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Hertz at Charleroi Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The guy at the desk tricked us into buying second insurance although we had Full Coverage from Discover. We told him several times we do not need extra insurance nor did we need the Fuel Option but that also somehow got charged to my card. The Hertz employee mislead and lied to us and tricked us into accepting a total of 200 euro of surcharges.
Cons: Horrible, borderline fraud.
Pros: Worse behavior we could have. Rude employee yelled at us with no reason at all. They made us book a car from an other company all through we had booked already a car from them. Worst experience we have to deal with.
Pros: Staff very busy and kind.
Cons: I call Hertz without any sucsess. No one answer the phone.
Pros: El agente y la localización de la oficina y el parking
Cons: Hertz called me 2 days before my arrival and told me that they are closed at my landing hour. I asked for a solution and they told me to cancel my booking without providing any help. I had to send someone to pick up the car earlier. When my friend arrived, they didn’t had any available cars. He had to wait 2 hours. Then, they charged my another 72 euro so I could drive the car as a second driver.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Only physical driver's licenses are accepted (not digital versions).
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
For rentals at airport or railway locations, customers must present inbound and outbound flight or train tickets in their name matching the rental period.
Prices for extras are shown on the booking page.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
The supplier will hold the vehicle for 1 hour after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.
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