot (we had our 3 children with us).
Pros: my reservation was on file, no problems or issues
Cons: you HAVE to wait for their shuttle bus in the outback of the airport shuttle bus service area, does NOT make for a good impression.
Pros: Great staff very helpful
Pros: I didn't like anything about the service. I wish I had never booked it and instead paid a few extra dollars and gone with National or Avis.
Pros: Staff was very efficient, professional and friendly.
Cons: Service was great. I had a little problem locating them coming in but I think that was my misunderstanding. Once I found them all was great!
Cons: No floor mats. Car was not cleaned. Tires in need of rotation/replacement.
Cons: International number on confirmation; no local number
Pros: Hospitality , genuinely very nice people
Cons: On my confirmation email it states call upon arrival , it was hard to reach anyone at this location. Once reaching someone I had to wait to be pick up and brought to an off site location for rental pick up. I wasn’t offered an upgrade for the inconvenience unless I was willing to pay for an upgrade . Spent a lot Of time between waiting to be picked up to actually leaving with the vehicle. Only good thing I can say about this car is that the air conditioner ran extremely cold.
Pros: good price
Cons: not at all, ask me to call when my arrival at airport, but phone was not working, i can only take the regular car rental, but your driver was at the stop
Pros: I liked it when I left Green Motion.
Cons: The check out process was smooth.
Pros: easy transaction. Knowlegable staff
Pros: Service was outstanding!
Pros: Car rentals are off-airport. This place was off-off-airport. The clerk who checked me out and the guy I called to discuss all the problems the car had were both pleasant to work with.
Cons: They didn't clean or check out their cars. All the problems stated before should be easy for them to handle. I should have, but I was so tired from the trip experience, and it was raining, I was too overeager to get to my destination.
Pros: nothing dump of a place
Cons: everything dump of a place
Pros: Great customer service also fast service
Cons: Answers all question and every thing was convenient.
Pros: Was picked up and dropped off at airport.
Cons: Did not get vehicle i paid for. Felt like reservations didn't matter to them. First come first serve basis even if you call them ahead of time. Changes to my flight were out of my control
Cons: Reserved and paid for car but was told there was none when we arrived.
Pros: Eric was awesome and so were all of the representatives we came in contact with. I will be going directly through them in the future!
Cons: The truck was poorly cleaned on the outside and it appeared rushed. All weekend I could barely take pictures because the windows were so dirty. I hate driving dirty vehicles.
Pros: office and airport pick-up
Cons: Everything.. Facility was dirty and smelled like marijuana.
Pros: Very friendly and helpful staff. They were accommodating to my special needs. They provided a very nice 2020 car. If ever I go back to the area, will definitely keep them in mind.
Cons: There was nothing.
Pros: From the time in to the time out the best experience in New Orleans trying to get a car rental and I come here at least twice a year
Cons: They lied about the car saying it smelled like smoke when I don't smoke just to keep my 150.00 deposit.
Pros: Friendly prompt service
Pros: I reserved and paid for a Mercedes and got a Kia from a shit agency. And it smelled like smoke. Horrible experience all the way around.
Cons: I reserved and paid for a Mercedes and got a Kia from a shit agency. And it smelled like smoke. Horrible experience all the way around.
Cons: Not with the other rental agencies at the airport.