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Funchal Drive rent a Car in Funchal (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff was friendly at pickup. Just be aware that they will scrutinize the car for any possible damage. I ended up getting the extra insurance from them $20E per day so not cheap. I think that is where they make there money as the car rental price was very cheap through Discovery Cars but I don't thinknthe actual car rental company makes much on it so they do push the extra coverage hard. If you don't get it be sure to get very good pictures of car as they try and get you on anything they can
Cons: No confirmation of car returning - no mail, no paper, 7 days after returning of car - deposit (1100 EUR) is still not returned
Pros: Everything about the service was great. the car itself had very little power, but that isn't their fault. They don't build the cars
Cons: Everything about the service was great. the car itself had very little power, but that isn't their fault. They don't build the cars
Pros: Great recommendation for car
Pros: Nothing - all they were interest in was selling their insurance and when we didn’t take it out, they were looking for any reasons to make a claim for damage
Cons: Total rip off. €175 charged for the most minor of scratches to the lower rear plastic bumper that is on “wear & tear”. Only reason this was done was because we didn’t take out their own insurance. Never use this company again, Apauling customer service.. see photo of damaged bumper below. We now have to try and claim the €175 back from the insurance we took out.
Pros: Went out of their way to pick us up and drop us off
Cons: Car was probably underpowered for steep roads but that was our mistake in selection
Pros: Bon accueil
Pros: Friendly and helpful staff. My fault for hiring an under powered car. It was not suitable for Maderia hills.
Cons: Nothing. They returned me to my hotel upon returning car
Pros: Amazing staff, very nicely explained, showed and supported at the pick-up and drop-off.
Pros: Some consultants were very friendly and eager to help
Cons: Some consultants were rude, the car was not in good technical condition (we had problems with brake pads, the brakes did not work well) and we had to change a car the next day, therefore the plans for the day had to be changed. Some consultants were rude.
Pros: Service was good
Cons: Location is a little bit too far from town center
Pros: easy process, efficient, helpful team.
Cons: when I was booking the car, I checked specifically if debit card was accepted. When I arrived - it turned out that I can pay with debit card only if I take full insurance. It has to be more explicit at the point of booking. The team was very helpful and understanding and we found an amicable solution, but it does create additional stress for the customers.
Pros: Luis was friendly enough as was the man to whom I returned it. Car not as specified and in serious need of a service.
Cons: Wrong car, poorly maintained, needed a service.
Pros: Help offered by the car rental agents
Pros: The price was reasonable
Cons: The service
Pros: Easy drop off
Cons: Had to pay more for the booked car, because on site the car was economy, but on the spot they said it's a higher class.
Pros: Agent was realy helpful and offerr us best deal debending of situacion
Pros: Very friendly personnel that even offered to drive us to our accommodation after returning the car. Moreover, they can easily be contacted via Whatsapp with a quick response time. Picking up and dropping off the car was easy and quick, the car and documentation were ready.
Cons: They don't take prepaid visa cards to pay the deposit, meaning that it is obligated to take a quite expensive premium insurance (afterwards we were quite happy with the premium insurance though given the difficult roads).
Cons: No alternatives for the credit card. I had a credit card number with my name, a card with the name of my wife, a debit card to pay the rental fee... but the only alternative they gave me was to pay a daily insurance of more than 50% the price of the rental!
Pros: Very friendly staff
Pros: The best from Louie
Cons: Forced me to buy insurance because I didn’t have a credit card. Wouldn’t accept deposit on a debit card. Absolute scam, ended up being more expensive than if I had booked with a proper agency.
Pros: Fast and efficient
Cons: CDW was more expensive compared to booked fee, at return they promissed to bring us back downtown but they did not, the car was different then the booked one and had not enough horsepower for the hills in Madeira but the worst was they accussed us incorrectly from damage to the car that we did not do! We had the full CDW and they said we did nog need to pay for it, but they should not have said we did damage, that was not the case!