Keddy at Penang Airport

Pros: The guy helping me sort the car was very friendly

Cons: 1. No kiosk/desk at the airport. Had to call them via WhatsApp to even find out where to meet. 2. They were on standby IN the car I was supposed to rent. Since my flight arrived an hour late, they just left the car on and waited in the car for an hour since there’s no official desk at the airport 3. Which leads to the fact that it was supposed to be full tank on pick up and full on return, but because they were chilling in the car, they used up 1/4 tank of gas idling 4. Car had old transmission

Pros: Good ride, good value.

Cons: Pick-up was frustrating. The reservation email said the counter was in the arrival hall but it was actually offsite. I had to seek the help of an employee from another company to connect with my agent.

Pros: Receiving the car at the airport was efficient and fast. Car's condition was decently good.

Cons: Returning was a bad experience. My flight is 10 am. I need to return the car at 8 am. The night before, I tried to reach out to the provider via SMS that I will drop the car at 8 am. I received no response. At 6-7am, I tried to call the provider's phone number numerous time and nobody picks up. As alternative, I tried to call the 24-hour hotline number the provider has given to me but nobody picked up.

Pros: There is prompt response from the rental phone number

Pros: Effective rental fees but too many hidden cost such as additional charges for returning the car after office hour, surcharge for slight shortfall of the fuel upon returning and higher charge rate for extending the leasing period.

Cons: Fuel policy. Collected RM 20 for slight shortfall of the fuel even though I have to return the car earlier. Too calculative and not flexible.

Pros: friendly, professional service

Cons: none

Pros: Very very very excellent and I am so happy.

Pros: They were fast with admin procedures n clear with explanation

Cons: The car keeps giving a squeaky beake sound. When we checked n requested a change they claimed that all nissan ameira cars have same problem

Pros: Agents are very friendly, punctual and service oriented.

Cons: Car was not cleaned properly prior to handover. I wanted to sit my daughter at the rear child seat but both seats were stained and dusty. Quite disappointing. Otherwise car performance was fine.

Pros: Easy to contact , prompt. Car in good condition. Clean.

Cons: Nothing

Pros: Staff was very helpful. She had helped me to retrieve my Touch n Go card which I carelessly left in the car.

Pros: None

Cons: Drop off service

Pros: There are no counter in the airport. It’s meet and greet, so you better have a working phone signal to communicate with agent.

Cons: The car that I had was cosmetically in a bad shape. The rear glass tinted was badly bubbled and could not see rear cars. Serious safety hazard. It has a rusty paint on the car boots, looks ugly. CarDiscovers, Keddy are considered premium car rentals but this happened.

Pros: Friendly staff during picking up and dropping off.

Pros: Keddy was the cheapest.

Cons: No meet-and-greet service as claimed by website, and back screen was in poor condition (it was hazy and cant see how near or far the car behind is until you get honked by the car behind. It was extremely hazardous at night and during rain. And it rained for three days) There was no car camera, no charging port and no phone stand/clip and I wonder how any tourist can drive the car without holding on to their phone or blocking the speedometer with their phone.

Cons: They cannot provide me a Honda CRV Provide me a Nissan car panda tire in a very bad condition

Cons: The car did not come with features that can help the tourist like GPS or holder for handphone.

Pros: The car was supply by Europcar, only thing I am impressed was the service stuff that hand over and take over the car. He name is Fatti, he carefully went thru the car and paper work. He also explained to me the whole process while returning. 👍🏻

Cons: We had to call the agent to inform them that we were at the airport as they didn’t have a booth.

Pros: Excellent service by rental agent

Cons: Car condition was bad, with scratches and chipped windscreen. Car lock was faulty.

Pros: Fast pick up and drop off.

Cons: The car is rather old, not as powerful as it shd be. No front desk at airport. You need to make a call first in order to locate their whereabouts.

Pros: Very very very poor

Cons: Nothing but disappointing 😕

Pros: Chips in the windscreen so I couldn’t see out clearly. Windscreen wipers didn’t work properly. Overall the car’s visibility was dangerous. The car broke down. So overall the car was shockingly bad.

Cons: When the car broke down. None of their 24/7 breakdown numbers either worked or were answered. Overall the car rental experience was the worst I’ve ever had. I refund would be appropriate.

Pros: Friendly staff

Cons: The fuel is only 3/4 full upon pick up and it make me have difficulty on gauging how much fuel I need to top up till 3/4 full upon returning the car. Hope next booking I expect a full tank fuel instead of lesser.

Pros: None!

Cons: There was no meet and greet service as claimed. Spent a long time asking around before finding the agent. GPS not provided in vehicle. Worst of all, during returning, inform me to park the car at the carpark and leave the car unlock and key inside! No one to take over and must pay the parking fees till they start work at 9am! Horrible!

Pros: Fucking scammer supplier never turn up to deliver rental car and after numerous call trying to contact the indicated number in booking confirmation slip.

Pros: Provide the selling sevice of the TNG Card to driver.

Pros: Service was good. Car was with 60tkm and scratches all around it. Didn't affect the driving part though 😊

Pros: Friendly staff and cleanliness of the car

Pros: Easy transactions. Although I didn't really know what were the documents that I was signing.

Cons: Insufficient explanation on the documents that I was signing. Last minute information about extra charges of a large amount due to collection of car outside operating hours as a result of flight delay. No rental desk at the airport. Had to make a local call for car collection.

Pros: Fast drop off.

Cons: The car tyre conditions should also be checked prior to delivery, the tyre tread was quite worn causing us to have to exercise extreme caution in driving, due to it being the rainy season as well.

Pros: Good service

Cons: Nothing

Pros: Car is good and clean.

Cons: No counter, need to call for agent to bring the car over.

Pros: New and clean car, make my journey more comfortable. strong recommended for this car rental platform.

Cons: New and clean car, make my journey more comfortable. strong recommended for this car rental platform.

Pros: Responsive

Cons: The car have alot of damage

Pros: Convenient when picking up the car

Cons: Not convenient to return the car as the flight time is 9 pm but need to return the car before 6 pm. 3 hours of waiting time in airport is boring

Pros: Pick up and drop off.

Cons: I choose a Toyota Previa unfortunately the 7 seater came is a very small Nissan. The adults has problem squeezing into 3 rd row.

Pros: quite satisfactory

Cons: nope, nothing...

Pros: Nothing. The service was bad

Cons: Delayed in sending car at airport for pickup, hard to contact rental staff. Overcharge at different rate for extension

Pros: Fast and efficient

Cons: Car not in very good condition

Pros: the cars are clean and new

Cons: must email the voucher back to Keddy but sometimes the customer may not have data yet