Galaxy Asia Car at Penang Airport

Pros: Service, communication and overall good impression

Cons: All is perfect except car was very very old. Sometimes when we push gas pad nothing happened for minutes. Payment was a bit higher than was written in voucher

Pros: Reasonable rate. Good condition of rental car.

Cons: I think the conditions regarding scratches is very unreasonable. The way it was explained to me is that if there’s any scratches, regardless of the size, it will be charged. Even though I was not charged any as I did not make any scratches, it’s kinda concerning. When luggage is moved to and from trunk. There’s always a possibility of some small scratches although I was extremely careful and did not cause any. And in Penang with so many motorcycles, getting nicked by them is a high probability.

Pros: Service great, car great.

Cons: I would not rent again. I wanted to contract additional full coverage insurance and they don’t offer. Instead they give you a list of all damage cost. The minor scratch is minimum 200usd. Luckily nothing happened during my rental, but because of the lack of full coverage option and ridiculous damage fees I would not rent here again.

Pros: staff helpful to share the car parking apps

Pros: Helpful and efficient staff. Quickly replaced windscreen wiper that fell off.

Cons: Car was very old. Over 100,000 km on the clock. Passenger side windscreen wiper fell off while driving on the motorway during a downpour. Could have been very dangerous if it was the driver side wiper.

Pros: Non disclosure of key conditions of rental unacceptable

Pros: find

Cons: easy to contact

Pros: Friendly agent at desk.

Cons: Tank was at 3/4 mark and indication from agent team showed just below full. Fraudulent behaviour is something I cannot accept.

Pros: Got a free upgrade.

Pros: Friendly

Cons: Deposit retention is too long (5 - 6 weeks).

Pros: drop-off was simple and efficient - park up ad the department terminal and call their representative who arrived in a few minutes

Cons: The collection took much longer than expected. No one was at the rental desk. Had to ring multiple numbers found on the desk to get hold of the rep. Apparently he was on his own and was also handling returns at the same time.

Pros: Friendly staff who explained well of the requirements

Cons: Ignored my request on baby seats , and pervaded me to take the car without baby seat, my son is only 2 ….

Pros: The staff is really helpful. Provided us lots of tips travelling around, the direction app to use in Malaysia and to purchase Tap to Go for the tolls.

Cons: Nil

Pros: Excellent and friendly customer service support

Pros: I was contacted before arrival with exact instructions and a map of where to find car rental desk.

Cons: We had full to full fuel policy but car did not come with full tank. It was difficult to estimate how much to pump to return at half a bar down . At return, was told petrol was insufficient and we were given extra time to fill petrol and was told to pump MYR 15. This pumped to full so the company gained a full tank on return but gave us short when we collected. Have rented cars for many years from various countries , first time that encountering this situation. Dirty car , bird crap on door.

Pros: friendly fest efficient

Cons: Car was old en not clean. Time spend Dropping of the car 1,5 hour.

Pros: helpful and friendly, good car,

Pros: The efficiency for picking and dropping off the car is very high, only spend 10 mins and everything go smooth.

Cons: The car’s condition is really bad. I won’t rent next time for Asia Car.

Pros: All, excellent services.

Cons: Non.

Pros: Car rental service representatives were helpful to explain and even get a car with better condition.

Pros: Easy, no fuss

Cons: Car was a bit older

Pros: the staff was curteous and helpful

Cons: the car provided was a bit run down.

Pros: Friendly and helpful

Pros: NA

Cons: Will seriously preferred a better condition car and such to have like a better driving experience. The car is way too old and in a very bad condition.

Pros: Car is clean inside.

Pros: Ada counter di Penang airport

Cons: Tidak ada

Pros: The staff were frindly and efficient

Cons: The car was barely roadworthy. It had done over 169,000 km, was covered with dents and scrapes, had a broken rear light and a frint sooiler atteached with string. Appalling.

Pros: The paperwork was straightforward and the agent delivered the car to the airport arrivals area. When we returned the car, the agent met us at the airport departure area and received the car.

Cons: No dislikes at all!

Pros: Helpful agent

Cons: wait to drop off the car. Not many variety of the car

Pros: Reasonable price

Cons: Car collection time might be longer when staff is busy to attend other customer outside the counter

Pros: Hassel and Fuss free handling and taking over vehicle. No last minute cancellation of bookings. Vehicle is clean and in good working condition. I can feel that it is safe to drive.

Cons: The petrol meter although show is full, but after I drive out of the airport, a few km later (less than 5km), the meter had drop 1 bar. This is not what I had expected.

Pros: Fast service

Cons: Nil

Pros: quick and easy

Cons: nothing

Pros: Good

Cons: Car condition is not that great but driveable

Pros: Fast and efficient

Pros: The staff has been very helpful settling our issue. Car was spoilt during last day rent. Immediately they find a replacemnet for us.

Cons: Nothing much to complain about the car in general. Very satisfied with the service and car provided.

Pros: Easy and fast picking

Pros: Fast response and staff is friendly

Pros: Smooth transaction.

Cons: Car was a bit run down.

Pros: System and efficient

Cons: Can be more friendly

Pros: Friendly receptionist

Cons: Do not have means to provide the most impotant touch n go card, can only buy from unreliable source at exceptional high price

Pros: Agents are responsive. N good they send a reminder text on where the rental car counter is prior to my reaching Penang.

Cons: There was a very bad experience i've to highlight. It's regarding the so called '24 hours emergency service' sticker on the car. I had a flat battery one night at about 9.30pm at Lot 33. Called the 24 hours line. However the guy was not able to help at all!. He told me it's "very late already" so not able to get staff to help me. N to leave the car there till the next day. I asked then what's the point of calling this 24 hours emergency help line when we were in an emergency??

Pros: Staff was good

Cons: Car was in bad condition. Extremely dirty with empty bottles in the car.

Pros: Responsive service personnel in Penang.

Cons: car was rundown with damage bumper and light.

Pros: Amazing service, helping staff , clean vehicles , they need to add pickup/ dropping points in city as well .

Pros: On previous trips (pre covid) Ibepuld hire from Kassina at Batu Ferringi. But on this occasion i had to travel to Bayan Lepas to pick up and drop off the car.

Pros: They answered phone

Cons: Car not road worthy

Cons: The car is a bit old.

Pros: friendly staff

Cons: the car is really too old, full of scratches and has been on the road for 4-5 years

Pros: Excellent

Cons: Great

Pros: Agent is friendly (Im Wen & Partner ) Car in perfect condition

Cons: No comment

Pros: Staff good

Cons: Rental counter open too late in the morning

Pros: The service was fast and car air con is cold tho car is old.

Cons: The car is very old. Abit jerking when driving the car. Car also no power.not the first time renting proton sage but first time such an old car

Pros: friendly and efficient

Cons: not given full tank petrol, only 3/4 full.

Pros: Friendly, responsive staff

Cons: Auto transmission of the car appeared to require attention.

Pros: Efficient

Cons: Upon returning, was provided 3 numbers to call, only 1 picked up and I was told to call the other number but the other number didn't pick up for close to 15 mins. Was told she was serving another customer but would appreciate if she kindly tell us roughly how long she needs to call us back. Will appreciate if the car's radio is working

Pros: Website reservation is ok

Cons: Should specify on the website the car's condition

Pros: Wen's customer service was excellent. Answered our calls and was patient with our questions.

Cons: Inside car was dusty, outside dirty There were baby croaches in the car Car compartment loose and making rattling sound On braking, making noises Usage during journey felt uncomfortable as the car was not clean, was noisy from the rattle and brakes. Really not worth the money paid. HERTZ and its car provided better service when I rented from Penang in May 2022

Pros: Quick respond

Cons: car dirty & lotsa bird shit

Pros: Counter in terminal

Cons: Office hour too short.

Pros: Friendly representative, relaxed attitude to car condition.

Pros: Very friendly and detailed agents!

Cons: Fuss-free!

Pros: The only positive thing was probably your staff attending to me. He was patient in explaining when retrieving the car. However, he took quite some time in reaching the departure hall when I’m returning the car.

Cons: The condition of your car (Perodua Alza) was atrocious! 1. The car’s body paint was damaged (doesn’t look good on the driver) as other people might think that I am a reckless driver. 2. The smell of the car was bad. 3. Most importantly, your car has a lot of cockroaches!! 4. Above 3 pointers let me feel that the money I spent for this rental car WASN’T worth it. Please do maintain routine cleanliness checks for hygiene purpose.

Pros: Cheap and friendly staff

Cons: Price on pickup was more than advertised. Discover cars weren't able to rectify in a timely manner. Also complicated process for accessing toll roads in Malaysia, didn't explain it well at pickup. Car was 3 years old with lots of scratches and a stone chip on the windscreen. Battery died on day 3 and no one answered the 24 hour number. Eventually got a mechanic to fix it after 3 hours.

Pros: convenient and easy to pick up and return the car.

Cons: Rental deposit took so long to return. Heard from the staff it will take 3 weeks to return back.

Pros: Friendliness.

Cons: Do check for sign for battery replacement.

Pros: The guy who handed us the car and checked the car gave us a lot of advice. They also adviced on local parking, app to download, things we should know.

Cons: It was a good experience.

Pros: Friendly staff n reception. Strong emergency support

Cons: Accuracy over charges with the provider plateform

Pros: Good support

Cons: Unclear instructions on where to pick-up the car. Not pro-active in informing customer on not having a counter in the airport terminal. Have to call a service desk after arrival to get the car. Inconvenient for foreigners without a local mobile line.

Cons: The car interior was not clean. The agent should have advised about the Touch n Go card needed for toll.

Pros: They called and provided clear instructions on where to collect car. Their rental fee was also the cheapest among all other car rental companies.

Cons: At collection, the fuel level wasn't at full tank. Although I just need to return the same level at return, it is practically hard to precisely estimate the amount of fuel I used during the lease period. So I ended up topping up to full tank for them.

Pros: Car rental agent very friendly and helpful. Car dirty and radio not working

Pros: drop off of the car was ok.

Cons: Bad experience - almost could not get my car on the day i arrived at Penang. when i arrived at Penang airport, was told that the car i booked was apparently at the workshop and not ready for rental. finally got the car more than an hour after my original collection timing. the car that was provided to me was shabby and dirty - with lots of scratches, dents, and interior/exterior of the vehicle was super dirty.

Cons: No counter service

Pros: Low price

Cons: Faulty car

Pros: Friendly agent

Pros: drop off and pickup guy was good

Cons: Admin . - never return calls or SMS - nil service after 7 weeks and four rentals.

Pros: Friendly

Cons: No gps navigation system

Pros: Nothing

Cons: Just like a street car rental

Pros: Just fine

Cons: Pick up and drop off a bit ‘quaint’

Pros: I am satisfied!

Pros: Efficiency

Cons: No