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Al Thuraya Car Rental at Aqaba Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: There was no one at the airport when I arrived and the rental car office was closed. I had to take taxi to hotel and next day I had to go to the rental company office.
Pros: Nothing to say.
Cons: I’ve included the second drive in the contract and when we came to pick up the car, the agent didn’t included the second driver, so he had to redo the contract and it consumed more time. Although is was requested few days in advance.
Pros: Pick up and drop agents were super helpful
Cons: Fuelling policy was empty to empty?? It’s a lot easier to bring a car back with a full tank/pay the difference.
Pros: Mr Osama is a great person and I look forward to booking again with Al Thuraya in the future
Cons: The car has no window tenting which is necessary under the sun
Pros: The best in Aqaba
Pros: The prove was decent but nothing beyond that
Cons: All of the aforementioned downsides mentioned in the first question.
Cons: Not at all proffessional. Too many hidden charges and extra percentage will charge. Instead of freezing they will debit the amount from card. Which will give high conversion loss. Charging extra % card charges. On return will charge extra charges also. And getting back deposit will be a head ache
Cons: 151,000 Kilometers on the Kia. I complained that I was not told I was renting a used car with very high millage and that I wanted a better car. The company said NO, and would not replace this very very high millage car. I was afraid to drive it along the coast and also to Tala Bay as I had planned. For safety reasons I returned the car 1 day early and just lost the money.
Cons: Pick up at the airport took too long due to an empty battery if tje credit card machine, I had to follow the agent to the office downtown to be able to pay, in the middel if the night, which took an extra 50 minutes. Return at agreed upon time: nobody at the office, nobody answered the phone. I had to wait two hours. When the agent finally showed up, he yelled at me 'that it was his holiday -it was Eid'. Ad if I was bothering him enormously. I will never get a car from Al-thuraya Aqaba again
Pros: Good car
Cons: Late handover and slow response from agent. Never picks up call.
Pros: readiness and arrangement
Cons: readiness and arrangement
Pros: They were straight forward, no hidden charges, no pushing us to take new insurances. All their car fleet are new, and the renting and dropping off process was fairly simple. Once they checked the car when I dropped it off, they immediately cancelled my deposit. Overall great experience.
Cons: Nothing much
Pros: Everything was good
Cons: nothing, everything was good
Pros: Nothing, they are basically lying scammers who are prying on turists.
Cons: The picup was at a prking lot 200-300 meters from the airport, altough there should have been a meet & greet at the airport, we had to find them ourselves. The handover took 1h, they were smoking all the time and did not speak English, also they were rude. The administration was bad, they were not helpful or responsive, also tryed to scam us with 140JOD cash, even when we told them we payed a deposit already. Not recommend them at all, really bad service, rude and disrespectful people.
Pros: AI Thuraya - I hope you are kidding me. The worst experience with the car rental I've ever had. I received an old, doggy car with zero geometry of wheels. Never again!
Cons: Nothing. The worst car rental company
Pros: They were friendly.
Cons: Almost everything. Car was dirty and smelly. They first brought the wrong car seat and when handed over the car they told we need to go with them for a tire change first.
Pros: Excellent behavior, willingness, reliability and correctness.
Cons: The car had a very small engine ( ot sufficient power) and was experiencing difficulties driving very streep roads of Jordan.
Pros: Everything was perfect. The pick up process took about 15 minutes. We were offered a bigger brand new car for the same price.
Cons: We can't fond anybody in arrival hall.
Pros: Car was in a good condition. Pick up and drop off was really quick. They did not charge us with anything extra.
Cons: The 'office' in the trunk was outside the building of Aqaba airport, so that was hard to find. We've had a communication problem while we were dropping off in Amman airport, probably because it's not common (driving from Aqaba to Amman). There wasn't a place/office/desk, but a guy was waiting for us.
Pros: Easy to drop off the car and to speak with the agents. Deposit given back in a timely manner
Cons: The car was smelly and disgusting. Swear odors in the car. Bluetooth not functioning. Speaks half functioning. And I had rented an intermediate car (more expensive than the basic). Not overly happy with the car overall.
Cons: Car was in bad shape. Staff unprofessional.
Pros: Great car, clean, easy to find, quick and great customer service.
Pros: higher car class than booked
Pros: They didn't provide a service - all they are good at is ripping customers off
Cons: They cancelled our reservation as the flight was late, then tried to gouge us for additional fees to re-book. The refused car rental completely leaving us stranded at the airport late at night
Pros: We were helped very fast on arrival without problems Very friendly, honest and helpful staff Car was same as we asked for and very clean Dropping of the car went also really fast Can only recommend
Pros: Was waiting for us on the airport parking even after the office closed. Our flight ve been delayed
Cons: Took a long time to wait to sign the papers and pick up the car. Gave us a smaller car than what we booked
Cons: Nobody was waiting for us with a sign of our family name and we had to ask an airport officer to assist us to find the local representative. The car was different model. When we arrived back, it was a little bit earlier and there was no any representative, so we approached another guy, who was kind enough and made a phone call to the representative and they agreed to accept the car on his behalf, and I explicitly asked him to put his signature to certify that the car was given back by us.
Pros: Everything went smooth.
Pros: good staff, always available
Cons: when returning I returned with same amount of fuel on meter but guy was checking range number on car computer, this was first time that somebody wanted range number to be same as at time of pickup.
Cons: It was hard to recognise them on the airport parking. Would recommend a sign
Pros: Prise dans un autre endroit que je l'ai laissé, la compagnie a envoyée quelqu'un la récupéré à 6h de matin avant que je puis e prendre la route vers d'autre destinations. TOP !
Cons: The rental desk was in the parking and the seller sitting in the back of the car doing papers contracts! The car was left by someone else 30min before taking it. So it was half tank full and dirty! So unprofessional! The confirmation of my reservation took place hours in Aqaba!
Pros: The car was different from the one i ordered, but at least it worked well, even though it was damaged and not in good condition.
Cons: The car was damaged from the very beginning. They did not have a replacement, even though i asked for it.
Pros: Everything went smooth, the gentleman wo we dealed with was very friendly, speaking a good english. For the same price (we booked the smallest, manual car from the offer) we got a upper level anutomatic car.
Pros: Nie było większych problemów.
Cons: Auto trochę "zajeżdżone". Bardzo słabo prezentowało się w środku.
Pros: Decent car
Cons: Car was scratched and dinged all over. Waited for an hour to get the car, because of slow service.
Cons: The plot for 12V did not work
Cons: An extremely long time was spent with the pick-up procedure, and they did not release the warranty in the proper time, as they promised (their so called standard approach is to keep the warranty for two weeks, but even this "standard" approach is unreasonably long and unjustified also). In my case after about 3 weeks the warranty is still unreleased, most probably it will be automatically released in 15 working days. Renting a car fr
Pros: The price
Cons: Pickup - only one guy is working, very slow, had to wait a LOT! Car condition is below average, but we expected this, based on the price.
Cons: le manque d'organisation au départ et a l'arrivée
Pros: They were correct when handing over the car and upon receiving it.
Pros: Fast, efficiency, simple.
Pros: Good price, fast communication, easy for the customer
Cons: It cannot happen that we wait half an hour to hand over the car, due to the departure of the plane, there is no room for such a long time for the service.
Cons: The car was from 2020 but not in very good condition. The battery had to be changed by us and the car locking remote control didn’t work. 4 hours after having returned the car, an other agent of the company sent me sms asking me… to return the car. Not very serious.
Pros: Perfect service!I received a upgrade car for the same money
Pros: Team was easy to deal with - process straight enough
Cons: There should be an online or app available for faster processing
Cons: no ENGL, no good tires,
Pros: My confirmation was meet & greet, i didn’t receive vehicle from airport, collected vehicle from city center and received by afternoon. I suppose to get morning at 8am and to receive vehicle in the Airport nobody was there. So I parked the vehicle airport rent a car parking and them message and pictures. It was totally big hassle’s. They have take authorization from my card 350 JD as a deposit. till now they didn’t released it. Please next time don’t recommend anybody local company.
Pros: Polite car rental agents
Cons: Car quality - Not the same Fuel policy: Not the same...! Time spent picking up the car I received a really old car that consumed a lot (a lot!) of fuel. A way too expensive for what I received.
Cons: No office. Difficulties to find the représentative
Pros: Good clean new cars
Cons: No office. They work online and come only for pickup or dropoff.
Pros: We got the car fast and returned it fast. The guys were friendly and well prepared. We have receive upgraded car than what we have reserved. Thanks, guys!
Cons: Car was with a lot of damage on the body and it was difficult to follow if new scratches or bumps may come. Expected some kind of fraud related to that but it not happened and all was fine.
Pros: POS was not working. We spent 1h for deposit and pay. Car was ok, clean but a heavy smell. High fuel consumption. Overall within expectations
Cons: The cars are very used and old. However the price was okay. I still haven’t gotten my deposit back, how long does it take?
Pros: It was a very good value for money
Cons: We were told that someone will be waiting for us at the airport with the sign with our names on it but there was no one and we needed to find the car rental ourselves. Also, we booked to drop the car in the city centre and there was no one in the office. We needed to call a car rental and a person came after around 20 minutes.
Pros: Good value - Friendly staff - Good clean car - Flexible when I needed to change arrangements
Cons: Difficult to get contact on a Friday.
Cons: I have rented a Mitsubishi Lancer and ended up with a Nissan Sunny (for the same price), which was old, dirty, without even basic amenities (not even an USB port to charge the phone) after waiting 3h for it at the rental company's"desk" which was the trunk of another car.
Cons: Car could be cleaner inside
Cons: Car wasn't in great condition
Cons: Rented online, had to wait an hour for taking keys and cár. At return we had to ask an other company to call the dealer, waited another hour, almost late return flight
Pros: Nothing as they cancelled our reservation on arrival
Cons: Flight was delayed, company cancelled our reservation but did not inform us. We had to have the taxi service man call the company only for them to inform him it was cancelled. No communication with Al Thuraya and us at any point.
Cons: The car was very old and not in a good mechanical conditions
Cons: Hard to find them
Pros: There is no office in air port and our money not refund
Pros: The cleanliness and general condition of the car was completely fine. The price-value ratio is also very favorable! I recommend it to everyone despite the somewhat difficult pick up and drop off!
Cons: Picking up and dropping off the car could be simpler. It was a bit difficult to find the pick-up location, and at drop-off, an employee of another rental company called by phone the drop off person.
Pros: Thank you Al Thuraya for such professional service and support. It was an absolute pleasure. We loved Jordan and thanks to the car rental, it made our trip very special
Pros: Althuraya rental car is very professional staff especially Ehsan and Alnamrawy
Pros: noting a all
Cons: they were not there, they did not have a car for me
Pros: Great car, friendly agent, reasonable price, timely service and close proximity.
Cons: I have not received my deposit yet and have no mechanism to follow up or know when it would be returned. It is a 500 USD value and not an easy number to be worried about.
Pros: Nothing which I like about Al Thuraya Car Rental, they are unprofessional and service quality is very low.
Cons: First of all there was no one available at airport to provide us the car we booked, we called and waited for more than two hours to get the car and after repeated calling Al Thuraya Car Rental manager came and took another i hour to give us the car. car was not cleaned and not in good condition. We have no other option but to take the car as we are getting late for our destination. Car AC was not working and pick up was poor. We have to spend JOD 30 on car servicing and oil change.
Cons: Very Late for pickup, very late for drop-off.
Pros: There were nice and polite.
Cons: There was some confusion why is it taking so long to get a car.
Cons: There was no car! They didn't want to support or find a new car for us. We had to wait till next day and after talking with a manager from Aman, they gave us a bus. The day after they brought us another car. The battery indicator was on. They told us to "believe in god and everything will be alright". The day after the car stopped on the highway. We wait for 3+ hours on the highway for another car!!! All the time the communication and the support from Al Thuraya and from DiscoverCars was zero!
Pros: Replacing the car after 3 days...
Cons: First delivered old dirty car, no office and posted signs at Aqaba airport.
Pros: Lovely guys top service!
Pros: quick and easy process to get car
Cons: they were not at the arrival area of the terminal, we had to go to the rental car park to find the agent.
Pros: The Representative person and the car was overall OK
Cons: 1. The fuel policy - same to same: it is better full to full, you have the better control 2. Refundable Security Deposit - 15 days until the deposit was refunded
Cons: When I arrived at the rental office, the reserved car was no longer available. They didn't have anything else in the same class in stock, so the agent tried to give us either a very small car (for the same amount paid) or an SUV class at twice the price. In total it took 2 hours to pick up a car from the reserved class (we were delivered a car from another rental company). A very big waste of time, disappointing.
Pros: The representative was waiting for us in the parking lot in front of the airport and getting the car was quick and easy.
Cons: When we had to issue the cake, we waited for a long time for someone from the company to come and we got nervous because the check-in desk for our flight was about to close. Eventually the representative showed up at the last minute and we quickly handed over the car. Overall I am satisfied with the service.
Pros: Nothing at all
Cons: Unprofessional Greedy
Pros: Polite agent and fast rent
Pros: Aksan, car rental representative did a great job. Recommend
Cons: Aksan, car rental representative did a great job. Recommend
Pros: Agent was respectful and didn't try to force me to buy additional insurance
Cons: The car didn't smell too good and had minor dents all over the place. The damage to the car is more likely due to the nature of the traffic in Jordan so I wasn't shocked or too bothered about that.
Pros: Very unprofessional. Cowboys. Avoid at all cost. Deposit still not refunded and tried to charge me more for a ticket. Disgusting and unethical behaviour. Stick with the big names.
Cons: Was derty, old car, without fuels
Cons: At the drop of, just a person without a knowledge of English came a and took the car. I also didn't get an invoice for a fine.
Cons: very old car with suspension problems
Pros: Friendly agents
Cons: Delivered different car from chosen
Pros: Everything was perfect like service!
Pros: Easy to drop off the car
Cons: 2hours to have the car at the pick up. The car wasn’t the one I rented.
Pros: The agent was super friendly and willing to help us with any assistance
Cons: Old car, not really clean
Pros: close to the arrivals gate
Cons: Poorly maintained, dirty, lost 2.5 hours on waiting, no clue or professionality! We paid full insurance and we should have had a full coverage! You withheld 480 euros as guarantee from my credit card although the car was fully insured! And you will release the 450 euros after 2 weeks!!!! Unheard of!
Pros: The drop off was really good. The car was a new one.
Cons: They didn’t give me the car I paid for. They gave me, One which I could find for less money, from the initial reservation. The agents were so late. There was one agent for 5 deliveries. We had to wait. The car was dirty outside so we couldn’t point the scratches. The deposit was way beyond the money we saw at the initial reservation (3000 jd instead of 500)