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Ace Rent a car at Houston William P. Hobby Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice people that were very helpful during pick up.
Cons: The agency has very specific hours, make sure to look at this prior to booking. Had to wait for the airport shuttle (to the off site location) when we landed due to the agency not being open yet. The car was not in good shape at all. It also looked like the interior had not been cleaned in quite a while. The airbag service light was on the entire trip (from pick up) and the representatives didn't see any issue still allowing the car to be rented -- major safety issue.
Cons: Outside of car dirty. Windows filthy, had to stop and buy window cleaner and paper towels. Inside of car stunk like smoke, and possibly other kinds of smoke. Bought deodorizer but it didn't really help. Car also had 110,000 miles on it.
Pros: The staff were all absolutely awesome!!
Cons: Nothing about the service from the staff was negative. Only the car condition.
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