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FOX at Tulum International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: Every thing. They wanted to charge for everything that I had already paid for
Cons: Horrible experience. I found the rental counter easily, but that was the only plus. I had prepaid for an SUV through a third-party company. When I arrived, the FOX Car Rental employees started demanded a $26,000 USD deposit — completely outrageous. They told me to contact the third-party company since I booked through them, they didn’t care about helping me. I tried calling the third-party company multiple times immediate assistance extension — but no one ever answered.
Cons: the workers in the pick up office were very uncoordinated and unhelpful. having made us wait 1.5 hours for a car, we almost canceled but one miraculously became available. upon picking up the car, it was poorly cleaned, the service light was one for an oil change, the car key battery was dangerously low, and there was water trapped inside the door panel making it slosh around while driving.
Pros: Nothing
Cons: Double charged.
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