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Ace Rent a car at New York International Airport Kennedy
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. The agents were not truthful
Cons: The worst service ever. I had to wait for over 1 hours to get the vehicle.
Pros: overall happy
Cons: took a little long getting car
Pros: The easiness of reserving the car
Cons: So many fees that were not easily accessible up front, car received stinking of weed, headlights pointed directly at the ground, and the gas tank was filled with something that caused a 40 mile trip to drain 1/4 the tank.
Pros: I love to rent through Ace , I do it all the time , but this thirds party company is horrible.
Cons: I'm not complaining about Ace, I'm complaining about this thirds party company.
Cons: It was horrible
Cons: Poor service constantly asking to leave a good star rating.
Pros: To be fair: not much. The shuttle service is nice but besides that they're shit.
Cons: The desk clerk was rude and difficult, I had to take additional insurance coverage even though I selected without because I would not be allowed to rent without full coverage with Ace (thanks DiscoverCars!), it felt like I was scammed the whole time, the car was a bit shabby and they don't give you a full tank of gas so that you have to fill up with more than was in it, the deposit was high for such a simple car and my credit card did not work at their office.
Cons: Shuttle was meant to arrive in 15 minutes but took 45 minutes. Was charged $600 extra for insurance because international coverage with credit card was not accepted.
Pros: Ace are total scum bags. It’s their company policy to cancel the booking after 2 hours over the pick up time. Avis give you 14 hours.
Cons: Your company has ripped me off and I never even got my car. My flight was delayed and because it was more than two hours and I was in the air so couldn’t call to say we were delayed. We arrived after 10 at night and the hire company was closed. We called at 9 am when it opened and they told me the booking was cancelled and all my money was lost. The were the rudest people I had ever met. I then had to go to Avis and wait 2 hours in a queue and the spend £1100 dollars for the save hire.
Cons: the agents was not nice. the could smile a little more but they did their job. we had a flat tire at the beginnig of the using fo the car and we had to fix it during the trip.
Pros: Not much
Cons: Manipulative. I will never use this agency again. The price online when I booked it was $700. When I arrived, the lady tried to pressure me into paying $1200 from a bunch of extra fees and rental insurance I already had. Absolutely awful customer service. Car was terrible. Border-line clean and drove awful. I was afraid it would break down. Would absolutely never rent from here again and would not let my friends rent from here.
Cons: Far from public transportation, and tried hard to upswell unnecessary insurances.
Pros: very unprofessional and scammers
Cons: everything especially not given a car if I didnt pay another $800 from booked price
Pros: Friendly service
Cons: Huge delay in pickup and confusion about what discovercar deal covers
Pros: Reps were very friendly- did not push their “extra” services
Cons: Key fob had low battery warning every time I started car - always worried when it would totally stop working. I believe that should always be a check before renting to a Customer
Pros: The price was affordable
Cons: As mentioned before the car was in bad condition. In addition to barely starting it also seemed to have a shotty transmission which was kind of scary at times. And the poor customer service.
Pros: We were able to take the shuttle to and from the rental car location without waiting.
Cons: It took a long time to pick up the car, and the service was not as professional as I've experienced with other budget rental companies.
Pros: I like that they take photos showing existing scratches and other defects before the car leaves the site.
Cons: My Florida insurance identification card merely states that I have insurance meeting minimum requirements. Agent was insistent that I buy CDW coverage since I didn't have a declaration page to show collision and comprehensive coverage with me.
Pros: My car wasn’t available when I showed up
Cons: Showed up and the didn’t have my car.
Pros: It was cheaper than Hertz or Avis.
Cons: -Inconvenience of off-site rental car service. -Pushy staff. -Lack of shuttle information for drop-off. -Tire pressure gauge went off in car as soon as I left the lot.
Cons: The speedometer did not function at all. I was unable to see how fast I was going. I told the agent when I returned the car and asked for an adjustment on the price I paid. He said he would talk to his manager and that I would be contacted. I have heard nothing.
Pros: They were horrible. Will never rent from them again.
Cons: Was not told they did not have any cars for me (despite my reservation) until I was at the curb at the airport. Completely unacceptable.
Cons: It took a long time to get to an agent, then it took a long time to get to the car. I have never rented a car where they walk around an film the car.
Pros: Nothing they are liars
Cons: This place should shit down, luckily i had a backup plan. Never again
Pros: Friendly service doing check in and check out
Cons: No dislike
Cons: Agent took a long time trying to sell me insurance I didn’t want or need
Cons: calling for the shuttle on pick up was cumbersome
Pros: Decent quality vehicle and a good price. The agent that assisted me in the pickup was very pleasant.
Cons: Excruciating delay and burdensome process picking up the vehicle because info (last 4 digits of credit card used, coverage purchased on vehicle) in DiscoverCars system not available to Ace agent. To add insult to injury, no restroom was available for customer use.
Pros: Absolutely NOTHING. We will never use them again.
Cons: Everything especially the lack of service, communication, efficiency, and professionalism.
Pros: The agents were professional and the drop-off was easy. I was compensated for the repairs I had to undertake. The cost of the rental was reasonable.
Cons: Picking up the car took over an hour, and there was no customer restroom, which seems absurd when I'm spending over a thousand dollars at the business. The car had burnt out hi-beams, no brake lights, and very old windshield wipers that didn't work.
Pros: They were very polite and accommodating. My flight plans had changed and manager waived the fee for me to return to a different airport. I left happy. Car was good.
Cons: Off-airport location takes a lot more time for pick up and drop off. On return to EWR you have to wait in line with those renting. If it's busy and you have a flight to catch this could be frustrating or worse.
Pros: Friendly and quick
Cons: Which criminal organization are you affiliated with?
Pros: The employees were nice.
Cons: You have to call for a shuttle, the receipt I received was for a quantity of 44 of something in a foreign currency which feels like some sort of tax fraud and made me think I had been scammed, the wait was crazy long, the shuttle to go back to the airport was on lunch so I had to just stand around waiting for someone to eat, the car had so much damage that I was afraid I’d be charged for some of it, and they made me sign something saying that I agree with THEIR video of the damage before seeing!
Pros: Nothing. I was not able to pickup my car because I had prepaid with my debit card. It does not say anywhere that I would have to use my debit card. They always asking for credit cards which I had.
Cons: No one has contacted me since that morning from Discover Cars about my refund. I kept sending in these customer support emails but never get to the bottom of it.
Pros: Everything until i found out they gave me the wrong information and screwed me out of a refund from discover.cars. that ruined the whole experience and i’ll never book with them or discover.cars again.
Cons: i’m owed a refund from discover.cars and they won’t give it to me and ace can’t help me
Pros: It was the cheapest.
Cons: They slammed $25 fee at the end for "road assistance" without explanation.
Cons: I didn't appreciate all the hidden fees
Pros: Shuttel ssrvice
Cons: Fees last minute