Ace Rent a car at Minneapolis Airport

Pros: We try enjoyed the experience and would rent from Ace car rent again.

Pros: Great customer service

Cons: Nothing

Pros: Quick and easy pickup and drop off, car spotlessly clean and in good condition, price seemed reasonable.

Cons: Can’t think of anything I did not like.

Pros: Smooth

Cons: Address was not in the rental car

Pros: A prompt and courteous shuttle to site to/from airport

Pros: Prompt shuttle service.

Cons: Off site.

Pros: Very speedy rental process

Cons: Strong odor of cigarette in the car. Went back to change cars

Pros: Easy and fast. Polite employees.

Cons: Wish the shuttle from the airport could have been more timely.

Pros: Everything in the above comment

Cons: The amount of the security deposit. I'll wait to see how long it takes to get reimbursed on my credit card.

Pros: Car condition

Cons: Fast and efficient

Pros: The shuttle drivers were great. Check in was fast. Car was new. Telephone contact was very helpful on my arrival

Cons: All Good

Pros: Fast and efficient

Cons: All was good

Pros: Shuttles to/from airport were fast and clean; drivers were all friendly

Cons: Very hard to find the Ace rental counter and shuttle pick-up at Terminal 2. Written instructions said to go to Terminal 1, which was incorrect. Took me almost 25 minutes to find the rental counter.

Pros: Fast, friendly

Cons: Offsite at MSP, required shuttle bus

Pros: Best agents I've dealt with in a long time.

Pros: Very straight forward, easy, nice clerk, and not trying to upsell me on everything.

Cons: Honestly I got better prices in the past, so if it would be a bit cheaper, I would have give it a 9/10 on all fronts.

Cons: See above- Ace was great, Discovercars was not

Pros: nice people, nice car

Cons: mileage on car was greater than what was listed (but still very low mileage)

Pros: The staff was very friendly, especially the representative who brought us back to the airport very personable

Cons: My only disappointment was it took us over a 45 minutes to get our vehicle after we got off the airplane because it was only one representative and the line was extremely low Long.

Cons: Not clear where to return car to.

Pros: Have used them before , cars are very good quality.

Cons: Once at pickup center there were only 2 overworked staff members across the 5 terminals at 14 people in line waiting to be helped , 45 minute wait time.

Pros: Easy pickup and dropoff.

Cons: The car smelled like cigarette smoke and I was not comfortable with that.

Cons: I wasn't able to rent my car. And asked for a full refund and was told there was nothing she could do.

Pros: Easy, friendly, efficient

Pros: Good service no games with pricing. Great shuttle service!

Pros: The guy was nice and everything was really fast. The car seat was new and comfortable.

Cons: The lady at the desk for really rude. The car was old, no navigation system and no possibility to add the phone.

Pros: Fast return

Cons: The line at the check-in counter. Normally there is no line, but this time it took over a half hour to check-in.

Pros: My ehole experience was easy and pisitive.

Pros: Friendly, fast and efficient

Cons: Nothing

Pros: Great customer service. Nice car. Ease a pick up and drop off.

Cons: Nothing

Pros: Almost everything

Cons: Maintenance needed light went on. But I didnt not8ce until I drove it about 20 miles. Customer service agent said no problem, maintenence can be done later. I wish maintenance was completed before I got it. But it was a great car

Pros: Friendly staff. No hard sell. Awesome car!

Cons: The extra shuttle ride requires.

Cons: It took a minute to find thr counter at the airport and get a shuttle but it was a busy travel day.

Pros: Easy checkin

Cons: Nothing

Pros: Everyone was friendly and helpful, they didn't try to upsell me- THAT is huge!

Cons: NA

Pros: Friendly staff

Pros: Pick up counter need more help No one wants to stand in line 30-45 minutes to sign you in

Cons: Slow progress and the speed of getting people into the van

Pros: Low cost, friendly staff, good cars

Cons: Hard to find the check-out counter, which was understaffed

Pros: I liked the friendly staff

Cons: The staff were fantastic. I went to the wrong location and they directed me to the right location. Were very kind.

Pros: Friendly agents and drivers. Clean cars.

Pros: Efficiency & friedly

Cons: Finding rental counter at MSP

Pros: People helpful, friendly and quick.

Pros: Friendly , efficient, everything clean.

Cons: NA

Pros: Fast easy friendly.

Cons: Only that it was off premeaia needing shuttle service when all other providers are at airport

Pros: Folks were helpful

Pros: Agents in general have been quite friendly and helpful.

Cons: I'm quite disappointed in the agent who took my car upon return. She didn't ask if I had put gas in the car. That has been normal procedure in the past and has helped remind me to do so. I forgot again but this time the agent said to me "You're all good". Then ACE proceeded to charge me almost $130 to put a half a gallon of gas in the car. I found the agent less than 2 minutes after she told me that, and she said it was too late to take the car to get it gassed up, that I needed to talk to an ag

Pros: The gentleman that drove the shuttle was awesome

Pros: Car needed an oil change and some other sensor was not working so had to deal with the annoying notifications each time I started the car.

Cons: The service was exceptional, no complaints!

Pros: The Rav 4 was spotless and wonderful.

Cons: Truly, everyone and everything was so nice.

Pros: Exceptional

Cons: No issues whatsoever

Pros: Drivers to and from terminals were so nice, helpful and informative. The staff took us to the car. Explained the car. Took before pictures of the car and sent the pictures to my phone. That was so helpful. I like the drop off to the terminal. I will use again

Pros: quick service

Pros: everything was great

Cons: Car's bluetooth was buggy

Pros: Everyone was friendly, fast, and efficient. I couldn’t ask for better.

Cons: Ordering a shuttle from the airport to the offsite campus was a bit weird, because they have a desk that is clearly no longer in use. There might be an easier way to streamline this process.

Pros: Fast n efficient

Cons: Wasn't a fan of the car or features on car.

Pros: I really liked how informative and friendly our shuttle driver was.

Pros: Please note, Brandon, the guy that show us the cars was really a great guy!

Pros: Everyone was friendly and helpful. The price was great.

Cons: When returning the car, you don’t know how long you’re going to have to wait for someone to check you in

Pros: Everyone I dealt with was friendly and professional. The shuttle made pick up and drop off quick and easy. A bonus was that on pick up, my car was warmed up and defrosted when I arrived on a freezing MN day.

Cons: Bait & switch on car. Keeping damage reserve of $300 for “5-21 days” before returning it. Will never use Ace again.

Cons: A quick print out of dash navigation would be helpful. It was very different and hard to navigate.

Pros: So helpful and easy!

Cons: Agents were amazing. Shuttle driver was awesome. Top to bottom 10 out of 10

Pros: The agents were super friendly, and the drop-off was very fast and easy.

Cons: The satellite lot is not ideal, but overall worth the price difference.

Pros: Friendly counter agents and shuttle drivers.

Cons: That it is not collocated at the airport

Pros: They were very organized. Made the rental very easy.

Cons: There was nothing I didn’t like!

Pros: Transportation To/From airport.

Cons: Fast Service receiving rental car.

Pros: Once at the counter it was easy. Speedy shuttles.

Cons: Clearer directions about where to find the Ace counter at the airport. Directions from company didn’t match what the actuality was.

Pros: Excellent

Cons: N/A

Pros: The shuttle driver and shuttle experience

Cons: The surprise charges that cost more than my rental rate. The “requirement” that I get additional insurance when my policy would have covered

Pros: They were great

Pros: Ace personnel were very friendly and helpful,

Cons: I reserved a small SUV and when picking up the car, the agent said, "Does a crossover still work for you?" I said yes. When they brought me out to the vehicle, it was a Prius, which doesn't meet my definition of a small SUV or crossover. I kept the car and it was fine, but that was the one glitch in the experience.

Pros: For the above reasons

Cons: None so far

Pros: Great service!

Pros: Ace was very organized and made the process simple.

Pros: I got charged $122 to clean the interior of a car that was literally spotless via email after I returned it.

Cons: I got charged $122 to clean the interior of a car that was literally spotless via email after I returned it.

Cons: Finding booth in MSP was challenge and took forever to get through as only one agent and problematic customer. Was not told could just take shuttle and process at offsite facility

Pros: Faster than on-site for getting from drop off to terminal!

Pros: Clean car. Very friendly agents.

Cons: Did not realize the car was not on-site at MSP, but shuttle was extremely fast and location is actually more convenient than the terminal.

Pros: Good car.

Cons: Upsell you insurance when you don't need one.

Pros: Everything went smoothly, car in excellent condition

Pros: All agents were really nice

Cons: Finding the desk was difficult

Pros: Fast service and reliable

Cons: Checking the car after dropping off without me

Pros: Cheap price and good shuttle service. No wait time.

Cons: Had to pay up front when Ibooked

Pros: Everything. All the staff were prompt, helpful and friendly

Pros: Yes. Daniel at MSP help provided great help in getting apple car play set up. He should be commended for his customer service attitude.

Cons: Ripped me off on the fuel charge.

Pros: Staff were super nice and helpful, everything that involved the staff went extremely well.

Cons: Pickup desk was hidden, my wife and I (separately) each had trouble finding it. I waited a long time for the pickup van. Dropoff was at the airport parking lot side instead of the gate side so we had to do a difficult elevator=>bridge=> elevator maneuver.

Pros: Affordable. Friendly, helpful employees.

Cons: t was not clear when I paid up front that this meant I could not remove myself as the primary driver. Longer wait at the airport for the shuttle than before.

Cons: Difficult to find the rental counter in the terminal. Need better signs.

Pros: prompt

Cons: nothing

Pros: Clean car Professional service

Cons: Was a bit hard to locate in terminal

Pros: Friendly and fast

Cons: They could not help me after my card was charged twice and I never got a receipt or invoice after returning the car

Pros: The drivers that picked you up at the airport and take you to pick up your car are super amazing...

Cons: that wasn't a thing that we didn't like...

Pros: Text messages with all the info I needed for pickup and drop off!

Pros: Very friendly and professional, great car!

Pros: Less expensive, Easy booking process, very friendly staff, The Chevy Trax we were issued was clean, roomy and suited our needs perfectly.

Cons: The wait for the rental car shuttle was a little longer than typical... ~15-20 mins or so, but not terrible.

Pros: it was confusing and he spoke to me like I was an idiot.

Cons: too expensive, hidden costs.

Pros: very courteous, respectful, quick to answer with useful information

Pros: Exceptional service

Pros: Never got car

Pros: All electronic transactions

Cons: All good

Pros: Spend

Cons: Had to reject first car due to cigarette smoke in vehicle

Pros: Shuttle driver helpful

Cons: Deposit nit needed

Pros: The service rep showed me how to connect my phone to the Bluetooth on the car.

Pros: Friendly staff at Minneapolis airport

Cons: I feel I was misled about filling up the tank, I thought I was getting locked into a decent gas rate in case I brought it back less than full, I didnt realize I was prepaying an entire tank regardless of whether I brought it back full or empty - I don't appreciate this kind of tactic and this is a reason I will never use Ace rent a car again, I feel this was a dishonest thing to do.

Pros: They were very helpful and even looked over the car with me.

Cons: It was hard to find when I returned the car

Pros: Staff were friendly.

Cons: Many fees not disclosed at the time of booking.

Pros: The service person was extremely helpful and was able to upgrade our rental for only $10 a day. Their lot is away from the Airport but they had a shuttle that showed up within 10 minutes. The return shuttle was quick and got us to the airport quickly. One member of our group forgot his phone in the rental car and the shuttle guys quickly took him back to the lot to find it and then got him back to the airport before his flight.

Cons: The only issue is the desk is located around a wall away from all the other rental agencies. They had a small sign up high that took a while to find. I think they need a bigger sign to send you their direction.

Pros: New clean cars. Event the though the rental center was a bit away from the airport, the pcikup and drop srvice was fast and efficient.

Cons: At the Minneapolis airport the Ace Rental Car counter was hard to find and was not manned but the phone call worked.

Pros: Easy to use and friendly drivers and people at car pickup

Cons: Lady handling signing up at airport was not helpful or friendly

Pros: Everything was fine

Cons: The Honda Civic has a lot of road noise. I thought something might be wrong with the car.

Pros: Everything from pick up to drop off was breeze. The team members were very friendly, cordial and professional in explaining the procedure for return the car and shuttle service back to the airport.

Cons: N/A

Pros: All ok except gas cost. See below

Cons: We purchased the fill upon return. But we only use less than 3/4 tank. But was charged for a full Tank. That was not explained to us Probably paid 20$ or so more than what we used. Not right

Pros: ACE is fabulous - very top tier service!

Pros: all staff friendly and efficient

Cons: had to wait over an hour to get a car even though i had a reservation

Pros: The manager who helped me AFTER the car rental was completed, when I saw a bunch of surprise additional costs and duplications. The desk agent was blatantly lying, did not update the printed agreement based on the pricing and information she verbally discussed. Straight up LYING.

Pros: Some one to show you to your car once you got off the shuttle. And Drop off at the terminal.

Cons: Long wait for the shuttle after checking in.

Pros: Friendly driver - very helpful

Cons: Girl at counter - no personality

Pros: Fast, friendly, business like.

Pros: They are very easy to work with.

Pros: I asked for and received a Toyota which is my personal auto. This helps by having a familiar dashboard layout, especially for night-time operation.

Pros: The guy at the desk in the airport was helpful and friendly.

Cons: They gave away my car…and offered me to pay for an upgrade (saying I only paid $18 per day…maybe that’s all you paid them). I declined and told him to keep looking. Then he offered me a sedan…and I told him to try harder. About 30 minutes later, he said his boss pulled one out of storage. Why would I ever use your company again??

Cons: When I picked up the car, they specifically told me to ignore scratches and just look for significant damages only. They said they had just scanned the car and all was okay. I did not notice any major dents or issues but when I returned the car, they claimed there was a scratch that they want to bill my insurance for. They claim it was not there when I rented the car.

Pros: Great shuttle and agent at the desk.

Pros: Customer service

Cons: Nothing!

Pros: ABSOLUTLEY NOTHING.

Cons: THAT I DIDN'T GET A CAR AND PAID FOR A RESERVATION OF NOTHING.

Pros: The people were so nice and helpful. Much better than big name rentals

Cons: Nothing

Pros: Counter agent was VERY helpful

Pros: Prompt, accurate, friendly service

Cons: Nothing

Pros: Helpful staff. Everyone I encountered was very friendly.

Cons: Having to take a shuttle to the lot, but I knew that was the case when I made the reservation. Worth the 5 extra minutes (or less) in exchange for a much better rate.

Pros: Great

Cons: Very helpful

Pros: Really a wonderful seamless experience. Very efficient

Cons: The gentleman that helped me when I got to airport

Pros: Overall easy, nice car.

Cons: Agent who did the initial rental was rude: I questioned a charge and she acted like I was a stupid. I'm not in the car rental business, nor have I ever rented a car and added on an additional driver: when I requested to do so she didn't inform me there was an additional charge, then was rude when I questioned the increased amount. I would've appreciated it if she had TOLD me there was an additional charge for adding another driver - then I could've made an informed decision.

Pros: Shuttle service was quick and friendly both ways. Car was clean and in good working order although tank was not entirely full.

Cons: I overlooked text sent regarding Google Maps providing wrong directions and ended up at the airport instead of off site location. Nearly missed my flight. I would suggest agents verbally telling customers this information during pick up. Pick up desk a little hard to find as it is separated from other car rental companies. Long wait for pick up. Only one agent at desk.

Pros: The shuttle to/from terminal was very clean

Cons: No one at terminal (late arrival). No greeting at rental place. check-in process took way too long. agent was booted out of the system right after entering info. Rather than switching terminals he continued to stay seated and slowly re-enter info. He then pressed the key fob a number of times to flash the car lights and asked if I saw it. Told me to go out and take a look then come back and tell him if anything was wrong. The car smelled like Alpo and the seats were stained.

Pros: My car was so clean.

Cons: No signs for where the Ace counter was at MSP

Pros: I have no issue with Ace Rent a car. DiscoverCars who I rented through is awful. Ace should not partner with them.

Cons: I have no issue with Ace Rent a car. DiscoverCars who I rented through is awful. Ace should not partner with them.

Pros: Efficient, friendly

Pros: Where I picked up the car was good.

Cons: Had to wait 45 min because person in front of me had credit card that was rejected. It never got approved and she left. Agent should have dismissed her after 5 min.

Pros: Nice clean car with all the latest features

Pros: Everything!

Cons: I have ZERO complaints!

Pros: Fast and friendly. Dropped off at terminal.

Cons: Nothing

Pros: My fault for filling up the car as much as I did. The gas is much cheaper there at the rental office.

Pros: they were really good. normally i avoid shuttles if i can but they showed up promptly both to and from the airport so no issues there.

Pros: It was simple and easy.

Cons: Finding the rental desk at MPLS airport was a challenge, but I figured it out.

Pros: nice new car, just not the one I reserved

Cons: repeated reminders to return the car well before end of term

Pros: Easy check in and pick up.

Cons: Lot was not located at the airport. they were able to pro-rate my rental since i turned the vehicle in one day in advanced from my original agreement.

Cons: The only thing that I didn't like was the style of car but it wasn't bad. I picked a Jeep on line and received something totally different ... no worries.

Pros: Shuttle drivers were extremely helpful & loaded & unloaded suitcase for - much appreciated as I’m disabled

Cons: Didn’t enjoy taking shuttle away from airport to get my car on such a COLD WINDY day?!?

Pros: One of the best rental experiences I’ve ever had

Pros: Fast to get the car rental and leave the lot.

Cons: 1. I didn't get a physical receipt or copy of est. cost; 2. There are so much HIDDEN FEE; 3. It COSTED a ARM & LEG to rent for 4 days!!!; 4. CSR looks unsure; 5. We were not greeted when we dropped off the vehicle.; 6. EXTRA FEES were not mentioned prior to renting the vehicle.

Pros: Friendly shuttle drivers and nice clean car

Cons: Agent at the airport booth to check in did not acknowledge me for over 5 minutes while he was on a personal phone call. I was the only person there and was standing at the desk right in front of him.

Pros: Efficient, price advertised was price paid

Cons: Nothing!

Pros: It was a new Subaru.

Pros: Professional

Pros: All the employees were fantastic!

Cons: The signs and directions to the rental counter in Minneapolis needs to be improved.

Pros: They went above and beyond the call of duty to provide a car when my flight was cancelled and Discover Cars said I was out of luck.

Cons: Excellent service. Great car.

Pros: Excellent service from counter to shuttle to pickup,. Best experience ever with a rental agency.

Pros: Quick, efficient

Cons: Nothing

Pros: never rented a car from you, did not realize I had because I never received a confirmation. was double booked and paid twice

Cons: Ace rent a car is fantastic. It's your service that is terrible

Pros: Even have it warmed up and waiting for me!

Pros: It was quick and the car was ready immediately.

Cons: The desk was difficult to find in Terminal 2 at MSP. And on Sundays, there's nobody at the desk and no information or direction on what to do at that point. I wouldn't have known and thought to go outside a random parking garage area and hope an ACE shuttle van shows up at takes me to the office where I would pick up the car. I finally found an airport employee that directed me, but otherewise there was absolutely no indication of where to go or what to do. The desk in Terminal 1 is much easier!

Pros: The rental agent was great & made the rental process easy

Cons: I should have asked more about the auto fuel fill. I filled the car about 50 miles away from drop off & was charges $50 or so. That seems a bit high for a few gallons

Pros: Outstanding people, great car and pricing. Best car rental experience I’ve had in years

Cons: Nothing

Pros: It was quick and easy! I got my expected vehicle in great condition with no hassle. Even though I arrived late at night and there was no representative at the counter, there was a phone that connected me to an agent immediately and I got the car quicker than expected.

Cons: At first, I didn't think I'd like that the car's actual location wasn't at the airport (it's a shuttle ride away), but it turned out to be a good thing--I didn't have to fight airport traffic or deal with confusing parking garages.

Pros: Prompt

Cons: Nothing

Pros: Courteous, friendly, competent professional staff.

Cons: Like everything about Ace.

Cons: I was charged over $50 for 5 gallons of gas after I was quoted $2.69 per gallon for the top. VERY DISAPPOINTED!

Pros: The desk personnel was very efficient.

Cons: No AC on the auto was unacceptable. We could not complete our trip as programmed due to the high temperatures. We called for help, we were told someone will contact us but never happened. We should get money our money back.

Pros: Fast and very professional

Cons: Very professional

Pros: Very informed staff

Cons: I had difficulty finding the counter at the airport.

Pros: Very professional.

Pros: Price and selection of vehicles - got to drive a hybrid for the first time.

Cons: Getting to the car with a load of baggage - walking, tram, shuttle.

Pros: As fast and painless a rental as we've ever experienced. The car (Hundai Elantra) was a clean, recent model with all the bells and whistles including lane-keeping, radar speed control, etc.

Pros: Very friendly, quick, easy

Cons: Had to take a shuttle from airport to car rental place

Pros: People were friendly

Cons: People were too busy

Pros: Easy drop off and efficient drop off back at the airport with very friendly shuttle driver.

Cons: Only one agent to check in and process took way too long. Car was very dirty on the inside and terrible cigarette smoke smell on the inside of the car.

Pros: Less expensive than most other rental companies.

Cons: Wrong car. Got a huge mini fan or pickup truck for 2 people and 1 small suitcase?

Pros: All the employees were polite,friendly and informative overall a fantastic customer service experience

Pros: All the people were so friendly and helpful. Check in agent was great as well as the shuttle drivers! The shuttle was super quick and my car was ready for me as soon as we got to the lot.

Pros: Ease of rental.

Cons: Rental counter a little difficult to use: couldn't locate at first, then had to use a telephone to contact the agent. After that it was OK.

Pros: The shuttle picked us up from the airport and dropped us back when our trip was through. Both drivers were friendly and helpful with our luggage.

Pros: They were friendly and courteous

Cons: Nothing

Pros: Everything was fine besides the hidden fees.

Cons: Hidden fees. You will owe more.

Pros: We prepaid and the car was ready for pickup when we got there.

Cons: We received the shuttle service to the nearby hotel, but I understand that may be terminated, which we would not like.

Pros: It's off site at the MSP airport, but easy to get to and the shuttle service is very prompt. Very quick service picking up and returning the car. Was able to add days to my rental without issue.

Pros: Great customer service and ease of renting.

Pros: Everyone was very helpful and friendly.

Cons: It was hard to find the USB connecion.

Pros: Very efficient and effective

Pros: Fast very friendly clean place

Cons: Everything is amazing I upgraded the car and it was easy and fast

Pros: Fast and friendly.

Pros: everything

Cons: nothing

Pros: Friendly staff and easy drop off. And was offered an upgrade. Thanks

Cons: At MSP Counter, no signs to direct to Ace Counter. Had to ask and other rental booths would not share, finally one said, around the corner. Otherwise great.

Pros: Very friendly and helpful staff

Pros: The front desk gentleman was wonderful. The shuttle driver was lovely.

Cons: The price I agreed to pay online was about $350. I ended up paying almost $600 when I signed at the front desk. I understand that they're a business and there to make money, but I felt taken advantage of and like the online price was a misrepresentation.

Pros: Very professional company and an awesome group of people to work with.

Cons: One complaint. I discovered a bulge on the rear tire after arriving at my destination. I called to see what to do and was given an email address to address the situation. Unfortunately I never recieved an answer of what to do with this bad tire. I stopped at a service station and the tire guy said if it was their tire he wouldn't let me drive off the lot with out it being replaced. Luckily I was able to complete my vacation along with a 41/2 hour return trip to Ace with out the tire exploding.

Pros: Building was clean, staff was friendly, location is at a good spot that isn't too busy, just outside of the airport.

Cons: No complaints.

Pros: Friendly quick practical.

Pros: Fast efficient friendly

Pros: Fast pickup and the drop off at departure door of airport.

Cons: No complaints.

Pros: Shuttle from airport is fast and easy. Rental is not at airport, but close which avoids traffic in airport.

Cons: Were out of vehicle size I reserved. Free upgrade to larger size was provided. Vehicle was new (only 11 miles), but no new car bugs were found.

Pros: Very good service very nice and comfortable

Pros: Every thing efficient & including the price fair.

Pros: Easy

Cons: Damage to car--no instructions for how to open gas tank door.

Pros: Fast and courteous

Pros: Friendly personnel, car was waiting upon arrival and it was a new vehicle. What more could you want?

Cons: Waiting for the shuttle to pick up the car. It seemed that three buses came one after the other then we waited ~20+ minutes for another to come. Seems it would be more efficient to run on a schedule.

Pros: Everyone was so polite and professional!

Pros: Fair price! Had the car warming up for me when I got there!

Cons: Car was a little dirty inside

Pros: They were professional and helpful. No smooth talking or pushy sales pitches. And they charged me what they said they would charge. Other companies simply don't operate like this. They were great!

Pros: Super friendly associates everywhere on the property.

Cons: Was a little disappointed that it was technically off property, (your "on property" desk is unmanned) but the friendly service more than made up for it.

Pros: The shuttle is super clean, it runs very often, we had little to no wait. The car we rented was clean and ran great, plus it was a great value.

Cons: The entire staff (desk clerk, drivers, pick up and return personnel) was very friendly, helpful and professional. I will absolutely use ACE again because of this experience.

Pros: Every person we came in contact with--from the rental desk, to the shuttle drivers, to the president of the company, were incredibly accomodating, and genuinely concerned that we had an excellent experience.

Pros: The staff, wonderful. Had the car warmed up and waiting for me when I got to the pickup location and in MSP, that's a big deal!

Cons: The directions I received to pick up car told me I had to go to Terminal 1- my flight arrived in Terminal 2. It was cold and I had to get on a train, drag my luggage only to find out directions were wrong. There is an Ace counter in both terminals.

Pros: Shuttle drivers very friendly and informative, quick pickup to take you to their car lot. Car in great condition, easy check in/out procedures.

Pros: The car was warmed up and waiting when we arrived from the shuttle.

Pros: Easy.

Cons: I wish pick up and drop off would have been connected to MSP

Pros: friendly and explaining

Cons: food wrappers under the seat

Pros: Quick and easy.

Cons: Snowing more than would like and expected price to a little better on the car/and truck.

Pros: Fast

Cons: Service was good. The car widows were dirty inside and out. We didn’t bring products to clean them.

Pros: Friendly and convenient

Cons: Got a Chevy instead of Toyota

Pros: Great service; efficient and professional.

Cons: They were unwilling and unable to help change my reservation

Pros: The staff is very helpful and great to work with.

Cons: My only complaint is you can't get a hold of anyone over the phone. I tried for 35 minutes to get a hold of someone to extend my rental. I called the number provided (call center) which they indicated that I needed to talk directly to the location when transferred the line would just continue to ring and no one would pick up. When I would call directly, I would get a message that my call could not go through. Problem with the phone line, maybe?

Pros: Busy yet very attentive to our needs. The shuttle driver took me to my hotel after I returned my car -- he did not have to!

Cons: Pick up desk in the airport was not attended. Would have been easier for me -- if I had known no one would be there. The guy on the phone told me a van would be to the airport in 5-6 minutes and they were. So, that's good!

Cons: The only part that was slightly confusing at the airport was that when you’re following the maze from the terminal to the rental car counter, the logos of the rental car companies didn’t always have the ace rental car logo along with the National, Avis, etc. logos. But when you keep following the general signs for rental cars, you’ll find their counter near the rest of them.

Pros: Everyone was friendly, the car was much cheaper than competition but just as good.

Cons: Nothing. It was all good.

Pros: Friendly workers, good prices, clean cars, quick shuttles, easy to find.