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Hertz in Windhoek (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Straightforward, quick and efficient
Pros: The price was nice and less than expected for Namibia.
Cons: I didn't the like the very large charge hold to my credit card. It didn't make sense to be so high. I also didn't like the 1000NAD charge for not returning the car clean. Its nickel and diming people. Robbing people for their hard earned money. Why charge people for cleaning a vehicle when its much less than that to get the car cleaned with a local service. You are cheating people. You already have a person who cleans cars on site. He was cleaning a car already when I returned.
Cons: The staff wasn't able to find a good solution for both sides when I was disappointed because of differences in rules during online booking by discovercats.com and picking up car by Herz.
Pros: Good car, excellent assistance (forgot to bring my passport from the hotel and I was taken in a car to pick it up)
Cons: Office was closed at the agreed return date (a Friday, but public Holiday in Namibia). We left the car with the car lot security guard, who signed the damage form (no damages). It took over a week (and we had already returned home) before it became clear the car return was accepted without damages.
Pros: The car was almost new.
Cons: It had no hertz representative on Saturday when I dropped off the car. The car was not so clean when I picked it up, A lot of time was spent on picking up the car.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: voucher, passport or ID, International Driving Permit and a valid credit card in the name of the renter.
The deposit amount consists of 1450 NAD plus the deductible/excess of 16000–32000 NAD, depending on the car group.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
For the Luxury, Premium car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
International one-way rentals are allowed for an additional charge of 6000 NAD. International one-way rentals are only allowed to certain countries: Botswana, South Africa.
crossing country borders is available on previous request at least 48 hours before the pick up date. Crossing country borders is allowed by previous request and for an additional charge of 1600 NAD per rental.
Crossing country borders is allowed to the following countries: Botswana, Lesotho, Mozambique, South Africa, Eswatini.
In order to travel to the following country(ies):Botswana, Lesotho, Mozambique, South Africa, Eswatini, you must provide at least one of the following documents: passport, valid driver license, proof of home address (e.g. Utility bill).
The Luxury car group(s) may not be used for International One Way, crossing country borders rentals.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied. Delivery/collection service is available only within 25 km from the car rental office, by previous request and for an extra charge of 450 NAD. Delivery/Collection service for distances over 26 km is available for 15 NAD per km.
Delivery/collection service outside of business hours is available only within 25 km of the car rental office, by previous request and for an extra charge of 750 NAD.
Pick-up & Drop-off
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