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Localiza at Guarulhos Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff was amazing , from customer service and shuttle too. Paulo Lima when I arrived and Antônio Duarte when I left both very kind and attentive.
Cons: Everything
Pros: Clean and well maintained car supplied - Hassle free drop off & Shuttle Bus Service
Cons: Getting to the off-site office. Shuttle Bus Pick-up location was not very clear - bus was delayed in traffic and pick-up office was very busy and noisey which made the pickup slow and diificult as communication was difficult with language barriers - made harder with all the background noise. Drop off at Rio was much smoother.
Pros: Crew was nice.
Cons: Seems like there are hidden charges, or there's some confusion as to how they handle your safety deposit (apparently, it is part of the rental value, but this is not stated anywhere). I was also charged for something not expected, so the effective prices are not what you see on the Discover Cars website, instead being so far up to about 60% higher, as they didn't return my safety deposit. I filed a complaint a few days ago, but had no reply as I'm writing it.
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