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Alma Car Hire at Heraklion Port
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: they were right at the port with the car when we disembarked the ferry.
Cons: When I picked the car up, it smelled strongly of gas or oil, & had little gas. The battery died on the car in a remote location and the agents expected me to have mechanics tools to fix it. They begrudgingly called for help for me and then said I was lucky to get help so fast (after trying to fix the rental car with the cantina guy and his dad for an hour and a half in the baking sun and wind). The help arrived another 40 minutes after that and gave the battery a jump. No compensation offered
Pros: Pleasant staff.
Cons: Glove box fell off during our trip. Give yourself lots of extra time to return vehicle. Return process at Chiania airport was inconvenient. Return hard to find and not open. My partner had to wait for an agent and worst of all, had a long walk back for check in for our flight. Otherwise, pick up, they met us at the ferry.
Pros: they brought the car to us at the port
Cons: The rental agent gave us the car with no gas--not just low gas, but rock bottom empty. It was late at night, pitch dark, and we had to leave the main route to find a gas station, which led to us getting lost heading to our lodging. I understand the rental agencies in Greece don't give you a full tank, but this was really inconvenient and unsafe too. It was an old car with lots of miles and struggled on the roads, even the highway.
Pros: Quick pickup and dropoff
Cons: Car was not in the best of shape
Pros: Rep looked after well.
Cons: No office at port leading to mix up at pick up
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, Iceland, Liechtenstein, Norway, Switzerland, United Kingdom, USA, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Details are available from the car rental company's reservation office.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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