Easirent at Edinburgh Waverley Train Station

Pros: Nothing, it was very fascinating getting hold of them over the speaker system and then understanding all their extra requirements.

Cons: The car motored ok, BUT the window wipers were warn to such a degree that they left you driving blind when raining for 50yards or more at60mph

Cons: Pickupdesk poorly marked and more or less unable to be found. Pickup complicated and you must have internet on your mobile. Trying to contact easirent 2h before pickup (8:00): nobody tolk the phone!

Pros: staff was very helpful

Cons: We were not aware that everything had to be done online. Perhaps for foreigners pay extra attention to this. The notification box at Q-Park OMNI in Edinburgh was difficult to find. We had hired a taxi to take us from the airport to the Drivalia Airport pick-up point. We were not aware of a shuttle bus.

Pros: Cheap and the car was really nice, also the gentleman on the intercom was nice, patient, polite and very helpful

Cons: They didn't respond to the email I sent / they take a lot of time to do it

Pros: Excellent price point

Cons: There was issue after issue because my booking couldn’t be found. My surname had been spelt incorrectly between the company we originally booked through and yourselves. I couldn’t download everything needed upon collection so couldn’t collect the car for 24 hours. Then, I didn’t get the car we had specified.

Cons: Everything. You cannot even call it a service. The worst service I have ever received. We didn't get the car and you still made me pay for it. Lawyer on it now!

Pros: nothing!!!!!!

Cons: No human contact. Very, very poor customer service. It took over an hour to pickup the rental after waiting an hour for the person in front of us to pick up their rental. I will never use that company again. I forgot my "Blue" Disabled Placard in the car and when I called I was told that there was nothing they could do to return it to me. No customer service at all.

Pros: It was quite seamless and with minimal communication

Cons: I wish there was a better way to notify us about the need to upload documents and find insurance providers. It took 2 hours to sort out insurance and we spent that time waiting in the parking lot.

Pros: Lewis at easirent was helpful

Cons: When we showed up our car wasn’t available. We were told to return at noon for an available car. The time was then changed to two in the afternoon. When we returned only an electric car was available even though we specified an automatic nonelectric car. Finally we were able to get our car an hour after that after being cleaned for a while. They also made us rent the car again through easirent after not being paid by discover cars. Came at 8am left at 4pm

Cons: Instructions for charging electric car did not work and I wasted a lot of time sorting it out.

Pros: Graham at the airport was excellent

Cons: We were told shuttle service was available but it was not. Pickup was in a multi storey garage. If we had known, it would have helped finding the car. Deposit on car required an agent to be present or I had to be able to get a text on a phone. The later was not possible. We had spent over 3h so far and still had no car! We then left central Edinburgh and went back to the airport where Graham at Easirent sympathized with us and really helped us out. He was excellent. This took almost another hour

Cons: pickup took more than an hour

Pros: Harry was helpful- all other staff members were not. Process not explained prior to picking up car, took over 3 hours and 25 phone calls to sort. Horrendous experience, stressful and ruined the start of holiday.

Cons: Payment more expensive than invoice said…will never book or recommend Discovery again. Easirent a bit better - but only because Harry was reassuringly helpful.

Pros: Drop off was straightforward

Cons: There is no desk and the only assistance you can get is from a monitor buzzing someone. The person was unhelpful, there was a lot more paperwork we needed to do that wasn’t aforementioned to us, took around an hour to do this in the car park including uploading various documents with no wifi accessible for us to use. The company had a wifi available but wouldn’t advise us of the password so we needed to use our data and given we are really travelling from oz this was difficult and expensive.

Cons: Online checkin only with lots of glitches, online deposit payment website that does not inspire confidence. Very dirty car inside/outside with missing parts on the wheels.

Pros: Cheap. Smooth running car.

Cons: No clear directions to the pickup location.

Pros: Car was conveniently situated for pickup.

Cons: Lack of clarity regarding FULL ONLINE requirements. Faulty tyre pressure warning light in car was an on going problem. Would prefer to pickup car full of fuel.

Pros: easy friendly

Cons: only the initial problem finding them

Pros: Dear Discover Cars Team, I thought it was my duty to send you some feedback on my recent rental with Easirent Edinburgh. I hired a car for two days under the booking - DC-1378116 - and the whole experience was totally unacceptable in light of COVID-19. I hope you don't mind what will no doubt be quite a lengthy email- but I really think that their account should be reviewed on public health grounds. I have very little confidence this rental was legal or safe.

Cons: Firstly, the car we rented had not been professionally cleaned prior to us stepping into the vehicle. The agent handed me the diagram of the car and asked me to mark any damage myself- which I'm pretty sure is illegal? I added the damage I saw and handed it back to the agent who did not disclose anything further. The agent told me that I needed to buy additional insurance as "if we drove further than 5 miles in the car, the insurance was invalid because of the governmental advice".

Pros: Nice guy at the front desk. Cheap.

Cons: It was all good.