Ace Rent a car at Minneapolis Airport

Pros: The manager who helped me AFTER the car rental was completed, when I saw a bunch of surprise additional costs and duplications. The desk agent was blatantly lying, did not update the printed agreement based on the pricing and information she verbally discussed. Straight up LYING.

Pros: Some one to show you to your car once you got off the shuttle. And Drop off at the terminal.

Cons: Long wait for the shuttle after checking in.

Pros: Friendly driver - very helpful

Cons: Girl at counter - no personality

Pros: Fast, friendly, business like.

Pros: They are very easy to work with.

Pros: I asked for and received a Toyota which is my personal auto. This helps by having a familiar dashboard layout, especially for night-time operation.

Pros: The guy at the desk in the airport was helpful and friendly.

Cons: They gave away my car…and offered me to pay for an upgrade (saying I only paid $18 per day…maybe that’s all you paid them). I declined and told him to keep looking. Then he offered me a sedan…and I told him to try harder. About 30 minutes later, he said his boss pulled one out of storage. Why would I ever use your company again??

Cons: When I picked up the car, they specifically told me to ignore scratches and just look for significant damages only. They said they had just scanned the car and all was okay. I did not notice any major dents or issues but when I returned the car, they claimed there was a scratch that they want to bill my insurance for. They claim it was not there when I rented the car.

Pros: Great shuttle and agent at the desk.

Pros: Customer service

Cons: Nothing!

Pros: ABSOLUTLEY NOTHING.

Cons: THAT I DIDN'T GET A CAR AND PAID FOR A RESERVATION OF NOTHING.

Pros: The people were so nice and helpful. Much better than big name rentals

Cons: Nothing

Pros: Counter agent was VERY helpful

Pros: Prompt, accurate, friendly service

Cons: Nothing

Pros: Helpful staff. Everyone I encountered was very friendly.

Cons: Having to take a shuttle to the lot, but I knew that was the case when I made the reservation. Worth the 5 extra minutes (or less) in exchange for a much better rate.

Pros: Great

Cons: Very helpful

Pros: Really a wonderful seamless experience. Very efficient

Cons: The gentleman that helped me when I got to airport

Pros: Overall easy, nice car.

Cons: Agent who did the initial rental was rude: I questioned a charge and she acted like I was a stupid. I'm not in the car rental business, nor have I ever rented a car and added on an additional driver: when I requested to do so she didn't inform me there was an additional charge, then was rude when I questioned the increased amount. I would've appreciated it if she had TOLD me there was an additional charge for adding another driver - then I could've made an informed decision.

Pros: Shuttle service was quick and friendly both ways. Car was clean and in good working order although tank was not entirely full.

Cons: I overlooked text sent regarding Google Maps providing wrong directions and ended up at the airport instead of off site location. Nearly missed my flight. I would suggest agents verbally telling customers this information during pick up. Pick up desk a little hard to find as it is separated from other car rental companies. Long wait for pick up. Only one agent at desk.

Pros: The shuttle to/from terminal was very clean

Cons: No one at terminal (late arrival). No greeting at rental place. check-in process took way too long. agent was booted out of the system right after entering info. Rather than switching terminals he continued to stay seated and slowly re-enter info. He then pressed the key fob a number of times to flash the car lights and asked if I saw it. Told me to go out and take a look then come back and tell him if anything was wrong. The car smelled like Alpo and the seats were stained.

Pros: My car was so clean.

Cons: No signs for where the Ace counter was at MSP

Pros: I have no issue with Ace Rent a car. DiscoverCars who I rented through is awful. Ace should not partner with them.

Cons: I have no issue with Ace Rent a car. DiscoverCars who I rented through is awful. Ace should not partner with them.

Pros: Efficient, friendly

Pros: Where I picked up the car was good.

Cons: Had to wait 45 min because person in front of me had credit card that was rejected. It never got approved and she left. Agent should have dismissed her after 5 min.

Pros: Nice clean car with all the latest features

Pros: Everything!

Cons: I have ZERO complaints!

Pros: Fast and friendly. Dropped off at terminal.

Cons: Nothing

Pros: My fault for filling up the car as much as I did. The gas is much cheaper there at the rental office.

Pros: they were really good. normally i avoid shuttles if i can but they showed up promptly both to and from the airport so no issues there.

Pros: It was simple and easy.

Cons: Finding the rental desk at MPLS airport was a challenge, but I figured it out.

Pros: nice new car, just not the one I reserved

Cons: repeated reminders to return the car well before end of term

Pros: Easy check in and pick up.

Cons: Lot was not located at the airport. they were able to pro-rate my rental since i turned the vehicle in one day in advanced from my original agreement.

Cons: The only thing that I didn't like was the style of car but it wasn't bad. I picked a Jeep on line and received something totally different ... no worries.

Pros: Shuttle drivers were extremely helpful & loaded & unloaded suitcase for - much appreciated as I’m disabled

Cons: Didn’t enjoy taking shuttle away from airport to get my car on such a COLD WINDY day?!?

Pros: One of the best rental experiences I’ve ever had

Pros: Fast to get the car rental and leave the lot.

Cons: 1. I didn't get a physical receipt or copy of est. cost; 2. There are so much HIDDEN FEE; 3. It COSTED a ARM & LEG to rent for 4 days!!!; 4. CSR looks unsure; 5. We were not greeted when we dropped off the vehicle.; 6. EXTRA FEES were not mentioned prior to renting the vehicle.

Pros: Friendly shuttle drivers and nice clean car

Cons: Agent at the airport booth to check in did not acknowledge me for over 5 minutes while he was on a personal phone call. I was the only person there and was standing at the desk right in front of him.

Pros: Efficient, price advertised was price paid

Cons: Nothing!

Pros: It was a new Subaru.

Pros: Professional

Pros: All the employees were fantastic!

Cons: The signs and directions to the rental counter in Minneapolis needs to be improved.

Pros: They went above and beyond the call of duty to provide a car when my flight was cancelled and Discover Cars said I was out of luck.

Cons: Excellent service. Great car.

Pros: Excellent service from counter to shuttle to pickup,. Best experience ever with a rental agency.

Pros: Quick, efficient

Cons: Nothing

Pros: never rented a car from you, did not realize I had because I never received a confirmation. was double booked and paid twice

Cons: Ace rent a car is fantastic. It's your service that is terrible

Pros: Even have it warmed up and waiting for me!

Pros: It was quick and the car was ready immediately.

Cons: The desk was difficult to find in Terminal 2 at MSP. And on Sundays, there's nobody at the desk and no information or direction on what to do at that point. I wouldn't have known and thought to go outside a random parking garage area and hope an ACE shuttle van shows up at takes me to the office where I would pick up the car. I finally found an airport employee that directed me, but otherewise there was absolutely no indication of where to go or what to do. The desk in Terminal 1 is much easier!

Pros: The rental agent was great & made the rental process easy

Cons: I should have asked more about the auto fuel fill. I filled the car about 50 miles away from drop off & was charges $50 or so. That seems a bit high for a few gallons

Pros: Outstanding people, great car and pricing. Best car rental experience I’ve had in years

Cons: Nothing

Pros: It was quick and easy! I got my expected vehicle in great condition with no hassle. Even though I arrived late at night and there was no representative at the counter, there was a phone that connected me to an agent immediately and I got the car quicker than expected.

Cons: At first, I didn't think I'd like that the car's actual location wasn't at the airport (it's a shuttle ride away), but it turned out to be a good thing--I didn't have to fight airport traffic or deal with confusing parking garages.

Pros: Prompt

Cons: Nothing

Pros: Courteous, friendly, competent professional staff.

Cons: Like everything about Ace.

Cons: I was charged over $50 for 5 gallons of gas after I was quoted $2.69 per gallon for the top. VERY DISAPPOINTED!

Pros: The desk personnel was very efficient.

Cons: No AC on the auto was unacceptable. We could not complete our trip as programmed due to the high temperatures. We called for help, we were told someone will contact us but never happened. We should get money our money back.

Pros: Fast and very professional

Cons: Very professional

Pros: Very informed staff

Cons: I had difficulty finding the counter at the airport.

Pros: Very professional.

Pros: Price and selection of vehicles - got to drive a hybrid for the first time.

Cons: Getting to the car with a load of baggage - walking, tram, shuttle.

Pros: As fast and painless a rental as we've ever experienced. The car (Hundai Elantra) was a clean, recent model with all the bells and whistles including lane-keeping, radar speed control, etc.

Pros: Very friendly, quick, easy

Cons: Had to take a shuttle from airport to car rental place

Pros: People were friendly

Cons: People were too busy

Pros: Easy drop off and efficient drop off back at the airport with very friendly shuttle driver.

Cons: Only one agent to check in and process took way too long. Car was very dirty on the inside and terrible cigarette smoke smell on the inside of the car.

Pros: Less expensive than most other rental companies.

Cons: Wrong car. Got a huge mini fan or pickup truck for 2 people and 1 small suitcase?

Pros: All the employees were polite,friendly and informative overall a fantastic customer service experience

Pros: All the people were so friendly and helpful. Check in agent was great as well as the shuttle drivers! The shuttle was super quick and my car was ready for me as soon as we got to the lot.

Pros: Ease of rental.

Cons: Rental counter a little difficult to use: couldn't locate at first, then had to use a telephone to contact the agent. After that it was OK.

Pros: The shuttle picked us up from the airport and dropped us back when our trip was through. Both drivers were friendly and helpful with our luggage.

Pros: They were friendly and courteous

Cons: Nothing

Pros: Everything was fine besides the hidden fees.

Cons: Hidden fees. You will owe more.

Pros: We prepaid and the car was ready for pickup when we got there.

Cons: We received the shuttle service to the nearby hotel, but I understand that may be terminated, which we would not like.

Pros: It's off site at the MSP airport, but easy to get to and the shuttle service is very prompt. Very quick service picking up and returning the car. Was able to add days to my rental without issue.

Pros: Great customer service and ease of renting.

Pros: Everyone was very helpful and friendly.

Cons: It was hard to find the USB connecion.

Pros: Very efficient and effective

Pros: Fast very friendly clean place

Cons: Everything is amazing I upgraded the car and it was easy and fast

Pros: Fast and friendly.

Pros: everything

Cons: nothing

Pros: Friendly staff and easy drop off. And was offered an upgrade. Thanks

Cons: At MSP Counter, no signs to direct to Ace Counter. Had to ask and other rental booths would not share, finally one said, around the corner. Otherwise great.

Pros: Very friendly and helpful staff

Pros: The front desk gentleman was wonderful. The shuttle driver was lovely.

Cons: The price I agreed to pay online was about $350. I ended up paying almost $600 when I signed at the front desk. I understand that they're a business and there to make money, but I felt taken advantage of and like the online price was a misrepresentation.

Pros: Very professional company and an awesome group of people to work with.

Cons: One complaint. I discovered a bulge on the rear tire after arriving at my destination. I called to see what to do and was given an email address to address the situation. Unfortunately I never recieved an answer of what to do with this bad tire. I stopped at a service station and the tire guy said if it was their tire he wouldn't let me drive off the lot with out it being replaced. Luckily I was able to complete my vacation along with a 41/2 hour return trip to Ace with out the tire exploding.

Pros: Building was clean, staff was friendly, location is at a good spot that isn't too busy, just outside of the airport.

Cons: No complaints.

Pros: Friendly quick practical.

Pros: Fast efficient friendly

Pros: Fast pickup and the drop off at departure door of airport.

Cons: No complaints.

Pros: Shuttle from airport is fast and easy. Rental is not at airport, but close which avoids traffic in airport.

Cons: Were out of vehicle size I reserved. Free upgrade to larger size was provided. Vehicle was new (only 11 miles), but no new car bugs were found.

Pros: Very good service very nice and comfortable

Pros: Every thing efficient & including the price fair.

Pros: Easy

Cons: Damage to car--no instructions for how to open gas tank door.

Pros: Fast and courteous

Pros: Friendly personnel, car was waiting upon arrival and it was a new vehicle. What more could you want?

Cons: Waiting for the shuttle to pick up the car. It seemed that three buses came one after the other then we waited ~20+ minutes for another to come. Seems it would be more efficient to run on a schedule.

Pros: Everyone was so polite and professional!

Pros: Fair price! Had the car warming up for me when I got there!

Cons: Car was a little dirty inside

Pros: They were professional and helpful. No smooth talking or pushy sales pitches. And they charged me what they said they would charge. Other companies simply don't operate like this. They were great!

Pros: Super friendly associates everywhere on the property.

Cons: Was a little disappointed that it was technically off property, (your "on property" desk is unmanned) but the friendly service more than made up for it.

Pros: The shuttle is super clean, it runs very often, we had little to no wait. The car we rented was clean and ran great, plus it was a great value.

Cons: The entire staff (desk clerk, drivers, pick up and return personnel) was very friendly, helpful and professional. I will absolutely use ACE again because of this experience.

Pros: Every person we came in contact with--from the rental desk, to the shuttle drivers, to the president of the company, were incredibly accomodating, and genuinely concerned that we had an excellent experience.

Pros: The staff, wonderful. Had the car warmed up and waiting for me when I got to the pickup location and in MSP, that's a big deal!

Cons: The directions I received to pick up car told me I had to go to Terminal 1- my flight arrived in Terminal 2. It was cold and I had to get on a train, drag my luggage only to find out directions were wrong. There is an Ace counter in both terminals.

Pros: Shuttle drivers very friendly and informative, quick pickup to take you to their car lot. Car in great condition, easy check in/out procedures.

Pros: The car was warmed up and waiting when we arrived from the shuttle.

Pros: Easy.

Cons: I wish pick up and drop off would have been connected to MSP

Pros: friendly and explaining

Cons: food wrappers under the seat

Pros: Quick and easy.

Cons: Snowing more than would like and expected price to a little better on the car/and truck.

Pros: Fast

Cons: Service was good. The car widows were dirty inside and out. We didn’t bring products to clean them.

Pros: Friendly and convenient

Cons: Got a Chevy instead of Toyota

Pros: Great service; efficient and professional.

Cons: They were unwilling and unable to help change my reservation

Pros: The staff is very helpful and great to work with.

Cons: My only complaint is you can't get a hold of anyone over the phone. I tried for 35 minutes to get a hold of someone to extend my rental. I called the number provided (call center) which they indicated that I needed to talk directly to the location when transferred the line would just continue to ring and no one would pick up. When I would call directly, I would get a message that my call could not go through. Problem with the phone line, maybe?

Pros: Busy yet very attentive to our needs. The shuttle driver took me to my hotel after I returned my car -- he did not have to!

Cons: Pick up desk in the airport was not attended. Would have been easier for me -- if I had known no one would be there. The guy on the phone told me a van would be to the airport in 5-6 minutes and they were. So, that's good!

Cons: The only part that was slightly confusing at the airport was that when you’re following the maze from the terminal to the rental car counter, the logos of the rental car companies didn’t always have the ace rental car logo along with the National, Avis, etc. logos. But when you keep following the general signs for rental cars, you’ll find their counter near the rest of them.

Pros: Everyone was friendly, the car was much cheaper than competition but just as good.

Cons: Nothing. It was all good.

Pros: Friendly workers, good prices, clean cars, quick shuttles, easy to find.

Pros: Fast, easy to deal with, don't push to sell al the other bells & whistles

Cons: I prefer to know the type of car I get in advance rather than them picking a car for me so I can research the car before using it.

Pros: Professional and friendly

Cons: Nothing

Cons: Car smelled of smoke.

Pros: friendly and helpful

Pros: I arrived at Midnight. The pick up van arrived fairly quickly for the off site rental office. I was provided with a brand new Chev Malibu which was quite comfortable. I did not notice that the fuel was at 7/8 full but it was listed on the rental paper. I returned it full. The agent understood that I had my own insurance and did NOT try to sell me additional insurance. He gets high grades for that. My rental period was during one of Minnesota’s famous winter snow storms. The car handled it great

Cons: I had zero issues with Ace. I would use them again anywhere they are located. Their costs were the lowest and the car and service were excellent.

Pros: The same woman checked me out and in, she was a sweetie.

Cons: On time, good price.

Pros: Worse experience ever and I do not think I could recommend this egence to anyone because is a scam.

Cons: Nothing because I did not even get a car

Pros: Ace rent a car was alright, it’s discover cars that has not given me a full refund as of yet.

Cons: I didn’t like the fact that because I had left my credit card at home I wasn’t able to even pick up the vehicle and the audacity of this company to still not have issued a full refund

Pros: Prompt and professional

Pros: Best price.

Cons: You are taken off site to pickup your car but the cost more than makes up for the 10 minute drive the shuttle takes to get you to the rental office. Shuttle picks up right outside next to the other car rental desks.

Pros: Top flight.

Cons: No complaints

Pros: The check-in was a quick process and the shuttles were frequent enough that I didn't have to wait very long for the next one to arrive. I also accidentally left my cell phone in the shuttle when I got out to go back to the airport. I didn't realize for about 20 minutes. I thought it would be gone forever with no way to find the phone number and call them back. Airport helped and the same driver found it and brought it with him with the next patron he dropped off at the airport-15 minutes later!

Cons: It was slightly difficult locating the ACE rental counter at the MSP airport. There were signs for every other car rental company, but I didn't see anything for ACE. I did finally find them around on the other side from everyone else, all by themselves. Unless I missed signs, I didn't see anything.

Pros: Very friendly, personal service.

Pros: Efficiency, friendliness, helpfulness.

Cons: I have no complaints whatsoever.

Pros: Agents were nice

Cons: Heaters in seats didn’t work. We paid for an upgraded vehicle and couldn’t use those when it was freezing out.

Pros: I wish I could score lower than a zero. The 3rd party that set up e rental, DiscoveryCars, didn’t provide sufficient insurance coverage for Ace. Ace would not let me buy more insurance at their counter. So I had to cancel the rental but still ended up paying for it.

Cons: See above

Cons: Return drop was rushed by shuttle driver. Said to leave keys in vehicle and they would email the final bill in 5-10 minutes. Vehicle sat there for over 2 hour before being checked in. That was after I called 3 times waiting for the bill. Then they were charging an additional two hours on bill. I'm not a happy client needless to say.

Pros: Very individual, personal and personable service.

Cons: Very low visibility location at the airport.

Pros: No waiting for the shuttle either direction.

Cons: Driver tossed my laptop; damaged it.

Pros: He was very friendly and moved the process along quickly. My flight was late and I actually received a nicer car than originally booked

Cons: Better signage at MSP terminal 2 directing you where the phone is for pick-up

Pros: Very friendly staff

Cons: Have to take a shuttle to their rental counter. Not super far but not as convenient as the other agencies.

Pros: The overall experience with renting the car was awesome and the quality of the car for the money was awesome!

Cons: The car had a funky odor on the inside when I picked it up (Curry)?

Pros: Loved the Altima we were given. Also, the fella that helped us initially was good. All went well with the overall process until the end.

Cons: Bc we were w/ friends on the last day of the lease, and ultimately tight on time returning the vehicle, due to navigating confusing roads over to the drop off site, we opted to let Ace fill the tank to full. Big mistake, as apparently car rentals have now decided to price gouge for a few simple gallons of gasoline. When gas is hovering between $3.20-$4.00 a gallon, no company should ever be charging $10 a gallon. So disappointed!!!

Pros: Fast and efficient.

Pros: Very friendly

Cons: Off-site

Cons: The charges facility etc thrown on the bill after renting the car. Those charges should be up front or incorporated into the fee upfront.

Pros: The people were great.

Cons: Finding the desk and waiting in line.

Pros: Great experience except being offered a Jeep initially.

Cons: Please don’t let customers reserve cars you can’t deliver.

Pros: Quick service - price beat everyone by 25%... car was clean and overall I was impressed with ACE.

Pros: New car, easy process from picking up to dropping off. Thought the “off site” lot would be a pain, but it wasn’t at all. Ace will be my first choice when I return to MSP.

Cons: No problems with ACE, but The MSP airport needs to provide better signage and location of ACE agent desk. They have it as an afterthought behind the other rental agencies.

Pros: things went pretty quick

Cons: cost of rental but that seems to be the norm these days. You weren't any higher than anyone else, but it is just a sign of the times. The outside cleanliness of the car could have been better. Looked like it wasn't even washed.

Pros: 1. Shuttle service from airport to car rental was great. 2. Having a person there when picking up the car was also great.

Cons: The car was fine but it did pull back and forth at times and I'm not sure if it was the highway or the steering.

Pros: Friendly and efficient

Cons: I liked everything

Pros: Could not have asked for quicker or more courteous service. Hadn't rented from Ace before but will assuredly do so again!

Pros: My experience was perfect. Ace Rent A Car at the Minneapolis Airport was everything I expect. People were friendly and polite. Transport to the Ace rental facility off-site at the Minneapolis Airport was easy and quick. The car was in like-new condition, clean and fresh. I would definitely recommend Ace and would use then again.

Cons: There was absolutely nothing I did not like about Ace Rent A Car at at the Minneapolis Airport. It is privately owned and the people try hard to please.

Pros: Very easy. Van drivers very helpful.

Cons: A bit of a walk to get to van pick up site.

Pros: Time at desk was minimal. Shuttle was waiting and dropped off with representative waiting to walk (very short walk) us to car.

Cons: Absolutely nothing!

Pros: I had a low tire pressure light that wouldn’t go away after putting air in tire. Then the large pressure indicator came on. Fortunately, I was 10 minutes from the rental centre and Brandon simply said, “Come in and we’ll swap vehicles.” Done!

Cons: I received a $300 on rental. That’s okay. I assumed it would remain as pending on my credit card. Instead, it went through as a charge and reduced my spending limit. (I keep a low spending limit on my credit card.) I called about when it would be reversed and representative said it would take 7-10 days. I totally understand the process. It’s business. But it would have been helpful to have that explained when the car was released to me. But, hey, not complaining…just an observation.

Cons: See above, Terrible service, no help with a cancelation I was told to make the airline pay for the rental that was never picked up or used.

Pros: Friendly and efficient.

Cons: Service was fine. Location of rental site was a bit out of way and was tricky to find when returning car.

Pros: The fact they had a shuttle ready to take us to the car and ready to take us back to the airport

Cons: I had to call for my receipt.

Pros: Super fast. No wait at all. Counter rep was very friendly and walked me right to the car (10 steps).

Pros: Staff was nice, car was great. Easy drop off. Price was high but better than everyone else!

Cons: Check engine light kept coming on. Having to take shuttle off sight, tough to find rental desk. Time picking up care took some time but only because lady before me was picky

Pros: Friendly staff and clean car.

Cons: Rental car pricing has become really high but that's not just Ace; it's pretty much across the board.

Pros: Friendly, easy, fast, no wait times for agent or shuttle.

Pros: Efficient, very friendly staff

Pros: Shuttle drivers and check in staff very friendly and efficient

Cons: Nothing

Pros: The customer service agents were great, explained everything.

Cons: hidden fees and the no money back for cancellation of vehicle.

Pros: Friendly / competent

Cons: nothing

Pros: Easy and friendly!

Cons: Tough to find the desk at first.

Pros: Friendly and quick service

Cons: Distance from Airport

Pros: quick, easy to deal with

Cons: nothing

Pros: It was great being dropped off at the door of the airport. It was very good service all the way around.

Cons: Everything was great except at the desk. I understand everyone has a bad day here and there but the young lady who helped me get my car was very rude and unfriendly. The address on my paperwork was not correct so I called in when returning my car for the correct address and I was lucky enough to get he same young lady who made it clear to me that she wasn't have a bad day she is just rude.

Pros: Fantastic shuttle service and friendly staff at ACE. Good value for rental.

Cons: It was difficult finding the desk at the airport just because it was my first time using their service.

Pros: They perform like their moniker ....Ace!

Cons: Nada

Pros: Everything

Cons: Everything

Pros: friendly, helpful easy

Cons: nothing

Pros: Quick service, helpful employees

Pros: Everyone was very friendly and the process was super easy. Probably the most efficient and pleasant "off site" rental experience I've ever had!

Cons: It was a little odd that there was no one at the desk when I arrived to check in for my booking - but someone picked up the courtesy phone right away and the agent was there within 5 minutes.