New York International Airport Kennedy (JFK), New York, USA - New York
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at New York International Airport Kennedy

124-10 S Conduit Avenue
001 855 5 500 008
Pick-up instructions
Shuttle pick-up is available at Federal Circle. From any terminal, take the Airtrain to Federal Circle. Once there, go downstairs to the street level and follow the signs to free shuttles. At the roundabout with the sign for "Free Shuttles to Off-Airport Hotels and Rental Cars," call +1 877-777-7010 to request a pick-up.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Toyota Corolla
4/13/24

Cons: Car smelled, service was slow

United States of America (USA)
Hyundai Accent
3/2/24

Pros: I bought insurance with discovercars for $84 and the day I picked up the car the agent told me that this insurance is not valid and I have to buy another insurance from them and even concerning the car on I I reserve told me that it is not available and they changed the car and made me pay an extra $140 more

United States of America (USA)
Toyota Camry
2/19/24

Pros: Would not rent from them again. Terrible experience overall

United States of America (USA)
Toyota Rav4
1/29/24

Pros: It was ok

Cons: Nothing

United States of America (USA)
Toyota Rav4
1/11/24

Cons: The website lied about insurance so i endedup paying 150 extra at the counter.

United States of America (USA)
Toyota Rav4
1/4/24

Pros: good car

Cons: bad location, high cost, inefficient system

United States of America (USA)
Chrysler Pacifica
11/30/23

Pros: Nothing. The agents were not truthful

Cons: The worst service ever. I had to wait for over 1 hours to get the vehicle.

United States of America (USA)
Toyota Camry
11/28/23

Pros: overall happy

Cons: took a little long getting car

United States of America (USA)
Kia Rio
11/12/23

Pros: The easiness of reserving the car

Cons: Nothing

United States of America (USA)
Kia Rio
10/23/23

Cons: So many fees that were not easily accessible up front, car received stinking of weed, headlights pointed directly at the ground, and the gas tank was filled with something that caused a 40 mile trip to drain 1/4 the tank.

United States of America (USA)
Kia Rio
10/20/23

Pros: I love to rent through Ace , I do it all the time , but this thirds party company is horrible.

Cons: I'm not complaining about Ace, I'm complaining about this thirds party company.

United States of America (USA)
Hyundai Accent
8/10/23

Pros: Nothing

Cons: It was horrible

United States of America (USA)
Dodge Durango
7/13/23

Pros: Nothing

Cons: Poor service constantly asking to leave a good star rating.

Netherlands
Toyota Corolla
8/11/22

Pros: To be fair: not much. The shuttle service is nice but besides that they're shit.

Cons: The desk clerk was rude and difficult, I had to take additional insurance coverage even though I selected without because I would not be allowed to rent without full coverage with Ace (thanks DiscoverCars!), it felt like I was scammed the whole time, the car was a bit shabby and they don't give you a full tank of gas so that you have to fill up with more than was in it, the deposit was high for such a simple car and my credit card did not work at their office.

United States of America (USA)
Nissan Rogue
8/6/22

Cons: Shuttle was meant to arrive in 15 minutes but took 45 minutes. Was charged $600 extra for insurance because international coverage with credit card was not accepted.

United Kingdom
Nissan Altima
8/4/22

Pros: Ace are total scum bags. It’s their company policy to cancel the booking after 2 hours over the pick up time. Avis give you 14 hours.

Cons: Your company has ripped me off and I never even got my car. My flight was delayed and because it was more than two hours and I was in the air so couldn’t call to say we were delayed. We arrived after 10 at night and the hire company was closed. We called at 9 am when it opened and they told me the booking was cancelled and all my money was lost. The were the rudest people I had ever met. I then had to go to Avis and wait 2 hours in a queue and the spend £1100 dollars for the save hire.

Israel
Nissan Versa
7/31/22

Cons: the agents was not nice. the could smile a little more but they did their job. we had a flat tire at the beginnig of the using fo the car and we had to fix it during the trip.

United States of America (USA)
Toyota Corolla
7/26/22

Pros: Not much

Cons: Manipulative. I will never use this agency again. The price online when I booked it was $700. When I arrived, the lady tried to pressure me into paying $1200 from a bunch of extra fees and rental insurance I already had. Absolutely awful customer service. Car was terrible. Border-line clean and drove awful. I was afraid it would break down. Would absolutely never rent from here again and would not let my friends rent from here.

United States of America (USA)
Nissan Altima
7/9/22

Pros: Cheap

Cons: Far from public transportation, and tried hard to upswell unnecessary insurances.

United States of America (USA)
Nissan Versa
7/6/22

Pros: very unprofessional and scammers

Cons: everything especially not given a car if I didnt pay another $800 from booked price

United States of America (USA)
Nissan Versa
6/16/22

Pros: Friendly service

Cons: Huge delay in pickup and confusion about what discovercar deal covers

United States of America (USA)
Nissan Rogue
6/16/22

Pros: Reps were very friendly- did not push their “extra” services

Cons: Key fob had low battery warning every time I started car - always worried when it would totally stop working. I believe that should always be a check before renting to a Customer

United States of America (USA)
Nissan Versa
6/10/22

Pros: The price was affordable

Cons: As mentioned before the car was in bad condition. In addition to barely starting it also seemed to have a shotty transmission which was kind of scary at times. And the poor customer service.

United States of America (USA)
Toyota Corolla
6/7/22

Pros: We were able to take the shuttle to and from the rental car location without waiting.

Cons: It took a long time to pick up the car, and the service was not as professional as I've experienced with other budget rental companies.

United States of America (USA)
Nissan Rogue
5/25/22

Pros: I like that they take photos showing existing scratches and other defects before the car leaves the site.

Cons: My Florida insurance identification card merely states that I have insurance meeting minimum requirements. Agent was insistent that I buy CDW coverage since I didn't have a declaration page to show collision and comprehensive coverage with me.

United States of America (USA)
Nissan Rogue
5/15/22

Pros: My car wasn’t available when I showed up

United States of America (USA)
Toyota Corolla
5/13/22

Pros: Nothing

Cons: Showed up and the didn’t have my car.

United States of America (USA)
Toyota Corolla
5/12/22

Pros: It was cheaper than Hertz or Avis.

Cons: -Inconvenience of off-site rental car service. -Pushy staff. -Lack of shuttle information for drop-off. -Tire pressure gauge went off in car as soon as I left the lot.

United States of America (USA)
Nissan Versa
5/12/22

Cons: The speedometer did not function at all. I was unable to see how fast I was going. I told the agent when I returned the car and asked for an adjustment on the price I paid. He said he would talk to his manager and that I would be contacted. I have heard nothing.

United States of America (USA)
Toyota Corolla
5/12/22

Pros: They were horrible. Will never rent from them again.

Cons: Was not told they did not have any cars for me (despite my reservation) until I was at the curb at the airport. Completely unacceptable.

United States of America (USA)
Toyota Corolla
5/12/22

Cons: It took a long time to get to an agent, then it took a long time to get to the car. I have never rented a car where they walk around an film the car.

United States of America (USA)
Nissan Versa
5/11/22

Pros: Nothing they are liars

Cons: This place should shit down, luckily i had a backup plan. Never again

United States of America (USA)
Nissan Rogue
5/11/22

Pros: Friendly service doing check in and check out

Cons: No dislike

United States of America (USA)
Nissan Versa
4/29/22

Cons: Agent took a long time trying to sell me insurance I didn’t want or need

United States of America (USA)
Nissan Rogue
3/13/22

Pros: price

Cons: calling for the shuttle on pick up was cumbersome

United States of America (USA)
Ford Fiesta
2/10/22

Pros: Decent quality vehicle and a good price. The agent that assisted me in the pickup was very pleasant.

Cons: Excruciating delay and burdensome process picking up the vehicle because info (last 4 digits of credit card used, coverage purchased on vehicle) in DiscoverCars system not available to Ace agent. To add insult to injury, no restroom was available for customer use.

United States of America (USA)
VW Jetta
12/15/21

Pros: Absolutely NOTHING. We will never use them again.

Cons: Everything especially the lack of service, communication, efficiency, and professionalism.

United States of America (USA)
Toyota Corolla
11/13/21

Pros: The agents were professional and the drop-off was easy. I was compensated for the repairs I had to undertake. The cost of the rental was reasonable.

Cons: Picking up the car took over an hour, and there was no customer restroom, which seems absurd when I'm spending over a thousand dollars at the business. The car had burnt out hi-beams, no brake lights, and very old windshield wipers that didn't work.

United States of America (USA)
Toyota Corolla
11/6/21

Pros: They were very polite and accommodating. My flight plans had changed and manager waived the fee for me to return to a different airport. I left happy. Car was good.

Cons: Off-airport location takes a lot more time for pick up and drop off. On return to EWR you have to wait in line with those renting. If it's busy and you have a flight to catch this could be frustrating or worse.

United States of America (USA)
Nissan Altima
11/3/21

Pros: Friendly and quick

United States of America (USA)
Nissan Versa
10/23/21

Pros: NOTHING

Cons: Which criminal organization are you affiliated with?

United States of America (USA)
Nissan Altima
10/4/21

Pros: The employees were nice.

Cons: You have to call for a shuttle, the receipt I received was for a quantity of 44 of something in a foreign currency which feels like some sort of tax fraud and made me think I had been scammed, the wait was crazy long, the shuttle to go back to the airport was on lunch so I had to just stand around waiting for someone to eat, the car had so much damage that I was afraid I’d be charged for some of it, and they made me sign something saying that I agree with THEIR video of the damage before seeing!

United States of America (USA)
Nissan Altima
9/24/21

Pros: Noth9ng

Cons: Nothing

United States of America (USA)
Nissan Versa
9/13/21

Pros: Nothing. I was not able to pickup my car because I had prepaid with my debit card. It does not say anywhere that I would have to use my debit card. They always asking for credit cards which I had.

Cons: No one has contacted me since that morning from Discover Cars about my refund. I kept sending in these customer support emails but never get to the bottom of it.

United States of America (USA)
Nissan Versa
9/9/21

Pros: Everything until i found out they gave me the wrong information and screwed me out of a refund from discover.cars. that ruined the whole experience and i’ll never book with them or discover.cars again.

Cons: i’m owed a refund from discover.cars and they won’t give it to me and ace can’t help me

United States of America (USA)
Ford Fiesta
8/26/21

Pros: It was the cheapest.

Cons: They slammed $25 fee at the end for "road assistance" without explanation.

United States of America (USA)
Dodge Grand Caravan
3/18/21

Cons: I didn't appreciate all the hidden fees

United Kingdom
Nissan Versa
12/25/20

Pros: Shuttel ssrvice

Cons: Fees last minute

Most Popular Car Rental Deals

New York International Airport Kennedy
Economy
Kia Rio or similar
Kia Rio
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Ace Rent a car
$37.77 per day
New York International Airport Kennedy
Compact
Hyundai Accent or similar
Hyundai Accent
  • 5
  • 2
  • 4
  • A/C
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$37.77 per day
New York International Airport Kennedy
Economy
Kia Rio or similar
Kia Rio
  • 5
  • 1
  • 4
  • A/C
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Ace Rent a car
$39.32 per day
New York International Airport Kennedy
Compact
Hyundai Accent or similar
Hyundai Accent
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$39.32 per day
New York International Airport Kennedy
Intermediate
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Ace Rent a car
$41.69 per day
New York International Airport Kennedy
Intermediate
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Ace Rent a car
$43.44 per day
New York International Airport Kennedy
Standard
Volkswagen Jetta or similar
Volkswagen Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$47.56 per day
New York International Airport Kennedy
Standard
Volkswagen Jetta or similar
Volkswagen Jetta
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$49.62 per day
New York International Airport Kennedy
Full-size
Toyota Camry or similar
Toyota Camry
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$53.43 per day
New York International Airport Kennedy
Full-size
Toyota Camry or similar
Toyota Camry
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Ace Rent a car
$55.80 per day
New York International Airport Kennedy
Intermediate SUV
Toyota RAV4 or similar
Toyota RAV4
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ace Rent a car
$57.34 per day
New York International Airport Kennedy
Intermediate SUV
Toyota RAV4 or similar
Toyota RAV4
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ace Rent a car
$59.92 per day
New York International Airport Kennedy
Mini Van
Chrysler Pacifica or similar
Chrysler Pacifica
  • 7
  • 4
  • 4
  • A/C
  • Auto.
Ace Rent a car
$82.30 per day
New York International Airport Kennedy
Mini Van
Chrysler Pacifica or similar
Chrysler Pacifica
  • 7
  • 4
  • 4
  • A/C
  • Auto.
Ace Rent a car
$86.19 per day
New York International Airport Kennedy
Full-size SUV
Dodge Durango or similar
Dodge Durango
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ace Rent a car
$86.71 per day
New York International Airport Kennedy
Full-size SUV
Dodge Durango or similar
Dodge Durango
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Ace Rent a car
$90.82 per day
New York International Airport Kennedy
Full-size Van
Chevrolet Express or similar
Chevrolet Express
  • 12
  • 4
  • 4
  • A/C
  • Auto.
Ace Rent a car
$341.17 per day
New York International Airport Kennedy
Full-size Van
Chevrolet Express or similar
Chevrolet Express
  • 12
  • 4
  • 4
  • A/C
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Ace Rent a car
$358.69 per day
New York International Airport Kennedy
Premium Van
Ford Transit or similar
Ford Transit
  • 15
  • 4
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Ace Rent a car
$419.48 per day
New York International Airport Kennedy
Premium Van
Ford Transit or similar
Ford Transit
  • 15
  • 4
  • 4
  • A/C
  • Auto.
Ace Rent a car
$441.10 per day
The above prices are only approximate and were last updated at 5:11 PM on 12/10/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (deductible: ~€ 1425.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.

Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Insurance
USA - New York residents must use their own Third Party Liability and Collision Damage Waiver insurance policies.
To use insurance through your credit card to cover the vehicle, you must pay with and present that same card.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
Only cards issued in the main driver's name are accepted.

It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.

Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Additional charges will be applied in case the car is crossing state or region borders.
Cross border rentals are allowed only upon previous request.

Crossing country borders is allowed to the following countries: Canada.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.


Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  06:00 - 23:30
Tue:  06:00 - 23:30
Wed:  06:00 - 23:30
Thu:  06:00 - 23:30
Fri:  06:00 - 23:30
Sat:  06:00 - 23:30
Sun:  06:00 - 23:30

Top Suppliers at New York International Airport Kennedy

Alamo
Alamo
Very good 8.6 / 17 reviews
8446481611
BUILDING 308 FEDERAL CIRCLE,
$70 - $140
Working hours
Mon:05:00-23:59
Tue:05:00-23:59
Wed:05:00-23:59
Thu:05:00-23:59
Fri:05:00-23:59
Sat:05:00-23:59
Sun:05:00-23:59
Avis
Very good 8.1 / 42 reviews
+17182445400
305 Federal Cir, Queens, NY 11430, United States
$71 - $142
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
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SIXT
Very good 8 / 13 reviews
+18887498227
312 Federal Cir, 11430-1514
$46 - $76
Working hours
Mon:00:00-01:0006:00-23:59
Tue:00:00-01:0006:00-23:59
Wed:00:00-01:0006:00-23:59
Thu:00:00-01:0006:00-23:59
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Enterprise
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Average 7.8 / 1 review
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69 Federal Cir, Jamaica, NY 11430
$73 - $157
Working hours
Mon:05:00-23:59
Tue:05:00-23:59
Wed:05:00-23:59
Thu:05:00-23:59
Fri:05:00-23:59
Sat:05:00-23:59
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Hertz
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Average 7.7 / 8 reviews
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Working hours
Mon:00:00-02:0006:00-23:59
Tue:00:00-02:0006:00-23:59
Wed:00:00-02:0006:00-23:59
Thu:00:00-02:0006:00-23:59
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Budget
Budget
Average 7.7 / 4 reviews
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305 Federal Circle, Jamaica, NY, 11430
$65 - $318
Working hours
Mon:05:30-01:00
Tue:05:30-01:00
Wed:05:30-01:00
Thu:05:30-01:00
Fri:05:30-01:00
Sat:05:30-01:00
Sun:05:30-01:00
National
National
Average 7.7
+18446481610
308 Federal Cir Bldg 308, Jamaica, NY 11430
$73 - $158
Working hours
Mon:05:00-23:59
Tue:05:00-23:59
Wed:05:00-23:59
Thu:05:00-23:59
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yesaway
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Average 7.6 / 2 reviews
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163-33 Cross Bay Blvd, Howard Beach, NY 11414
$113 - $222
Working hours
Mon:10:00-18:00
Tue:10:00-18:00
Wed:10:00-18:00
Thu:10:00-18:00
Fri:10:00-18:00
Sat:10:00-18:00
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Advantage
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Average 7.5 / 6 reviews
8007775500
Federal Circle, Bldg 312
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
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Dollar
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Working hours
Mon:06:00-22:00
Tue:06:00-22:00
Wed:06:00-22:00
Thu:06:00-22:00
Fri:06:00-22:00
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Thrifty
Thrifty
Below average 6.3 / 30 reviews
+18772830898
312 Federal Cir, Queens, NY 11430, United States
$58 - $144
Working hours
Mon:06:00-22:00
Tue:06:00-22:00
Wed:06:00-22:00
Thu:06:00-22:00
Fri:06:00-22:00
Sat:06:00-22:00
Sun:06:00-22:00
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