Penang Airport (PEN), Penang, Malaysia
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Driver's country of residence is United States of America (USA) and age is 30-65
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  • 30 - 65
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Galaxy Asia Car at Penang Airport

11900 Lapangan Terbang Antarabangsa Bayan Lepas, Penang
0060123680117/0060123993822
Pick-up instructions
The representative will be waiting at the rental desk in Terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:08:00-18:59
Tue:08:00-18:59
Wed:08:00-18:59
Thu:08:00-18:59
Fri:08:00-18:59
Sat:08:00-18:59
Sun:08:00-18:59
Period outside of business hours
Mon:00:00-07:59; 19:00-21:59; 22:00-23:59
Tue:00:00-07:59; 19:00-21:59; 22:00-23:59
Wed:00:00-07:59; 19:00-21:59; 22:00-23:59
Thu:00:00-07:59; 19:00-21:59; 22:00-23:59
Fri:00:00-07:59; 19:00-21:59; 22:00-23:59
Sat:00:00-07:59; 19:00-21:59; 22:00-23:59
Sun:00:00-07:59; 19:00-21:59; 22:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Hong Kong
Toyota Vios Sedan
July 13, 2024

Pros: The staff is really helpful. Provided us lots of tips travelling around, the direction app to use in Malaysia and to purchase Tap to Go for the tolls.

Cons: Nil

Malaysia
Perodua Bezza
July 10, 2024

Pros: Excellent and friendly customer service support

Singapore
Perodua Alza
July 9, 2024

Pros: I was contacted before arrival with exact instructions and a map of where to find car rental desk.

Cons: We had full to full fuel policy but car did not come with full tank. It was difficult to estimate how much to pump to return at half a bar down . At return, was told petrol was insufficient and we were given extra time to fill petrol and was told to pump MYR 15. This pumped to full so the company gained a full tank on return but gave us short when we collected. Have rented cars for many years from various countries , first time that encountering this situation. Dirty car , bird crap on door.

Singapore
Proton Saga
July 8, 2024

Pros: friendly fest efficient

Netherlands
Perodua Aruz
June 28, 2024

Cons: Car was old en not clean. Time spend Dropping of the car 1,5 hour.

Singapore
Perodua Alza
June 28, 2024

Pros: helpful and friendly, good car,

Hong Kong
Perodua Axia
June 18, 2024

Pros: The efficiency for picking and dropping off the car is very high, only spend 10 mins and everything go smooth.

Cons: The car’s condition is really bad. I won’t rent next time for Asia Car.

Singapore
Perodua Alza
May 27, 2024

Pros: All, excellent services.

Cons: Non.

Singapore
Perodua Myvi
May 6, 2024

Pros: Car rental service representatives were helpful to explain and even get a car with better condition.

Canada
Proton Saga
April 12, 2024

Pros: Easy, no fuss

Cons: Car was a bit older

Singapore
Proton Saga
April 9, 2024

Pros: the staff was curteous and helpful

Cons: the car provided was a bit run down.

Singapore
Perodua Axia
April 2, 2024

Pros: Friendly and helpful

Singapore
Proton Saga
March 20, 2024

Pros: NA

Cons: Will seriously preferred a better condition car and such to have like a better driving experience. The car is way too old and in a very bad condition.

Hong Kong
Proton Saga
March 14, 2024

Pros: Car is clean inside.

Indonesia
Perodua Bezza
March 12, 2024

Pros: Ada counter di Penang airport

Cons: Tidak ada

Singapore
Perodua Myvi
February 24, 2024

Pros: The staff were frindly and efficient

Cons: The car was barely roadworthy. It had done over 169,000 km, was covered with dents and scrapes, had a broken rear light and a frint sooiler atteached with string. Appalling.

United States of America (USA)
Perodua Bezza
January 25, 2024

Pros: The paperwork was straightforward and the agent delivered the car to the airport arrivals area. When we returned the car, the agent met us at the airport departure area and received the car.

Cons: No dislikes at all!

Singapore
Nissan Almera
December 28, 2023

Pros: Helpful agent

Cons: wait to drop off the car. Not many variety of the car

Malaysia
Perodua Bezza
December 27, 2023

Pros: Reasonable price

Cons: Car collection time might be longer when staff is busy to attend other customer outside the counter

Singapore
Proton Saga
December 18, 2023

Pros: Hassel and Fuss free handling and taking over vehicle. No last minute cancellation of bookings. Vehicle is clean and in good working condition. I can feel that it is safe to drive.

Cons: The petrol meter although show is full, but after I drive out of the airport, a few km later (less than 5km), the meter had drop 1 bar. This is not what I had expected.

Singapore
Toyota Innova
December 18, 2023

Pros: Fast service

Cons: Nil

Singapore
Proton Persona
December 15, 2023

Pros: quick and easy

Cons: nothing

Singapore
Perodua Alza
December 6, 2023

Pros: Good

Cons: Car condition is not that great but driveable

Singapore
Perodua Myvi
November 29, 2023

Pros: Fast and efficient

Singapore
Perodua Alza
November 27, 2023

Pros: The staff has been very helpful settling our issue. Car was spoilt during last day rent. Immediately they find a replacemnet for us.

Cons: Nothing much to complain about the car in general. Very satisfied with the service and car provided.

United Kingdom
Proton Saga
November 26, 2023

Pros: Easy and fast picking

Singapore
Proton Saga
November 23, 2023

Pros: Fast response and staff is friendly

Singapore
Proton Saga
November 19, 2023

Pros: Smooth transaction.

Cons: Car was a bit run down.

Singapore
Proton Persona
November 18, 2023

Pros: System and efficient

Cons: Can be more friendly

Hong Kong
Proton Persona
November 3, 2023

Pros: Friendly receptionist

Cons: Do not have means to provide the most impotant touch n go card, can only buy from unreliable source at exceptional high price

Singapore
Proton Saga
November 2, 2023

Pros: Agents are responsive. N good they send a reminder text on where the rental car counter is prior to my reaching Penang.

Cons: There was a very bad experience i've to highlight. It's regarding the so called '24 hours emergency service' sticker on the car. I had a flat battery one night at about 9.30pm at Lot 33. Called the 24 hours line. However the guy was not able to help at all!. He told me it's "very late already" so not able to get staff to help me. N to leave the car there till the next day. I asked then what's the point of calling this 24 hours emergency help line when we were in an emergency??

Singapore
Proton Saga
September 24, 2023

Pros: Staff was good

Cons: Car was in bad condition. Extremely dirty with empty bottles in the car.

Singapore
Proton Exora
September 12, 2023

Pros: Responsive service personnel in Penang.

Cons: car was rundown with damage bumper and light.

India
Proton Saga
September 12, 2023

Pros: Amazing service, helping staff , clean vehicles , they need to add pickup/ dropping points in city as well .

Australia
Perodua Bezza
September 7, 2023

Pros: On previous trips (pre covid) Ibepuld hire from Kassina at Batu Ferringi. But on this occasion i had to travel to Bayan Lepas to pick up and drop off the car.

Australia
Proton Exora
September 1, 2023

Pros: They answered phone

Cons: Car not road worthy

Singapore
Toyota Innova
July 27, 2023

Cons: The car is a bit old.

Singapore
Proton Saga
July 2, 2023

Pros: friendly staff

Cons: the car is really too old, full of scratches and has been on the road for 4-5 years

Singapore
Perodua Bezza
July 1, 2023

Pros: Excellent

Cons: Great

Malaysia
Proton Saga
June 26, 2023

Pros: Agent is friendly (Im Wen & Partner ) Car in perfect condition

Cons: No comment

Australia
Proton Saga
May 13, 2023

Pros: Staff good

Cons: Rental counter open too late in the morning

Singapore
Proton Saga
May 13, 2023

Pros: The service was fast and car air con is cold tho car is old.

Cons: The car is very old. Abit jerking when driving the car. Car also no power.not the first time renting proton sage but first time such an old car

Singapore
Perodua Bezza
April 18, 2023

Pros: friendly and efficient

Cons: not given full tank petrol, only 3/4 full.

Singapore
Proton Saga
April 9, 2023

Pros: Friendly, responsive staff

Cons: Auto transmission of the car appeared to require attention.

Singapore
Proton Saga
March 31, 2023

Pros: Efficient

Cons: Upon returning, was provided 3 numbers to call, only 1 picked up and I was told to call the other number but the other number didn't pick up for close to 15 mins. Was told she was serving another customer but would appreciate if she kindly tell us roughly how long she needs to call us back. Will appreciate if the car's radio is working

Hong Kong
Toyota Innova
January 26, 2023

Pros: Website reservation is ok

Cons: Should specify on the website the car's condition

Australia
Toyota Innova
January 18, 2023

Pros: Wen's customer service was excellent. Answered our calls and was patient with our questions.

Singapore
Nissan Almera
January 8, 2023

Cons: Inside car was dusty, outside dirty There were baby croaches in the car Car compartment loose and making rattling sound On braking, making noises Usage during journey felt uncomfortable as the car was not clean, was noisy from the rattle and brakes. Really not worth the money paid. HERTZ and its car provided better service when I rented from Penang in May 2022

Singapore
Proton Saga
January 2, 2023

Pros: Quick respond

Cons: car dirty & lotsa bird shit

Malaysia
Proton Persona
December 27, 2022

Pros: Counter in terminal

Cons: Office hour too short.

United Kingdom
Proton Saga
December 22, 2022

Pros: Friendly representative, relaxed attitude to car condition.

Singapore
Proton Persona
December 22, 2022

Pros: Very friendly and detailed agents!

Cons: Fuss-free!

Singapore
Perodua Alza
November 20, 2022

Pros: The only positive thing was probably your staff attending to me. He was patient in explaining when retrieving the car. However, he took quite some time in reaching the departure hall when I’m returning the car.

Cons: The condition of your car (Perodua Alza) was atrocious! 1. The car’s body paint was damaged (doesn’t look good on the driver) as other people might think that I am a reckless driver. 2. The smell of the car was bad. 3. Most importantly, your car has a lot of cockroaches!! 4. Above 3 pointers let me feel that the money I spent for this rental car WASN’T worth it. Please do maintain routine cleanliness checks for hygiene purpose.

United Kingdom
Proton Saga
September 24, 2022

Pros: Cheap and friendly staff

Cons: Price on pickup was more than advertised. Discover cars weren't able to rectify in a timely manner. Also complicated process for accessing toll roads in Malaysia, didn't explain it well at pickup. Car was 3 years old with lots of scratches and a stone chip on the windscreen. Battery died on day 3 and no one answered the 24 hour number. Eventually got a mechanic to fix it after 3 hours.

Singapore
Perodua Alza
September 19, 2022

Pros: convenient and easy to pick up and return the car.

Cons: Rental deposit took so long to return. Heard from the staff it will take 3 weeks to return back.

Malaysia
Perodua Bezza
September 18, 2022

Pros: Friendliness.

Cons: Do check for sign for battery replacement.

Malaysia
Proton Exora
September 17, 2022

Pros: The guy who handed us the car and checked the car gave us a lot of advice. They also adviced on local parking, app to download, things we should know.

Cons: It was a good experience.

Singapore
Proton Exora
August 27, 2022

Pros: Friendly staff n reception. Strong emergency support

Cons: Accuracy over charges with the provider plateform

Singapore
Proton Saga
July 12, 2022

Pros: Good support

Cons: Unclear instructions on where to pick-up the car. Not pro-active in informing customer on not having a counter in the airport terminal. Have to call a service desk after arrival to get the car. Inconvenient for foreigners without a local mobile line.

Singapore
Perodua Aruz
July 7, 2022

Cons: The car interior was not clean. The agent should have advised about the Touch n Go card needed for toll.

Singapore
Perodua Bezza
June 19, 2022

Pros: They called and provided clear instructions on where to collect car. Their rental fee was also the cheapest among all other car rental companies.

Cons: At collection, the fuel level wasn't at full tank. Although I just need to return the same level at return, it is practically hard to precisely estimate the amount of fuel I used during the lease period. So I ended up topping up to full tank for them.

Singapore
Perodua Axia
June 11, 2022

Pros: Car rental agent very friendly and helpful. Car dirty and radio not working

Singapore
Perodua Axia
May 23, 2022

Pros: drop off of the car was ok.

Cons: Bad experience - almost could not get my car on the day i arrived at Penang. when i arrived at Penang airport, was told that the car i booked was apparently at the workshop and not ready for rental. finally got the car more than an hour after my original collection timing. the car that was provided to me was shabby and dirty - with lots of scratches, dents, and interior/exterior of the vehicle was super dirty.

Singapore
Proton Saga
May 22, 2022

Cons: No counter service

Singapore
Proton Saga
May 20, 2022

Pros: Low price

Cons: Faulty car

Malaysia
Proton Saga
May 18, 2022

Pros: Friendly agent

Malaysia
Proton Saga
April 30, 2022

Pros: drop off and pickup guy was good

Cons: Admin . - never return calls or SMS - nil service after 7 weeks and four rentals.

Malaysia
Honda City
March 22, 2022

Pros: Friendly

Cons: No gps navigation system

Malaysia
Toyota Vios
March 1, 2022

Pros: Nothing

Cons: Just like a street car rental

United Kingdom
Proton Saga
February 17, 2020

Pros: Just fine

Cons: Pick up and drop off a bit ‘quaint’

Australia
Proton Saga
February 4, 2020

Pros: I am satisfied!

Singapore
Proton Saga
December 2, 2019

Pros: Efficiency

Cons: No

Most Popular Car Rental Deals

Penang Airport
Economy
Proton Saga or similar
Proton Saga
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$27.09 per day
Penang Airport
Economy
Perodua Myvi or similar
Perodua Myvi
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Galaxy Asia Car
$29.34 per day
Penang Airport
Economy
Proton Persona or similar
Proton Persona
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$31.59 per day
Penang Airport
Intermediate
Toyota Vios Sedan or similar
Toyota Vios Sedan
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$37.24 per day
Penang Airport
Intermediate
Honda City or similar
Honda City
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$37.24 per day
The above prices are only approximate and were last updated at 05:48 on 2024-07-13. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Additional driver, Collision Damage Waiver (deductible: ~€ 685.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: American Express credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is forbidden to the following countries: Singapore, Thailand, Indonesia.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:00 - 18:59
Tue:  08:00 - 18:59
Wed:  08:00 - 18:59
Thu:  08:00 - 18:59
Fri:  08:00 - 18:59
Sat:  08:00 - 18:59
Sun:  08:00 - 18:59

Top Suppliers at Penang Airport

SIXT
SIXT
Good 7.9 / 5 reviews
+6046421835
Penang International Airport, Arrival Hall, Lot No L1LS-16
$34 - $106
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:09:00-17:00
Sun:09:00-17:00
Hertz
Hertz
Good 7.8
6046430208
Penang Intl Apt
Working hours
Mon:07:30-22:00
Tue:07:30-22:00
Wed:07:30-22:00
Thu:07:30-22:00
Fri:07:30-22:00
Sat:07:30-22:00
Sun:08:00-14:00
AGTRAN
AGTRAN
Good 7.7
+60146404040 / +60189890800
Lapangan Terbang Antarabangsa Bayan Lepas, Bayan Lepas, Penang
$47 - $63
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Keddy
Good 7 / 81 reviews
+60102989403
Arrival Hall.Meet And Greet Service
$32 - $94
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Paradise Car Rental
Paradise Car Rental
Satisfactory 6.9 / 20 reviews
+60126490332 / +60123570420
Level 1, Arrival Concourse (Landside)., Penang International Airport,, 11900 Pulau Pinang
$25 - $27
Working hours
Mon:09:00-17:59
Tue:09:00-17:59
Wed:09:00-17:59
Thu:09:00-17:59
Fri:09:00-17:59
Sat:09:00-17:59
Sun:09:00-17:59
Europcar
Satisfactory 6.8 / 12 reviews
+60102989403
Penang International Airport, Penang
$36 - $107
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
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