Jumbo Car at Pointe a Pitre Airport

Pros: It’s well organised and quite effective

Cons: The cars are really not in a very good condition and the drop-off took too much time, there were cars coming in and only one agent checking them so when you have to catch a flight, it’s a bit stressful

Pros: Quick and easy - no hassle

Cons: Bit of a language barrier in Guadeloupe - but very minor.

Pros: Nice agent

Cons: Car was quite damaged with at least 20 areas scratched

Pros: Très bien

Pros: Amabilité et sourires

Cons: RAS

Pros: speed and good service

Cons: nothing

Pros: Car was clean and worked well. A few minor dents but personally I like that since that usually mean the rental company doesn't go over the car with a microscope on return. The shuttle was very prompt. Check in and out was fast even though our french is limited. The deposit was released very promptly. I would rent from Jumbo again for sure.

Cons: All good

Pros: Quick, especially the shuttle service

Cons: We had 4 cockroachs in our car!

Pros: Everyting was good.

Cons: Nothing special to share.

Pros: Excellent service

Pros: Everything was good and attendant did there best with english.

Pros: Efficient

Cons: The car smelt strongly of baby sick. We had to clean it as the smell was disgusting

Cons: When picking up, a bit more individualized explanation about the controls of the car would be useful. Never managed to stop radio from turming itself on. Took a while to understand that there is a separate button for the air con to actually work, and that red means on. Not immediately obvious.

Pros: Voiture très peu performante

Cons: Personel

Pros: Simple et personnels gentils. N'avons eu aucun problème avec le véhicule. Je recommande

Cons: Avons attendu environ 45 minutes avant d'être ramassé par la van à notre arrivée. En même temps, il y avait beaucoup de gens au même moment qui désirait se rendre à Jumbo Car, ce n'est pas vraiment de leur faute si c'était long.

Pros: staff interaction

Cons: lack of map in car , a bit of a dinosaur with tec so a paper map in car wood have been good

Pros: All the staff was very friendly and helpful, very appreciated.

Cons: Security deposit and cleaning fee completely unacceptable. I paid for full insurance protection so I should not be asked for any of these.

Pros: good shuttle, car was almost new, child seast were cleaned and fresh, which i liked the most, since I never received cleaned car seats before.

Cons: Pick up could be a bit faster, but it was also due to other customers waiting before us.

Pros: Helpful staff a good selection of cars

Cons: Nothing

Pros: Professional, friendly, reliable, flexible

Cons: Closes relatively early (21h)

Cons: Trop d’attente pour la navette.

Pros: Good efficient service. Easy drop off

Cons: Car had more scratches and dents than they accounted for. Had to take pics of all extra dents/scratches

Pros: L'aimabilité de château neuf

Cons: Le prix excessif de la réparation (si réparation il y a lieu !!!!) J'aimerais voir les photos de la réparation !

Pros: Uncomplicated and fast

Cons: Nothing, it was excellent!

Pros: Easy to use and many options for vehicles

Cons: It was great and I will definitely use Discover Cars again.

Pros: Pleasant and efficient.

Cons: Fair and speedy.

Pros: Fast and friendly

Cons: Older, used cars

Pros: Very professional service

Pros: Service rapide et efficace

Cons: Changement de voiture à la dernière minute pour une voiture plus grosse et très peu équipée : pas d'écran tactile, pas fe GPS, pas de musique, pas même de radio

Pros: Speed and efficiency

Pros: very quick - service excellent

Cons: nothing

Pros: Super easy return of the car

Cons: It was too long to receive the car.

Pros: Service was very nice

Cons: One must take many photos of all scratches

Pros: Car broke down on us . But 3.5 hours later a car is delivered to us in St Francois

Cons: It is unclear when arriving at the airport how to get to the pick up area and how shuttle buses work.

Pros: Great service

Pros: Pick up and drop off speed

Cons: Price for cleaning, lack of power but it 's normal with this category

Pros: New car friendly staff

Cons: The fact that you had to take a shuttle bus from the airport was not well marked

Pros: Familiar office. Officer at the pick up, if you get t the lady, she excells her job and is highly professional. gentleman a bit slower and is good to remind of conditions in your booking reference. Else all ok. Technicians at the return helpful, polite and no waiting. Efficient and kind shuttle service.

Cons: It depends on whom you get at the pick up office, if the gentleman, he was a bit slower and is good to remind of conditions in your booking reference.

Pros: They were very courteous and helpful. We even received local Restutant recommendations from the staff.

Pros: Good service

Cons: They were not very aware of discovers price and deals

Pros: Kindness and fast service

Pros: Very good vehicle, super service.

Cons: Nothing.

Pros: La navette nous attendais a l'aéroport, nous avons être conduit rapidement au bureau de location où nous avons rapidement pris possession de notre véhicule

Pros: Quick and easy

Cons: Staff very helpful

Pros: Good abd efficient service!

Cons: Policy about car cleaning was not clear. We had to pay an extra 30 euros because it was not mentioned at the beginning. Otherwise we would have cleaned the car ourselves, it only had a bit of sand. Price was a bit excessive!

Pros: Goeie service,goeie uitleg en top verzekering👍

Cons: Geen idee

Pros: The staff are very friendly and helpful. The car was one of the best rentals I’ve ever had.

Pros: Fast pick up and drop off

Pros: quick, friendly, efficient

Cons: car was pretty poor

Pros: Fantastic, easy, great car, great experience.

Cons: Rien

Pros: As said, very reliable, great car, good tires

Cons: Took quite long to get the car, signs at the airport were confusing

Pros: Efficient and friendly front desk staff who were very willing to sort out the initial problem and very quickly.

Cons: The shuttle to go to the desk that we need to wait at the airport

Pros: Friendly and efficient

Cons: First car broke down after about 400m. However, they quickly got it sorted out and we were off pretty quickly

Pros: I like the proximity to the airport and that a shuttle was available in a timely manner.

Cons: The check in lady was very sweet however there were computer issues (to no fault of her own) so check in took a little longer. Check in however was as described. I also felt the deposit for an automatic car was too high - $800

Pros: Very efficient, very friendly + helpful staff, good quality vehicle, frequent shuttle, quick and easy return

Cons: Nothing

Pros: Good car pool

Cons: Slow office

Pros: I like everything

Cons: Nothing

Pros: as mentioned very helpful; provided all the answers asked of them; efficient pick-up & drop off

Cons: can't think of anything

Pros: Facilité pour remettre l’auto

Cons: Difficulté à les rejoindre si problème Malpropreté intérieure

Pros: A great experience all around.

Pros: Personnel desagrable et qui a refusé de me louer un vehicule

Pros: Simple and low cost

Cons: Nothing

Pros: Friendliness of staff, cleanliness of vehicle and functionality. Quality for good price and super efficient

Cons: nothing

Pros: Clean car

Cons: Not offered a fear deal after having issues with the company

Pros: Kind Staff and with client service in mind.

Cons: Car condition.

Cons: Way too long for pickup.

Pros: Very good service, car was clean and well maintained. Easy return process.

Cons: Some wait for renting since there was a lot of people waiting for the shuttle from airport that had to do multiple runs.

Pros: The representatives at the pick up were really friendly and helpful even with my limited French. This was the most straight forward car rental I have ever done and ironically it was done abroad. The pick up van was quick and the wait for the car was pretty brief. The prices were on par if not a little better than the bigger name rental companies. I would definitely use them again.

Pros: Efficient and friendly staff. No surprises when picking up or dropping off car.

Cons: Unwarranted wait at registration desk , limited staff for volume of clients.

Pros: Quality of the car and helpful nature of the staff

Cons: Hard to figure out how to get the shuttle to come pick us up.

Pros: Not much waiting, we got through pretty fast

Cons: Not to friendly

Pros: Unbureaucratic and friendly

Cons: the issues they had with internet access, which delayed the process of renting the car to me.

Pros: Jumbo cars in PTP, Guadeloupe was AMAZING!!! Our flight landed 3 hours late, which was 3 hours after closing and they agreed to stay open and send a shuttle for us! We are so grateful. The car was reliable. They were efficient and extremely kind.

Cons: n/a

Pros: check out was easy, car clean and new

Cons: pick up van at airport was not organized, long lines to check out

Pros: The exchange of car had been made by the technic fast.

Cons: The price was quite high, but I think that was because of late booking from my side

Pros: Smooth pick up and drop off

Cons: The car worked but was the worst of the cars I’ve rented. Would not recommend that particular vehicle. The pick up/drop off to and from the airport was extremely slow, only 1 vehicle with no help loading bags. The gentleman driving was very nice. With other rental car services like sixt we received water bottles when picking up the car, this would be a very nice feature to add in to your customer experience, after a long flight a bottle of water or even a water machine would have been nice.

Pros: Beautiful new car. Friendly and efficient staff. No pushing for extra charges.

Pros: Jumbo car should have more competitive price for this size of the car. I think it is a bit higher price than similair cars in other rental companies. Based on my discussion and experience of other turists who had even bigger sizes of the cars for less momey. In Canada or in Europe i have been renting this size for 3 times less than Guadelupe. Not sure why other goods and services are comparable but renting car - such a small size - is such an expensive. Uber might compete if prices will be that

Pros: Efficient

Cons: Nothing

Pros: The customer service was superb.

Pros: Very fast, efficient, friendly service. They don’t try to constantly up-sale you like other rental places. You just pay, get the keys and go

Cons: No instructions in email, or signs posted at airport about how to arrive from airport. A van comes quickly to pick you up, but you don’t know until it pulls up and you recognize the name on the van. A simple sign saying “wait here for Jumbo Car shuttle” would help a lot. We were standing there confused with all the other tourists as to whether we should call someone, start walking, or wait

Pros: they allowed late return

Pros: Overall good experience.

Cons: Trying to give me at first a car that was very damaged (broken light, flat tire, smashed fender). Lost time refusing to take it and having to sign new contract.

Pros: All was as expected

Cons: Nothing

Pros: Reasonable rates (compared to other companies).

Cons: No complalnts.

Cons: the windows were dirty inside I had to clean them myself

Pros: The rent structure is well organizated

Cons: Through telephone is was difficult for me to get connected, because I don't speak French

Cons: Long wait to be picked up at airport / same thing to drop it there was no one to pick it back up and had to wait close to 15mns

Pros: Excellent company, effective, efficient, user friendly, helpful and very polite.

Cons: /

Pros: Very quick and cheap

Cons: The rental office is far from airport and have to call them to pick you up (the instructions are mostly in french)

Pros: VOITURE UAGEE AVEC BEAUCOUP DE KILOMETRES

Pros: easy transport from airport to rental car company, nice and clean car

Cons: 12€/day if u want full covered insurance is a little bit to much if u had just spent more than 60€ for reduced deductibles

Cons: Un seul agent au bureau - aux heures de pointe il devrait avoir deux agents pour accelerer la prise en charge des clients

Pros: Friendly and polite lady with a real sense of customer care and attention to details. Makes a great difference

Pros: Fast, efficient friendly service. Service was provided in English in a French speaking country.

Cons: No problems with service but mapping was out of date in the GPS system.

Cons: I reserved on a 3rd party site and ask for a gps. When I arrived, it was not coming with the car. They managed to find a gps.

Pros: I like the fact that it is an electric car but there must be given speditiv addresses to charge it especially in a small island like Guadeloupe and where English is not the official language.

Cons: In Guadelpupe there were no many points of charging the car. We only found one point and you got to have a membership impeded to charge your car. We charged it at home and it took as time and thus made our plans a bit delayed. The car agent weren’t that clear and didn’t tell us exactly where can we charge the car. They said we can do it at supermarkets but we didn’t find any who charge it. They also didn’t speak English so it made it more difficult. My advice is to give specific addresses of cha

Pros: No problems with Bureaucracy

Cons: Car's AC was so stinky I couldn't use it