Jumbo Car at Pointe a Pitre Airport

Cons: The shuttle to go to the desk that we need to wait at the airport

Pros: Friendly and efficient

Cons: First car broke down after about 400m. However, they quickly got it sorted out and we were off pretty quickly

Pros: I like the proximity to the airport and that a shuttle was available in a timely manner.

Cons: The check in lady was very sweet however there were computer issues (to no fault of her own) so check in took a little longer. Check in however was as described. I also felt the deposit for an automatic car was too high - $800

Pros: Very efficient, very friendly + helpful staff, good quality vehicle, frequent shuttle, quick and easy return

Cons: Nothing

Pros: Good car pool

Cons: Slow office

Pros: I like everything

Cons: Nothing

Pros: as mentioned very helpful; provided all the answers asked of them; efficient pick-up & drop off

Cons: can't think of anything

Pros: Facilité pour remettre l’auto

Cons: Difficulté à les rejoindre si problème Malpropreté intérieure

Pros: A great experience all around.

Pros: Personnel desagrable et qui a refusé de me louer un vehicule

Pros: Simple and low cost

Cons: Nothing

Pros: Friendliness of staff, cleanliness of vehicle and functionality. Quality for good price and super efficient

Cons: nothing

Pros: Clean car

Cons: Not offered a fear deal after having issues with the company

Pros: Kind Staff and with client service in mind.

Cons: Car condition.

Cons: Way too long for pickup.

Pros: Very good service, car was clean and well maintained. Easy return process.

Cons: Some wait for renting since there was a lot of people waiting for the shuttle from airport that had to do multiple runs.

Pros: The representatives at the pick up were really friendly and helpful even with my limited French. This was the most straight forward car rental I have ever done and ironically it was done abroad. The pick up van was quick and the wait for the car was pretty brief. The prices were on par if not a little better than the bigger name rental companies. I would definitely use them again.

Pros: Efficient and friendly staff. No surprises when picking up or dropping off car.

Cons: Unwarranted wait at registration desk , limited staff for volume of clients.

Pros: Quality of the car and helpful nature of the staff

Cons: Hard to figure out how to get the shuttle to come pick us up.

Pros: Not much waiting, we got through pretty fast

Cons: Not to friendly

Pros: Unbureaucratic and friendly

Cons: the issues they had with internet access, which delayed the process of renting the car to me.

Pros: Jumbo cars in PTP, Guadeloupe was AMAZING!!! Our flight landed 3 hours late, which was 3 hours after closing and they agreed to stay open and send a shuttle for us! We are so grateful. The car was reliable. They were efficient and extremely kind.

Cons: n/a

Pros: check out was easy, car clean and new

Cons: pick up van at airport was not organized, long lines to check out

Pros: The exchange of car had been made by the technic fast.

Cons: The price was quite high, but I think that was because of late booking from my side

Pros: Smooth pick up and drop off

Cons: The car worked but was the worst of the cars I’ve rented. Would not recommend that particular vehicle. The pick up/drop off to and from the airport was extremely slow, only 1 vehicle with no help loading bags. The gentleman driving was very nice. With other rental car services like sixt we received water bottles when picking up the car, this would be a very nice feature to add in to your customer experience, after a long flight a bottle of water or even a water machine would have been nice.

Pros: Beautiful new car. Friendly and efficient staff. No pushing for extra charges.

Pros: Jumbo car should have more competitive price for this size of the car. I think it is a bit higher price than similair cars in other rental companies. Based on my discussion and experience of other turists who had even bigger sizes of the cars for less momey. In Canada or in Europe i have been renting this size for 3 times less than Guadelupe. Not sure why other goods and services are comparable but renting car - such a small size - is such an expensive. Uber might compete if prices will be that

Pros: Efficient

Cons: Nothing

Pros: The customer service was superb.

Pros: Very fast, efficient, friendly service. They don’t try to constantly up-sale you like other rental places. You just pay, get the keys and go

Cons: No instructions in email, or signs posted at airport about how to arrive from airport. A van comes quickly to pick you up, but you don’t know until it pulls up and you recognize the name on the van. A simple sign saying “wait here for Jumbo Car shuttle” would help a lot. We were standing there confused with all the other tourists as to whether we should call someone, start walking, or wait

Pros: they allowed late return

Pros: Overall good experience.

Cons: Trying to give me at first a car that was very damaged (broken light, flat tire, smashed fender). Lost time refusing to take it and having to sign new contract.

Pros: All was as expected

Cons: Nothing

Pros: Reasonable rates (compared to other companies).

Cons: No complalnts.

Cons: the windows were dirty inside I had to clean them myself

Pros: The rent structure is well organizated

Cons: Through telephone is was difficult for me to get connected, because I don't speak French

Cons: Long wait to be picked up at airport / same thing to drop it there was no one to pick it back up and had to wait close to 15mns

Pros: Excellent company, effective, efficient, user friendly, helpful and very polite.

Cons: /

Pros: Very quick and cheap

Cons: The rental office is far from airport and have to call them to pick you up (the instructions are mostly in french)

Pros: VOITURE UAGEE AVEC BEAUCOUP DE KILOMETRES

Pros: easy transport from airport to rental car company, nice and clean car

Cons: 12€/day if u want full covered insurance is a little bit to much if u had just spent more than 60€ for reduced deductibles

Cons: Un seul agent au bureau - aux heures de pointe il devrait avoir deux agents pour accelerer la prise en charge des clients

Pros: Friendly and polite lady with a real sense of customer care and attention to details. Makes a great difference

Pros: Fast, efficient friendly service. Service was provided in English in a French speaking country.

Cons: No problems with service but mapping was out of date in the GPS system.

Cons: I reserved on a 3rd party site and ask for a gps. When I arrived, it was not coming with the car. They managed to find a gps.

Pros: I like the fact that it is an electric car but there must be given speditiv addresses to charge it especially in a small island like Guadeloupe and where English is not the official language.

Cons: In Guadelpupe there were no many points of charging the car. We only found one point and you got to have a membership impeded to charge your car. We charged it at home and it took as time and thus made our plans a bit delayed. The car agent weren’t that clear and didn’t tell us exactly where can we charge the car. They said we can do it at supermarkets but we didn’t find any who charge it. They also didn’t speak English so it made it more difficult. My advice is to give specific addresses of cha

Pros: No problems with Bureaucracy

Cons: Car's AC was so stinky I couldn't use it