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Goldcar at Rome Fiumicino Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Usually good but not this time.
Cons: My wife and i have used Gold Car over 25 times and have always been satisfied. However this time the service given by a female with dyed red hair aged approximately 36 years was very rude. She was being rude to the couple in front of us picking up their rental car because they did not want Roadside Assistance. Then came our turn and we also declined Roadside Assistance as we have cover in England, at this point she slammed the car keys onto the counter, making it clear she was annoyed.Disgrace!
Pros: Tiziana, the agent that helped me was great! Great manners and very professional. I had dove issues with my bank and she was very patient and did everything to help me. A real assett to Goldcar! Wished there were more employees like Tiziana. Many many thanks!
Cons: Tiziana! The lady that dealt with my rental
Pros: When seen to is was fast and efficient
Cons: It took 2 x agents over 30 mins to see 2 x customers - by which time there was a huge queue. They were just chatting. My rental took 7 mins so I know how efficient it should have been
Pros: Nothing…they were awful
Cons: Everything.
Pros: Fastest processing if a rental car we have ever had
Cons: Nothing
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