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Alamo at Edinburgh Waverley Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Service was easy and fuss free. Credits to Ben from Edinburgh and Mitchell from Glasgow.
Cons: Car was a little dirty. There's old packet of potato chips in the glove compartment.
Pros: Clean and modern vehicle
Cons: Unable to locate the office easily at Waverley (two desks - one at the car park “unmarked” and one at the station. Spent 3/4 hour wandering around with cases. Not ideal.
Pros: The staff were very welcoming and efficient in doing their job at both pick up and drop off locations, going through the process of looking at the car and giving information. Was given discount of half tank of fuel as car not cleaned on outside.
Cons: The information on where to pick up the car was initially confusing with email messages to go to station platform as well as the main office near the station. Platform office closed indefinitely. Online check in didn’t speed up the pick up process.
Pros: We did not get the car we booked. We have also been charged for some sccratches whereas we have insured the car with you. Please let us know how the claim can be done directly between alamo and discover and the insurance company.
Pros: Friendly staff on drop off. Particular thanks to Percy for his outstanding service going above and beyond to assist us.
Pros: Very efficient when returning to Heathrow Airport
Cons: Long wait in underground carpark - no toilets or seat. Car no ready on time.
Cons: Everything's ok
Pros: Semplicity and economy
Cons: Car clean status outside. Interior spaces were ok.
Pros: La voiture était toute nouvelle, très propre, en parfait état.
Pros: Recently drove with them few times and each time was very good. Quick and smooth service, good prices.
Cons: Return spot marking in Edinburgh Waverly Car Park could be slightly better.
Pros: Very friendly and efficient
Cons: Received Vauxhall Mokka instead of Nissan Qashqai - Manual Gear shift of Mokka is not as comfortable as the Qashqais.
Pros: Servizio rapido, personale competente
Cons: Forse il prezzo, ma il servizio è stato all'altezza.
Cons: There were fees of “special location pick up” added to the bill, which i didnt know about and never mentioned before
Pros: Murray was very professional at the drop off point at Glasgow Airport
Cons: The location of the pick-up desk/office in Edinburgh station is outdated on forms and lots of clients were mulling around the closed shop inside the station looking very confused. The pickup location is now at -2 level underground outside the station but no one tells you this during booking online.
Pros: They were good value for money compared to other companies, the staff were pleasant and helpful, we were very happy with the car we hired.
Cons: It was a dark building where we picked up our car in Edinburgh and it was hard to inspect the car properly.
Pros: The agents were super efficient and friendly. Everything moved smoothly and speedily when we eventually found the office.
Cons: The difficulty of getting to the office with luggage from Waverley. Poor signage and a long way to walk
Pros: Quick and efficient
Cons: Everything was perfect
Pros: Really helpful staff.
Pros: Too high price for full insurance. I will definetly not recommend Alamo.
Cons: The price of full insurance.
Pros: Alamo provided a wonderful service and I will definitely book directly with them in the future
Pros: The staff were very helpful
Cons: So hard to find the rental office
Pros: From start to finish - faultless. The lovely chap we spoke to in Edinburgh (originally from Rochdale) was fantastic. Sorted us out quickly and without fuss. Didn’t make me feel like I was about to get hustled, or some “extras” were going to come back and bite me on the bum. He was great. Our train was cancelled so we just wanted to get home and he made sure it happened. So much so, I would consider hiring a car much more often, in future.
Pros: There was no issues with the car
Cons: My initial deposit paid online was not taken into account as it didn’t show up in Alamo’s system. Was told to contact discovercars
Pros: Easy to find. The staff is very kind
Cons: Condition of cars - only the 3rd car we got replacement actually served us for vacation
Pros: Seamless booking experience