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Ace Rent a car at Houston William P. Hobby Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The check in process was quick.
Cons: I was pretty upset at the return process. They returned the car quickly but wouldn’t shuttle me back to my hotel! It was .8 miles away. Would have taken 5-6mins and they were just like. We can’t do that, it’s against policy and that was it! I had to call an uber to take me back. I’m was even checking the car in a day early! Not even a solution or helpful hint, just “no we can’t do that it’s policy”. I houses once you get my money the service ends. 😡
Pros: People were helpful and friendly Nice car for the price
Cons: It all went well
Pros: Not much
Cons: They’re listed cheaper compared to the other companies but they end up being more expensive at the end with all the bs charges they hit you with after the return.
Pros: Nice people that were very helpful during pick up.
Cons: The agency has very specific hours, make sure to look at this prior to booking. Had to wait for the airport shuttle (to the off site location) when we landed due to the agency not being open yet. The car was not in good shape at all. It also looked like the interior had not been cleaned in quite a while. The airbag service light was on the entire trip (from pick up) and the representatives didn't see any issue still allowing the car to be rented -- major safety issue.
Cons: Outside of car dirty. Windows filthy, had to stop and buy window cleaner and paper towels. Inside of car stunk like smoke, and possibly other kinds of smoke. Bought deodorizer but it didn't really help. Car also had 110,000 miles on it.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Canada, USA.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
Renter must provide a proof of own insurance.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Maestro, Cash, Cheques, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Information on the exact fee amount is available by request.
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.