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Surprice at Rome Fiumicino Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Great service by staff, upgraded car free of charge to a larger vehicle.
Cons: Abit of confusion on pick up from airport and arrived abit later. Not that clear where to wait.
Pros: Nothing. Very arrogant, aggressive and rude staff. Stay away!
Cons: Nothing! Horrible company. Read the reviews online. 1 star with over 5000 reviews. Sums them up. What Surprice do, is make back any loss of profit from people taking advantage of the low fees brokers like discover cars provided! They have a lot of tricks and scams up their sleeve. Stay away!
Pros: Nothing at all. They were biligerant and rude and unhelpful Land completely disorganised
Cons: Rude Unhelpful Insisted we took the full insurance although I’d done so with you.it was clear we wouldn’t get a car unless we took their insurance. We waited 40 minutes after drop off to get the car checked and they couldn’t get it done and we had to go for our flight. So later they send me an email to say the car was dirty, but my photos don’t reflect so. We’d driven 3000k in three weeks over dusty dirty Italian roads as they’ve had not rain in weeks so of course there would be some dust.
Pros: The car was not serviced Had to add blu to the diesel soon after pick up otherwise the car would just stop
Cons: The car was so dirty but they said we returned it dirty When giving the car back I asked for someone to go through the car with me and they said the guy wasn’t there Very distressing leaving a car that wasn’t signed off. The person at the desk couldn’t even get off the chair to help
Pros: Very efficient, great value
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