Downtown, Luton, United Kingdom
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Hertz in Luton (Downtown)

Unit 1, Dalroad Industrial Estate, Dallow Rd, Luton LU1 1SP
0044 01 582 803 520
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Key box

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

New Zealand
Vauxhall Astra
October 6, 2022

Pros: Quick, nice staff easy process.

Cons: Located on busy road with access to yard outside office blocked by large number of cars. Car took diesel fuel, which I didn't expect but wasn't a problem.

Vauxhall Astra
July 28, 2022

Pros: Car was ready and the staff very helpful.

Cons: Nothing to report.

Czech Republic
Vauxhall Astra
July 8, 2022

Pros: info about car: basic navigation how to manage: for example: cruise control (type), navigation, ...

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1170.00 - € 1405.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Premium Location fee, Vehicle registration fee, Free modifications, State Tax.
Rate excludes
The following surcharges may apply: Toll pass / E-toll device, Road tax, Vehicle License Fee.
Driver requirements
Minimum rental age is 24 years.
A young driver fee applies to drivers under the age of 26.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Drivers over the age of 75 must present a doctor's certificate of health.
Renters aged under 80 and over 75 must provide a note in the following language(s): English from their protection company showing that there have been no driving accidents for 5 year(s).
For vehicles in groups Luxury, Premium, Fullsize, SUVs, Special a driver license valid for at least 5 years is required.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.

Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. Driver licenses from the following country(ies): China, Japan, South Korea, North Korea will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher. Residents of the following country(ies): Northern Ireland, United Kingdom are required to present the following document(s): valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill), photocard driving license in order to pick up the car.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: Diners, Eurocard, MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.

Pick-up & Drop-off
Mon:  08:30 - 17:30
Tue:  08:30 - 17:30
Wed:  08:30 - 17:30
Thu:  08:30 - 17:30
Fri:  08:30 - 17:30
Sat:  closed
Sun:  closed

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