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Centauro at Madrid Atocha Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: No 24/7 for return. Fuel policy is not great (should be full/full)
Pros: There was an act of vandalism to the first car hired. Fortunately we had someone who was able to speak to Centauro in Spanish on our behalf and help get a replacement car sorted. The pick up of the replacement car was efficiently handled.
Cons: The first car, picked up from Atocha Station Madrid, had not been cleaned at all, either inside or out from the last customers. The second car, picked up from Malaga Airport, was very clean and in better condition than the first car.
Pros: Picking the car was easy. The representatives were kind.
Cons: The shuttle at the return office went through an hotel first. Overall, it took 30 minutes from the office to the airport. In addition, the car return procedure was weird. There was no representative to guide where to park the car. And at pickup, the representative didn't inspect the car with us.
Pros: Great customer service when collecting the vehicle.
Cons: Average customer service when dropping the vehicle off. We were rushed from the vehicle. Car was in a rough but still good value for money.
Pros: Nothing.
Cons: It took 3 hours to check in and get our car. We then got the car and it was covered in significant damage - the most I’ve ever seen on a rental car. One of the reverse lights was also not working and when we told them this they told us that it wasn’t an issue. Not only this but the car had not been cleaned internally and still had rubbish from the previous renter. The car made a horrible noise while driving and the electric charger only charged enough for 10 mins of driving.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In addition to documents mentioned previously, the customer will need the following: a round-trip flight or train ticket covering the rental dates.
Only physical driver's licenses are accepted (not digital versions).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
A maximum of 2 hours is available for service outside of business hours. The supplier will hold the vehicle for 12 hours after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.
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