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Alamo at London Russell Square Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick , responsive, proactive
Pros: They helped get me on the road despite major initial road blocks.
Cons: Vehicles were dirty. Vehicle was being serviced at pick up time. Alternate vehicles either not for for purpose or significantly damaged. Vehicle was diesel when petrol was specified. No spare tyre or puncture repair kit on vehicle. Very little support when tyre burst. Did not recognise purchased roadside assistance cover. Vehicle was damaged. Vehicle was almost out of fuel on pick up. Was misled about arrangements to pay London congestion charge and charged late repayment fee.
Pros: Easy to use
Cons: Low fuel in new vehicle
Pros: Nothing. Car was not available. Had to get an uber and soend £450
Cons: Car was not available. Wasted journey and still havent been reimbursed.
Pros: Joshua at drop was great and processed us really quickly
Cons: Everything...where is my refund!??
Pros: Very good service
Cons: Very good service
Cons: Not providing any service as booked and paid for.
Pros: Invoice provided not explained clearly and unilaterally charged card for £200 refundable deposit when total rent amount as invoice stated and charged to credit card. Pending refund of the £200 deposit refund via my credit card.
Cons: Lack of personal attention to customer and clarification of invoices BUT credit card erroneously charged deposit by credit card company.