Ilha Verde at Pico Airport

Pros: They were friendly

Cons: Really long wait for picking up the car (not enough people working, & I think they were having system issues), then I was given a car that was pretty old and didn't have working AC or any air, which wasn't great in this heat

Pros: Quick and easy.

Cons: nothing

Cons: Response when we ended up with a flat tire. Replaced same ourselves which was fine but response of giving us pump in case we needed it later was very poor.

Pros: Great friendly customer service!

Cons: The car was not cleaned but we appreciate that they didn’t take a deposit as a result.

Cons: Ac don't works

Cons: I don’t like that my car has smooth tires, they change and give me one even worst dirty and with air condition out of order.

Cons: Car have not been ready on time a have not been clean. Inside and outside.

Pros: easiness to find the provider at the airport

Cons: fuel level not at 100% at pick-up, which made it difficult to refuel correctly at drop-off (but provider was correct about the way of working, so no complaints)

Pros: Prima geregeld.

Cons: De automariseringsgraad kan veel beter. Nog steeds zijn er veel dubbele handelingen zoals het overnemen van reeds ingevoerde naam en adresdata. Waste of time and effort.

Pros: Very rude service, we did not like the service.

Cons: Very rude service, we did not like the service.

Pros: Very rude customer service

Cons: Very rude service and no understanding of changed plans due to flight change our of our control.

Pros: Very efficient service. Car in good condition.

Pros: The car was nice as was the staff.

Cons: The line was long to pick up the car and we went straight to the counter.

Pros: They were very nice and helpful.

Cons: That she said we did not have any insurance on the car and we paid an extra 100 euros when in fact we had booked insurance through discover cars.

Pros: Helpful and friendly staff

Cons: Nothing

Pros: Best service I got compared to 3 other companies and a very nice car.

Pros: One counter employee in Tercira was terrible difficult .. women who every encounter was difficult. All others wonderful..

Cons: We were told transferring rental to local agent but in end may not have been the case. We are unclear where that stands.. With canceled trips, you can’t get a 48 hour window to do a cancellation. And a weather dependent area that is difficult to manage.

Pros: The paperwork was missing yet she found me a car pronto

Cons: No upsell just fulfillment of my pre-ordered car

Pros: Agents were friendly. Car was clean and in good condition. Only problem was that car took diesel fuel which is not available at all gas stations

Pros: Ilha verde is very good I will contact them directly next time

Pros: Easy pickup but car had a lot of damage and I was told to photograph all damage which would have been about 100 photos

Cons: All the pictures I had to take in the rain

Pros: convenient right in the airport, friendly customer service people. Good rates.

Cons: to find the car you have to randomly look in a general area looking at plate numbers. This could be more efficient. front tires were pretty bare, all four tire were low on air at one point or another during our 2 day rental.

Pros: Agent was friendly and informative. Very busy but maintained calm welcoming approach

Cons: Long line up

Pros: The agents were extremely friendly and helpful. The car was in good condition.

Cons: The pick up process was a little slow (system issues).

Pros: Nice car. Easy to drop off car.

Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable. They know when planes are arriving since its a tiny airport and should be prepared.

Pros: The representative was really nice

Cons: The car was worn out. We had to wait in line more than 1 hour, because of too much paperwork.

Cons: waiting time at picking up

Cons: Absolutely horrendous service from start to finish. Extremely rude staff and a car in a terrible condition (including broken sensors and a warning light that "they could turn off for a bit if it bothers the client").

Pros: Short line up to get cae

Cons: They charged me 31.54 euros because the plane was late unlike friends who rented from Atlantis! When I returned the car I found out that they had not given me a copy of the contract when I picked up the car. I wouldn’t rent from them again!

Pros: One rental company for all the islands

Cons: Paper work, could all be digital

Pros: Good car

Cons: Car tire had a slow leak that we had to add air two continually.

Pros: Close pick up and drop off parking

Cons: It took more than hour to pick up the car as it was not cleaned before our arrival as well as baby chair was not available so needed to be brought from another rent office

Pros: Nothing.

Cons: I have rented a MEgane or similar, they gave me a 5 year old car with no breaks, stop lights, etc. After calling them several times they have replaced the car for a Clio (lower segment) but denied any refund. This car was also 4 years old and in very poor conditions. This operator should not have a license to operate.

Pros: Easy handling.

Cons: Rather long waiting time at check-in.

Pros: Friendly and efficient staff

Cons: The car had some issues...

Cons: first car had breaking issues, check engine light was on, and there was a message from the board computer indicating the car needed the technical inspection

Pros: We became fast the keys, The car was clean. We had a problem with the empty battery and a mechanic came after 5 min. and fixed this. All in all a good service.

Pros: The fast pick up and drop off of the car. The simple reservation process The kindness of the car rental agent who spoke to us

Cons: The car was not too clean, there was some dirt on the hinges

Pros: On Pico Island, the staff were very friendly, efficient and very helpful.

Pros: Having reserved the car ahead of time, the process was smooth for picking up the car at the airport in Madalena.

Cons: There was no instruction manual in the car. The tires were extremely worn and it was not noticed for a few days.

Pros: I had to insist on a replacement vehicle as the car I was offered had badly worn tyres

Pros: Very easy process with very nice employees!

Cons: Nothing - everything was great!