Ilha Verde at Pico Airport

Pros: Picked up earlier than scheduled and no problem, staff helpful in getting us the suitable vehicle for a tall person.

Cons: Had no issues.

Pros: Pick up office remained open for our flight delay which was past normal business hours

Cons: Being charged €32 to pick up car post business hours due to flight delay where I could not contact anyone from your office. Rang Discover who also could not contact anybody. Not good enough and then to pay €32 to pay your staff is an absolute joke.

Pros: El coche estava con muchas telaraña en el exterior y muchos pequeños golpes

Pros: Fast and without any try to sell us more.

Pros: Friendly, easy, prompt

Cons: The car ran a little rough.

Pros: Good vehicle.

Cons: When we came to drop off there was no one around from Ilha Verde. But we were able to call the number at the inside desk and get the car delivered.

Pros: Car was clean and in very good condition (practically new). Transitions at airport (pick up and drop off) were smooth.

Cons: Would be much more comfortable if someone inspected the car with us upon return. Car was somewhat appropriate to the category but not enjoyable to drive - not really compact (SUV), heavy with limited power and handling.

Pros: no fuzz

Cons: car was a bit worn at eh outside

Pros: Due to gabrielle it was impossível to go to pico, I asked several times to change dates but no one answered EVER

Cons: The front tyres were very very very at the end of their life, as well as the windshields wiper blades. Definitely need a replacement for safety!

Pros: The agents were kind and helpful.

Cons: I wasn’t shown directly in front of me the hold being removed.

Pros: Helpful staff, easy finding, everything was easy at Pico airport

Cons: Car condition: front tires were almost bold.

Pros: Fast service

Cons: Squeeky breaks. Slow car (Citroen C3)

Pros: Value for money

Cons: Wait for a long time (almost 1,5h ) to pick-up car.

Pros: Friendly agaent

Cons: Long wait for pick up

Pros: Friendly quick

Cons: Nothing

Pros: They were quick.

Cons: They refused to give me paperwork showing deposit return too my account.

Pros: Easy and complication free drop off.

Cons: Takes a long time to pick up the car. This is a popular company in Azores, but besides having a somewhat complex process, most people don't check in online. It took about 7-9 minutes for each person to pick up the car.

Pros: Significant dings and scratches all over the vehicle. Perhaps putting stickers on the vehicle scratches to identify already acknowledged issues would help everyone.

Pros: Great service and fun little car.

Pros: Simplicity of the operation

Cons: Car cleanliness

Pros: Very quick and efficient

Cons: Instead of blocking the security deposit on my card it was charged and then after returning the car they failed to reverse it until I went into another branch on a different island. they refunded it immediately, but it was time consuming and a pain.

Pros: Mentioned in my previous comment

Cons: Our flight was detained from Lisbon and I have no luck reaching any of the numbers provided on the paperwork. This was our first time on pico Island. We didn’t know if the rental desk would still be open when we got there. Very stressful.

Pros: The counter agents were pleasant and helpful. Great fuel efficient vehicle.

Cons: I will be nervous until my 1800 CDN damage deposit is returned.

Pros: Car got me around.

Cons: At was already damaged and not clean, not the standard I expect when renting a car

Pros: Grumpy reception on arrival

Cons: Car was dangerous. Brake pads totally worn out and they would not change car. Also no petrol cap so not only risk of fire but petrol evaporated. We hardly used the car as it was unsafe and the company refused to give us an alternative or a refund

Pros: We asked a STW and received a new SUV with 3k kms, would definitely recommend.

Pros: They were easy with the condition of the car (no wonder, since the car was in mediocre condition)

Cons: I have never paid more for a rental car in my life (I am 50 and I have rented lots of cars). And the car was in bad condition. For example, the wind screen whiper did not work properly and we could only drive max 50 (and it rains relatively often on Pico). The waiting time at the reception due to non working IT-systems (so they say), is ridiculously long and, for example, you have to write your name and address on a paper, as if this is not data they haven’t gotten in the online reservation.

Pros: Easy and fast procedure at the desk (when started).

Cons: We came 25 minutes earliar than agreed, car was on parking and no other people waited but had to wait 25 minutes that procedure for pick-up started. The car has not been cleaned.

Pros: Deposit was not actually charged to credit card right away like some other rental companies. The credit card hold was removed immediately after car return.

Pros: My least favorite rental in my time in the Azores.

Cons: Hello I am writing because I had a difficult time picking up this rental contract number 901040. My flight arrived July 7 and when I made my original plan, I had attempted to pick up at 08:30pm when my flight landed however the website would not allow me stating the Ilha Verde counter is closed. Upon arriving to airport it was clearly open. I inquired about if they may be able to release me a car earlier but they said no. I had to take a cab back and forth for pickup. Gas tank not full.

Pros: Everything went smoothly, good car, low deposit.

Cons: There were no real inspections of the car on pick up or return. The car had not been cleaned before pick up. The passenger side windscreen wiper was in poor condition and didn't clean the windscreen effectively.

Pros: La possibilité de ne verser qu'une seule caution pour plusieurs locations consécutives chez le même loueur

Cons: L'état de la premiere voiture qui présentait un défaut moteur et à nécessité un remplacement

Cons: Took over 1 hr in line to pick up our car

Pros: Fast and easy pick up and drop off.

Cons: We had to pay an after hour fee for pick up even though our flight was delayed and we didn’t have control over that.

Cons: Car had substantial damage when I picked it up. It was also too large for many streets in Pico.

Pros: Very efficent, very friendly, very fast, we didn‘t have to wait long, good car, clean

Cons: Nothing

Pros: The girls in the check in were very nice.

Cons: They didn't take any notice to the van problem and we left the problem until the van stoped.

Cons: long line up not friendly

Pros: Caring staff

Cons: Unclear self-drop off procedure, we were called right before boarding the flight to recover from something we were missing to bring back and that we'd be charged for

Pros: They were friendly

Cons: Really long wait for picking up the car (not enough people working, & I think they were having system issues), then I was given a car that was pretty old and didn't have working AC or any air, which wasn't great in this heat

Pros: Quick and easy.

Cons: nothing

Cons: Response when we ended up with a flat tire. Replaced same ourselves which was fine but response of giving us pump in case we needed it later was very poor.

Pros: Great friendly customer service!

Cons: The car was not cleaned but we appreciate that they didn’t take a deposit as a result.

Cons: Ac don't works

Cons: I don’t like that my car has smooth tires, they change and give me one even worst dirty and with air condition out of order.

Cons: Car have not been ready on time a have not been clean. Inside and outside.

Pros: easiness to find the provider at the airport

Cons: fuel level not at 100% at pick-up, which made it difficult to refuel correctly at drop-off (but provider was correct about the way of working, so no complaints)

Pros: Prima geregeld.

Cons: De automariseringsgraad kan veel beter. Nog steeds zijn er veel dubbele handelingen zoals het overnemen van reeds ingevoerde naam en adresdata. Waste of time and effort.

Pros: Very rude service, we did not like the service.

Cons: Very rude service, we did not like the service.

Pros: Very rude customer service

Cons: Very rude service and no understanding of changed plans due to flight change our of our control.

Pros: Very efficient service. Car in good condition.

Pros: The car was nice as was the staff.

Cons: The line was long to pick up the car and we went straight to the counter.

Pros: They were very nice and helpful.

Cons: That she said we did not have any insurance on the car and we paid an extra 100 euros when in fact we had booked insurance through discover cars.

Pros: Helpful and friendly staff

Cons: Nothing

Pros: Best service I got compared to 3 other companies and a very nice car.

Pros: One counter employee in Tercira was terrible difficult .. women who every encounter was difficult. All others wonderful..

Cons: We were told transferring rental to local agent but in end may not have been the case. We are unclear where that stands.. With canceled trips, you can’t get a 48 hour window to do a cancellation. And a weather dependent area that is difficult to manage.

Pros: The paperwork was missing yet she found me a car pronto

Cons: No upsell just fulfillment of my pre-ordered car

Pros: Agents were friendly. Car was clean and in good condition. Only problem was that car took diesel fuel which is not available at all gas stations

Pros: Ilha verde is very good I will contact them directly next time

Pros: Easy pickup but car had a lot of damage and I was told to photograph all damage which would have been about 100 photos

Cons: All the pictures I had to take in the rain

Pros: convenient right in the airport, friendly customer service people. Good rates.

Cons: to find the car you have to randomly look in a general area looking at plate numbers. This could be more efficient. front tires were pretty bare, all four tire were low on air at one point or another during our 2 day rental.

Pros: Agent was friendly and informative. Very busy but maintained calm welcoming approach

Cons: Long line up

Pros: The agents were extremely friendly and helpful. The car was in good condition.

Cons: The pick up process was a little slow (system issues).

Pros: Nice car. Easy to drop off car.

Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable. They know when planes are arriving since its a tiny airport and should be prepared.

Pros: The representative was really nice

Cons: The car was worn out. We had to wait in line more than 1 hour, because of too much paperwork.

Cons: waiting time at picking up

Cons: Absolutely horrendous service from start to finish. Extremely rude staff and a car in a terrible condition (including broken sensors and a warning light that "they could turn off for a bit if it bothers the client").

Pros: Short line up to get cae

Cons: They charged me 31.54 euros because the plane was late unlike friends who rented from Atlantis! When I returned the car I found out that they had not given me a copy of the contract when I picked up the car. I wouldn’t rent from them again!

Pros: One rental company for all the islands

Cons: Paper work, could all be digital

Pros: Good car

Cons: Car tire had a slow leak that we had to add air two continually.

Pros: Close pick up and drop off parking

Cons: It took more than hour to pick up the car as it was not cleaned before our arrival as well as baby chair was not available so needed to be brought from another rent office

Pros: Nothing.

Cons: I have rented a MEgane or similar, they gave me a 5 year old car with no breaks, stop lights, etc. After calling them several times they have replaced the car for a Clio (lower segment) but denied any refund. This car was also 4 years old and in very poor conditions. This operator should not have a license to operate.

Pros: Easy handling.

Cons: Rather long waiting time at check-in.

Pros: Friendly and efficient staff

Cons: The car had some issues...

Cons: first car had breaking issues, check engine light was on, and there was a message from the board computer indicating the car needed the technical inspection

Pros: We became fast the keys, The car was clean. We had a problem with the empty battery and a mechanic came after 5 min. and fixed this. All in all a good service.

Pros: The fast pick up and drop off of the car. The simple reservation process The kindness of the car rental agent who spoke to us

Cons: The car was not too clean, there was some dirt on the hinges

Pros: On Pico Island, the staff were very friendly, efficient and very helpful.

Pros: Having reserved the car ahead of time, the process was smooth for picking up the car at the airport in Madalena.

Cons: There was no instruction manual in the car. The tires were extremely worn and it was not noticed for a few days.

Pros: I had to insist on a replacement vehicle as the car I was offered had badly worn tyres

Pros: Very easy process with very nice employees!

Cons: Nothing - everything was great!