Keddy at Kota Kinabalu International Airport

Pros: They were super easy to deal with, contacted me by Whatsapp before to plan everything. The girl was friendly and took time to explain all

Cons: The rain wipers were old and not working really well.

Pros: Dropoff was easy.

Cons: The car had faults with the brakes. I was told the manager would call me to resolve but they did not. They tried to make out that the problem with the brakes was not an issue and were not interested in fixing it. There was also faults with the locking system they did not tell me about.

Pros: All four tyres were worn out; especially one in front was totally bald risking customer safety. Noisy brakes when reversing.

Pros: No dmart key, first time to see car key to trun on engine these days. Huge break sound, no window liquid, window brush is horrible, could not see at all when heavy raining. I recommend other car companies with just little bit more moneh.

Pros: The representative was very polite.

Cons: They do not have a booth or desk at the airport.

Pros: Staff are friendly and well and fast respond communicated. whatsapp app was created for well communication.

Cons: nil

Pros: Friendly staff.

Pros: Ease of online reservation.

Cons: Should work closely with car rental company for better integrated insurance coverage. We need to provide rental deposit of RM1000 by car rental company despite had purchase of extra insurance for the rented car.

Pros: Quick and easy. Very easy people to deal with.

Pros: Very helpful. Quick to respond to questions via WhatsApp.

Cons: The location of Keddy / Europcar in Kota Kinabalu is wrong and misleading. They do not have an office at the airport. Instead you just meet their rep outside arrivals. As there isn't an office you just have to hope they show up!

Pros: Tyre thread is a concern. Also tyre not delivered in full air capacity.

Pros: Fast service for pick up and drop off.

Cons: Rep contacted customers prior to touching down.

Pros: No counter inside terminal!! Booking mentioned inside terminal

Cons: Car with smelly... Brake system with sound

Pros: Overall condition of the car is good!

Cons: The brake pad might be thinned. Appreciate if you can check it again. Thanks :D

Pros: Service personnel, Anita was friendly and efficient in her paperwork processing and WhatsApp response.

Cons: Car was very dirty and run down (both interior and exterior) wipers and windscreen really bad …… caused poor visibility when rain. Car full of scratches & dents.

Pros: Agent WhatsApp me

Cons: Petrol not full, returned car earlier no refund and insurance claim

Pros: Responsive communication. Car mileage reasonably low at 15000km.

Cons: No branch office at airport. Baby seat does not have for infant type.

Pros: Timely. Staff waiting for us, instead of us waiting for them.

Cons: Car not cleaned properly. Inside has sand, and dust.

Pros: Quick and efficient delivery of car

Cons: Cleanliness of car can be improved

Pros: I had to wait for almost 20 minutes for the car to arrive. There is no counter inside although they said someone will be waiting. . Except for that, all was good. Credit card deposit will be locked for two weeks, so just be aware of it. If I’m correct, if anything happens, customer has to pay first, only then can claim insurance.

Cons: The terms n conditions could be explained clearly before signing up.

Pros: Timing. From pick up to drop off, timing were on the dot. Friendly staffs and knowlegeable, explains and answers well during QnA,

Cons: Car was a little unclean, found some receipt n papers but no big deal. Car could also used with sanitising spray upon pick up. I had to buy and sanitised myslef after pick up as was not inform if the car had been sanitised prior to pick up.

Pros: Nothing. Keddy has the worst service ever

Cons: T&C changes upon collection

Pros: Straightforward rental. Good car.

Cons: N/A

Pros: I don't even know the service was provided by Keddy, as the services we received throughout the rental period was identified as Europcar.

Pros: Everything is good.

Pros: Free upgrade from persona to honda City since persona is not available. Power of car is reasonable but cleanliness of car is wonderful. Great service by staff, regular rm600 security as min. credit deposit believed could be released without any doubt.

Pros: Maybe can prepare few umbrellas in the car

Pros: Easy to manage booking

Cons: So far the service good but a bit pricy the price should rate down esp the deposit. Even they take only RM600 depo but not everybody can effort. I suggest that the deposit should around RM300.00 then it's ok.

Pros: None

Cons: 1- Gave the agent my flight details a day prior to my departure and she acknowledged. As soon as i arrived i gave her a call, she say "just wait will be 15mins late". 2- Car is extremely filthy.. Ants crawling everywhere! Non to mention i am traveling with my toddler. I needed to clean the car myself at home.

Pros: Nil

Cons: Disorganised

Pros: Process was easy

Cons: Car interior was not clean. Very dusty.

Pros: The staff were really friendly and efficient and overall I was satisfied. They did refund me on the windshield replacement quite promptly.

Cons: The car need to be checked more thoroughly before being rented out to next customer. The windshield wiper on driver's side came off half way while I was using it during heavy rain.

Pros: Speedy response of the staff

Cons: Cleanliness of the car Safety condition of the car (Tyres)

Pros: Punctuality and cleanliness inside the car

Cons: Didnt mention earlier that I need to pay deposit and takes too long to refund

Pros: Online booking

Cons: Ur as agent, to ensure same agreeemnt and car as book.

Pros: Excellent service

Cons: None

Pros: They waited about 20 min despite my flight was delayed and their office was closed

Cons: I waited for 20 min before somebody came to take the car

Pros: Continue from right side, so the europcar's manager refused to changed or replace the front brake's pads event after seeing the brake pads.. photos taken by the mechanic. & the europcar manager also spoken to the tyre shop's mechanic for refusing to replace the brakes pads.

Cons: The Front Brake giving out some noise when you applied the brake 's pedal, while the car is coming down a hill slope (from Kota Kinabalu to Keningau), when i arrived at Keningau, the next day, i requested a tyre shop's mechanic to check the front brake's pads (both front side), the tyre's mechanic took a photo and high lighted that this front brake pads are too thin already, needed to be changed, so i called up europcar, and wahts app him the photo taken by the tyre's shop mechanic. continue..

Pros: the support staff is very helpful

Cons: Should have inform that Nissan Almera couldnot climb the high hill area very well..

Pros: Agents communication was very good. They arrived at the specified time and were very efficient and professional in their job.

Cons: Nothing to report.

Pros: Car condition was new. Very accomodating and not timid on timing or arrangement.

Cons: they don't have a counter in the airport. The instruction was not clear for us to find the agency and they are late around 40 mins

Pros: TOP notch service and helpful

Cons: Nil

Pros: New vehicle for rent

Cons: Changing the car model that has been selected without informing even though car provided has similar specs.

Pros: Cheaper rates. Helpful staffs. Collecting and returning cars are easy.

Cons: Nothing.

Pros: ease of booking

Cons: everything else

Pros: Highly recommended... Very helpful.. very good service n staff.. love it so much 😍😍

Pros: Car is well maintained

Cons: The car rental company did not have an office at the KK Airport and I had to call them to get the car arranged.. the staff is not ready with the documents when I want to return the car, even when I called earlier to state my return timing. Imagine if I'm rushing for flight and I have to wait for the staff to be there to process the car return procedure... hope they can improve the service or at least have an office there

Pros: Their efficiency

Pros: The car and rates were excellent

Cons: No service desk. Difficult to get in touch with agents and had to wait at least 30-40 minutes. Charged extra for pickup time exceeded due to flight delay

Pros: Staff very friedly

Cons: I didn't like the way it didn't say only accept credit card, no cash. I prepare the balance of money in cash, but the staff said only credit card. How about if i didn't bring my C/card? Cancelled order? Why not say or indicate in the email?