Edinburgh Waverley Train Station, Edinburgh, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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Easirent at Edinburgh Waverley Train Station

Q-Park OMNI, 26 Greenside Row, Edinburgh EH1 3AJ
0044 1 312 021 717 / 0044 02 036 576 054
Pick-up instructions
City Collection - Please collect from our office located at, Q park - OMNI. please call 0044 0131 202 1717 on arrival. Easirent is now know as Drivalia in United Kingdom. Please follow to Drivalia brand.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-14:00
Sun:09:00-12:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
Fiat 500
July 8, 2023

Pros: No service only contactless - when you finally got through the staff were helpful

Cons: Not enough people to answer calls and assist with picking up car. The condition of the car was poor, cracked windscreen, broken front indicator cover and grill, not washed and half fill with fuel

United States of America (USA)
Skoda Yeti
June 3, 2023

Pros: Drop off very easy

Cons: No agent to help us on property

New Zealand
Ford Fiesta
May 30, 2023

Pros: Nothing really.

Cons: See above. Think it is appalling that it appears that 3rd parties start pestering with insurance options. And no spare wheel in the car.

Canada
Ford Fiesta
May 19, 2023

Cons: Poor customer service. Unable to get a hold of representative to change / upgrade from manual car.

United States of America (USA)
Ford Fiesta
May 18, 2023

Pros: Nothing!

Cons: There was no service!

Canada
Ford Focus
May 11, 2023

Pros: Nothing, it was very fascinating getting hold of them over the speaker system and then understanding all their extra requirements.

Cons: The car motored ok, BUT the window wipers were warn to such a degree that they left you driving blind when raining for 50yards or more at60mph

Switzerland
Ford Focus
April 28, 2023

Cons: Pickupdesk poorly marked and more or less unable to be found. Pickup complicated and you must have internet on your mobile. Trying to contact easirent 2h before pickup (8:00): nobody tolk the phone!

Belgium
Ford Transit Tourneo
April 23, 2023

Pros: staff was very helpful

Cons: We were not aware that everything had to be done online. Perhaps for foreigners pay extra attention to this. The notification box at Q-Park OMNI in Edinburgh was difficult to find. We had hired a taxi to take us from the airport to the Drivalia Airport pick-up point. We were not aware of a shuttle bus.

Poland
Fiat 500
January 30, 2023

Pros: Cheap and the car was really nice, also the gentleman on the intercom was nice, patient, polite and very helpful

Cons: They didn't respond to the email I sent / they take a lot of time to do it

United Kingdom
Ford Focus
January 23, 2023

Pros: Excellent price point

Cons: There was issue after issue because my booking couldn’t be found. My surname had been spelt incorrectly between the company we originally booked through and yourselves. I couldn’t download everything needed upon collection so couldn’t collect the car for 24 hours. Then, I didn’t get the car we had specified.

Spain
Ford Fiesta
September 27, 2022

Cons: Everything. You cannot even call it a service. The worst service I have ever received. We didn't get the car and you still made me pay for it. Lawyer on it now!

United States of America (USA)
Ford Mondeo
September 27, 2022

Pros: nothing!!!!!!

Cons: No human contact. Very, very poor customer service. It took over an hour to pickup the rental after waiting an hour for the person in front of us to pick up their rental. I will never use that company again. I forgot my "Blue" Disabled Placard in the car and when I called I was told that there was nothing they could do to return it to me. No customer service at all.

India
Fiat 500
September 1, 2022

Pros: It was quite seamless and with minimal communication

Cons: I wish there was a better way to notify us about the need to upload documents and find insurance providers. It took 2 hours to sort out insurance and we spent that time waiting in the parking lot.

United States of America (USA)
Ford Fiesta
August 30, 2022

Pros: Lewis at easirent was helpful

Cons: When we showed up our car wasn’t available. We were told to return at noon for an available car. The time was then changed to two in the afternoon. When we returned only an electric car was available even though we specified an automatic nonelectric car. Finally we were able to get our car an hour after that after being cleaned for a while. They also made us rent the car again through easirent after not being paid by discover cars. Came at 8am left at 4pm

United States of America (USA)
Ford Fiesta
August 26, 2022

Cons: Instructions for charging electric car did not work and I wasted a lot of time sorting it out.

Canada
Ford Fiesta
August 23, 2022

Pros: Graham at the airport was excellent

Cons: We were told shuttle service was available but it was not. Pickup was in a multi storey garage. If we had known, it would have helped finding the car. Deposit on car required an agent to be present or I had to be able to get a text on a phone. The later was not possible. We had spent over 3h so far and still had no car! We then left central Edinburgh and went back to the airport where Graham at Easirent sympathized with us and really helped us out. He was excellent. This took almost another hour

United States of America (USA)
Ford Fiesta
July 15, 2022

Cons: pickup took more than an hour

United Kingdom
Fiat 500
May 17, 2022

Pros: Harry was helpful- all other staff members were not. Process not explained prior to picking up car, took over 3 hours and 25 phone calls to sort. Horrendous experience, stressful and ruined the start of holiday.

Cons: Payment more expensive than invoice said…will never book or recommend Discovery again. Easirent a bit better - but only because Harry was reassuringly helpful.

Australia
Ford Focus
April 28, 2022

Pros: Drop off was straightforward

Cons: There is no desk and the only assistance you can get is from a monitor buzzing someone. The person was unhelpful, there was a lot more paperwork we needed to do that wasn’t aforementioned to us, took around an hour to do this in the car park including uploading various documents with no wifi accessible for us to use. The company had a wifi available but wouldn’t advise us of the password so we needed to use our data and given we are really travelling from oz this was difficult and expensive.

Switzerland
Fiat 500
April 24, 2022

Cons: Online checkin only with lots of glitches, online deposit payment website that does not inspire confidence. Very dirty car inside/outside with missing parts on the wheels.

United Kingdom
Fiat 500
March 9, 2022

Pros: Cheap. Smooth running car.

Cons: No clear directions to the pickup location.

South Africa
Ford Focus
March 6, 2022

Pros: Car was conveniently situated for pickup.

Cons: Lack of clarity regarding FULL ONLINE requirements. Faulty tyre pressure warning light in car was an on going problem. Would prefer to pickup car full of fuel.

United Kingdom
Ford Fiesta
September 17, 2020

Pros: easy friendly

Cons: only the initial problem finding them

United Kingdom
Fiat 500
June 25, 2020

Pros: Dear Discover Cars Team, I thought it was my duty to send you some feedback on my recent rental with Easirent Edinburgh. I hired a car for two days under the booking - DC-1378116 - and the whole experience was totally unacceptable in light of COVID-19. I hope you don't mind what will no doubt be quite a lengthy email- but I really think that their account should be reviewed on public health grounds. I have very little confidence this rental was legal or safe.

Cons: Firstly, the car we rented had not been professionally cleaned prior to us stepping into the vehicle. The agent handed me the diagram of the car and asked me to mark any damage myself- which I'm pretty sure is illegal? I added the damage I saw and handed it back to the agent who did not disclose anything further. The agent told me that I needed to buy additional insurance as "if we drove further than 5 miles in the car, the insurance was invalid because of the governmental advice".

United Kingdom
Fiat 500
June 25, 2020

Pros: Nice guy at the front desk. Cheap.

Cons: It was all good.

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Working hours
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Wed:08:00-18:00
Thu:08:00-18:00
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Sat:08:00-18:00
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Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
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