Penang Airport (PEN), Penang, Malaysia
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Galaxy Asia Car at Penang Airport

11900 Lapangan Terbang Antarabangsa Bayan Lepas, Penang
0060178213822/0060123680117/0060123993822
Pick-up instructions
The representative will be waiting at the rental desk in Terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:08:00-18:59
Tue:08:00-18:59
Wed:08:00-18:59
Thu:08:00-18:59
Fri:08:00-18:59
Sat:08:00-18:59
Sun:08:00-18:59
Period outside of business hours
Mon:00:00-07:59; 19:00-21:59; 22:00-23:59
Tue:00:00-07:59; 19:00-21:59; 22:00-23:59
Wed:00:00-07:59; 19:00-21:59; 22:00-23:59
Thu:00:00-07:59; 19:00-21:59; 22:00-23:59
Fri:00:00-07:59; 19:00-21:59; 22:00-23:59
Sat:00:00-07:59; 19:00-21:59; 22:00-23:59
Sun:00:00-07:59; 19:00-21:59; 22:00-23:59
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Canada
Proton Saga
11/23/24

Pros: Non disclosure of key conditions of rental unacceptable

Singapore
Proton Saga
11/15/24

Pros: find

Cons: easy to contact

Singapore
Toyota Vios Sedan
11/2/24

Pros: Friendly agent at desk.

Cons: Tank was at 3/4 mark and indication from agent team showed just below full. Fraudulent behaviour is something I cannot accept.

Malaysia
Proton Exora
10/31/24

Pros: Got a free upgrade.

Vietnam
Perodua Myvi
10/18/24

Pros: Friendly

Cons: Deposit retention is too long (5 - 6 weeks).

United Kingdom
Proton Saga
7/24/24

Pros: drop-off was simple and efficient - park up ad the department terminal and call their representative who arrived in a few minutes

Cons: The collection took much longer than expected. No one was at the rental desk. Had to ring multiple numbers found on the desk to get hold of the rep. Apparently he was on his own and was also handling returns at the same time.

Singapore
Perodua Axia
7/21/24

Pros: Friendly staff who explained well of the requirements

Hong Kong
Toyota Innova
7/19/24

Cons: Ignored my request on baby seats , and pervaded me to take the car without baby seat, my son is only 2 ….

Hong Kong
Toyota Vios Sedan
7/13/24

Pros: The staff is really helpful. Provided us lots of tips travelling around, the direction app to use in Malaysia and to purchase Tap to Go for the tolls.

Cons: Nil

Malaysia
Perodua Bezza
7/10/24

Pros: Excellent and friendly customer service support

Singapore
Perodua Alza
7/9/24

Pros: I was contacted before arrival with exact instructions and a map of where to find car rental desk.

Cons: We had full to full fuel policy but car did not come with full tank. It was difficult to estimate how much to pump to return at half a bar down . At return, was told petrol was insufficient and we were given extra time to fill petrol and was told to pump MYR 15. This pumped to full so the company gained a full tank on return but gave us short when we collected. Have rented cars for many years from various countries , first time that encountering this situation. Dirty car , bird crap on door.

Singapore
Proton Saga
7/8/24

Pros: friendly fest efficient

Netherlands
Perodua Aruz
6/28/24

Cons: Car was old en not clean. Time spend Dropping of the car 1,5 hour.

Singapore
Perodua Alza
6/28/24

Pros: helpful and friendly, good car,

Hong Kong
Perodua Axia
6/18/24

Pros: The efficiency for picking and dropping off the car is very high, only spend 10 mins and everything go smooth.

Cons: The car’s condition is really bad. I won’t rent next time for Asia Car.

Singapore
Perodua Alza
5/27/24

Pros: All, excellent services.

Cons: Non.

Singapore
Perodua Myvi
5/6/24

Pros: Car rental service representatives were helpful to explain and even get a car with better condition.

Canada
Proton Saga
4/12/24

Pros: Easy, no fuss

Cons: Car was a bit older

Singapore
Proton Saga
4/9/24

Pros: the staff was curteous and helpful

Cons: the car provided was a bit run down.

Singapore
Perodua Axia
4/2/24

Pros: Friendly and helpful

Singapore
Proton Saga
3/20/24

Pros: NA

Cons: Will seriously preferred a better condition car and such to have like a better driving experience. The car is way too old and in a very bad condition.

Hong Kong
Proton Saga
3/14/24

Pros: Car is clean inside.

Indonesia
Perodua Bezza
3/12/24

Pros: Ada counter di Penang airport

Cons: Tidak ada

Singapore
Perodua Myvi
2/24/24

Pros: The staff were frindly and efficient

Cons: The car was barely roadworthy. It had done over 169,000 km, was covered with dents and scrapes, had a broken rear light and a frint sooiler atteached with string. Appalling.

United States of America (USA)
Perodua Bezza
1/25/24

Pros: The paperwork was straightforward and the agent delivered the car to the airport arrivals area. When we returned the car, the agent met us at the airport departure area and received the car.

Cons: No dislikes at all!

Singapore
Nissan Almera
12/28/23

Pros: Helpful agent

Cons: wait to drop off the car. Not many variety of the car

Malaysia
Perodua Bezza
12/27/23

Pros: Reasonable price

Cons: Car collection time might be longer when staff is busy to attend other customer outside the counter

Singapore
Proton Saga
12/18/23

Pros: Hassel and Fuss free handling and taking over vehicle. No last minute cancellation of bookings. Vehicle is clean and in good working condition. I can feel that it is safe to drive.

Cons: The petrol meter although show is full, but after I drive out of the airport, a few km later (less than 5km), the meter had drop 1 bar. This is not what I had expected.

Singapore
Toyota Innova
12/18/23

Pros: Fast service

Cons: Nil

Singapore
Proton Persona
12/15/23

Pros: quick and easy

Cons: nothing

Singapore
Perodua Alza
12/6/23

Pros: Good

Cons: Car condition is not that great but driveable

Singapore
Perodua Myvi
11/29/23

Pros: Fast and efficient

Singapore
Perodua Alza
11/27/23

Pros: The staff has been very helpful settling our issue. Car was spoilt during last day rent. Immediately they find a replacemnet for us.

Cons: Nothing much to complain about the car in general. Very satisfied with the service and car provided.

United Kingdom
Proton Saga
11/26/23

Pros: Easy and fast picking

Singapore
Proton Saga
11/23/23

Pros: Fast response and staff is friendly

Singapore
Proton Saga
11/19/23

Pros: Smooth transaction.

Cons: Car was a bit run down.

Singapore
Proton Persona
11/18/23

Pros: System and efficient

Cons: Can be more friendly

Hong Kong
Proton Persona
11/3/23

Pros: Friendly receptionist

Cons: Do not have means to provide the most impotant touch n go card, can only buy from unreliable source at exceptional high price

Singapore
Proton Saga
11/2/23

Pros: Agents are responsive. N good they send a reminder text on where the rental car counter is prior to my reaching Penang.

Cons: There was a very bad experience i've to highlight. It's regarding the so called '24 hours emergency service' sticker on the car. I had a flat battery one night at about 9.30pm at Lot 33. Called the 24 hours line. However the guy was not able to help at all!. He told me it's "very late already" so not able to get staff to help me. N to leave the car there till the next day. I asked then what's the point of calling this 24 hours emergency help line when we were in an emergency??

Singapore
Proton Saga
9/24/23

Pros: Staff was good

Cons: Car was in bad condition. Extremely dirty with empty bottles in the car.

Singapore
Proton Exora
9/12/23

Pros: Responsive service personnel in Penang.

Cons: car was rundown with damage bumper and light.

India
Proton Saga
9/12/23

Pros: Amazing service, helping staff , clean vehicles , they need to add pickup/ dropping points in city as well .

Australia
Perodua Bezza
9/7/23

Pros: On previous trips (pre covid) Ibepuld hire from Kassina at Batu Ferringi. But on this occasion i had to travel to Bayan Lepas to pick up and drop off the car.

Australia
Proton Exora
9/1/23

Pros: They answered phone

Cons: Car not road worthy

Singapore
Toyota Innova
7/27/23

Cons: The car is a bit old.

Singapore
Proton Saga
7/2/23

Pros: friendly staff

Cons: the car is really too old, full of scratches and has been on the road for 4-5 years

Singapore
Perodua Bezza
7/1/23

Pros: Excellent

Cons: Great

Malaysia
Proton Saga
6/26/23

Pros: Agent is friendly (Im Wen & Partner ) Car in perfect condition

Cons: No comment

Australia
Proton Saga
5/13/23

Pros: Staff good

Cons: Rental counter open too late in the morning

Singapore
Proton Saga
5/13/23

Pros: The service was fast and car air con is cold tho car is old.

Cons: The car is very old. Abit jerking when driving the car. Car also no power.not the first time renting proton sage but first time such an old car

Singapore
Perodua Bezza
4/18/23

Pros: friendly and efficient

Cons: not given full tank petrol, only 3/4 full.

Singapore
Proton Saga
4/9/23

Pros: Friendly, responsive staff

Cons: Auto transmission of the car appeared to require attention.

Singapore
Proton Saga
3/31/23

Pros: Efficient

Cons: Upon returning, was provided 3 numbers to call, only 1 picked up and I was told to call the other number but the other number didn't pick up for close to 15 mins. Was told she was serving another customer but would appreciate if she kindly tell us roughly how long she needs to call us back. Will appreciate if the car's radio is working

Hong Kong
Toyota Innova
1/26/23

Pros: Website reservation is ok

Cons: Should specify on the website the car's condition

Australia
Toyota Innova
1/18/23

Pros: Wen's customer service was excellent. Answered our calls and was patient with our questions.

Singapore
Nissan Almera
1/8/23

Cons: Inside car was dusty, outside dirty There were baby croaches in the car Car compartment loose and making rattling sound On braking, making noises Usage during journey felt uncomfortable as the car was not clean, was noisy from the rattle and brakes. Really not worth the money paid. HERTZ and its car provided better service when I rented from Penang in May 2022

Singapore
Proton Saga
1/2/23

Pros: Quick respond

Cons: car dirty & lotsa bird shit

Malaysia
Proton Persona
12/27/22

Pros: Counter in terminal

Cons: Office hour too short.

United Kingdom
Proton Saga
12/22/22

Pros: Friendly representative, relaxed attitude to car condition.

Singapore
Proton Persona
12/22/22

Pros: Very friendly and detailed agents!

Cons: Fuss-free!

Singapore
Perodua Alza
11/20/22

Pros: The only positive thing was probably your staff attending to me. He was patient in explaining when retrieving the car. However, he took quite some time in reaching the departure hall when I’m returning the car.

Cons: The condition of your car (Perodua Alza) was atrocious! 1. The car’s body paint was damaged (doesn’t look good on the driver) as other people might think that I am a reckless driver. 2. The smell of the car was bad. 3. Most importantly, your car has a lot of cockroaches!! 4. Above 3 pointers let me feel that the money I spent for this rental car WASN’T worth it. Please do maintain routine cleanliness checks for hygiene purpose.

United Kingdom
Proton Saga
9/24/22

Pros: Cheap and friendly staff

Cons: Price on pickup was more than advertised. Discover cars weren't able to rectify in a timely manner. Also complicated process for accessing toll roads in Malaysia, didn't explain it well at pickup. Car was 3 years old with lots of scratches and a stone chip on the windscreen. Battery died on day 3 and no one answered the 24 hour number. Eventually got a mechanic to fix it after 3 hours.

Singapore
Perodua Alza
9/19/22

Pros: convenient and easy to pick up and return the car.

Cons: Rental deposit took so long to return. Heard from the staff it will take 3 weeks to return back.

Malaysia
Perodua Bezza
9/18/22

Pros: Friendliness.

Cons: Do check for sign for battery replacement.

Malaysia
Proton Exora
9/17/22

Pros: The guy who handed us the car and checked the car gave us a lot of advice. They also adviced on local parking, app to download, things we should know.

Cons: It was a good experience.

Singapore
Proton Exora
8/27/22

Pros: Friendly staff n reception. Strong emergency support

Cons: Accuracy over charges with the provider plateform

Singapore
Proton Saga
7/12/22

Pros: Good support

Cons: Unclear instructions on where to pick-up the car. Not pro-active in informing customer on not having a counter in the airport terminal. Have to call a service desk after arrival to get the car. Inconvenient for foreigners without a local mobile line.

Singapore
Perodua Aruz
7/7/22

Cons: The car interior was not clean. The agent should have advised about the Touch n Go card needed for toll.

Singapore
Perodua Bezza
6/19/22

Pros: They called and provided clear instructions on where to collect car. Their rental fee was also the cheapest among all other car rental companies.

Cons: At collection, the fuel level wasn't at full tank. Although I just need to return the same level at return, it is practically hard to precisely estimate the amount of fuel I used during the lease period. So I ended up topping up to full tank for them.

Singapore
Perodua Axia
6/11/22

Pros: Car rental agent very friendly and helpful. Car dirty and radio not working

Singapore
Perodua Axia
5/23/22

Pros: drop off of the car was ok.

Cons: Bad experience - almost could not get my car on the day i arrived at Penang. when i arrived at Penang airport, was told that the car i booked was apparently at the workshop and not ready for rental. finally got the car more than an hour after my original collection timing. the car that was provided to me was shabby and dirty - with lots of scratches, dents, and interior/exterior of the vehicle was super dirty.

Singapore
Proton Saga
5/22/22

Cons: No counter service

Singapore
Proton Saga
5/20/22

Pros: Low price

Cons: Faulty car

Malaysia
Proton Saga
5/18/22

Pros: Friendly agent

Malaysia
Proton Saga
4/30/22

Pros: drop off and pickup guy was good

Cons: Admin . - never return calls or SMS - nil service after 7 weeks and four rentals.

Malaysia
Honda City
3/22/22

Pros: Friendly

Cons: No gps navigation system

Malaysia
Toyota Vios
3/1/22

Pros: Nothing

Cons: Just like a street car rental

United Kingdom
Proton Saga
2/17/20

Pros: Just fine

Cons: Pick up and drop off a bit ‘quaint’

Australia
Proton Saga
2/4/20

Pros: I am satisfied!

Singapore
Proton Saga
12/2/19

Pros: Efficiency

Cons: No

Most Popular Car Rental Deals

Penang Airport
Mini
Perodua Axia or similar
Perodua Axia
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Galaxy Asia Car
$19.34 per day
Penang Airport
Economy
Proton Saga or similar
Proton Saga
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$19.34 per day
Penang Airport
Economy
Perodua Myvi or similar
Perodua Myvi
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Galaxy Asia Car
$21.76 per day
Penang Airport
Economy
Perodua Bezza or similar
Perodua Bezza
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$21.76 per day
Penang Airport
Economy
Proton Persona or similar
Proton Persona
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$25.39 per day
Penang Airport
Intermediate
Nissan Almera or similar
Nissan Almera
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$29.02 per day
Penang Airport
Intermediate
Honda City or similar
Honda City
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$31.44 per day
Penang Airport
Intermediate
Toyota Vios Sedan or similar
Toyota Vios Sedan
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Galaxy Asia Car
$31.44 per day
Penang Airport
Intermediate Van
Toyota Innova or similar
Toyota Innova
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Galaxy Asia Car
$55.61 per day
The above prices are only approximate and were last updated at 4:35 PM on 12/7/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Additional driver, Collision Damage Waiver (deductible: ~€ 750.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: American Express credit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is forbidden to the following countries: Singapore, Thailand, Indonesia.
Using a ferry is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:00 - 18:59
Tue:  08:00 - 18:59
Wed:  08:00 - 18:59
Thu:  08:00 - 18:59
Fri:  08:00 - 18:59
Sat:  08:00 - 18:59
Sun:  08:00 - 18:59

Top Suppliers at Penang Airport

SIXT
SIXT
Average 7.9 / 5 reviews
+6046421835
Penang International Airport, Arrival Hall, Lot No L1LS-16
$31 - $98
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:09:00-17:00
Sun:09:00-17:00
GreenMotion
GreenMotion
Average 7.7
+60146638283
7,5a Jalan Kampung Relau, Seberang Paya Bayan Lepas, 11900 Pulau Pinang
$26 - $145
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Hertz
Hertz
Average 7.7
6046430208
Penang Intl Apt
Working hours
Mon:07:30-22:00
Tue:07:30-22:00
Wed:07:30-22:00
Thu:07:30-22:00
Fri:07:30-22:00
Sat:07:30-22:00
Sun:08:00-14:00
AGTRAN
AGTRAN
Average 7.6
+60146404040 / +60189890800
Lapangan Terbang Antarabangsa Bayan Lepas, Bayan Lepas, Penang
$50 - $72
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Click2rentcars
Click2rentcars
Average 7.5
+23059038030 / +60172166373
Penang International Airport (Pen), Lapangan Terbang Antarabangsa Bayan Lepas, 11900 Bayan Lepas, Pulau Pinang, Malaysia
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Keddy
Average 7 / 82 reviews
+60102989403
Arrival Hall.Meet And Greet Service
$25 - $74
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Paradise Car Rental
Paradise Car Rental
Below average 6.9 / 22 reviews
+60126490332 / +60123570420
Level 1, Arrival Concourse (Landside)., Penang International Airport,, 11900 Pulau Pinang
Working hours
Mon:09:00-17:59
Tue:09:00-17:59
Wed:09:00-17:59
Thu:09:00-17:59
Fri:09:00-17:59
Sat:09:00-17:59
Sun:09:00-17:59
Europcar
Below average 6.7 / 13 reviews
+60102989403
Penang International Airport, Penang
$35 - $92
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
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