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Easirent at Jacksonville Airport JAX
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to find
Cons: Insurance scam
Cons: First car was dirty, key fob buttons didn't work, and two tires were low in air. Had to go back in for another vehicle, which they kept saying you are getting an upgrade. Second vehicle again dirty and only had less than half a tank of gas. They don't give you cars with a full tank?
Pros: Car went dead on me so we couldn’t drive anywhere…
Pros: Car stop on me 3/4 and I called office they told me someone would call back….no1 ever did….
Cons: I fixed it myself and turned a day early…
Pros: Sales rep was pleasant
Cons: Drop off was wuibk
Pros: I waited about 30 mins to get to the desk to be told I would only receive 150 miles on three day rental versus unlimited
Cons: Waiting 1-1/2 hours to get a car
Pros: easy return
Cons: took a long time to check in . no fluid in windshield washer receptacle. had to hand clean windshield for 4 days.
Pros: the price
Cons: a pretty rude gentleman working there (apparently he's the manager). it was very slow picking up and dropping off the car.
Cons: They didn’t have my car when I arrived at the lot and refused to lower the price even though they didn’t have my level car and made me take a lower suv. Had me over a barrel and screwed me.
Pros: Friendly and professional.
Cons: There wasn't one thing I can say that I didn't like!
Pros: Nothing! Very poor customer service!
Cons: I had issues renting my car, they had non availability and told me to wait 5 hours for one to show up (not guaranteed) and because I did wait (and never received a car) I called and told them the issue and because I called after my checkin time, I wasn’t able to be refunded. VERY POOR CUSTOMER SERVICE!!
Pros: Dirt cheap, but you get what you pay for.
Cons: Unprofessional front desk at pick up. Not a single employee present for 15+ minutes, did not wait to verify my insurance - just blindly pushed it through. I like to double/triple check everything, so this made me very uncomfortable. Dirty car with just over half a tank of gas. The 150 mile/day limit is unreasonable for someone from out of town wanting to explore the area. Insurance through the office costs significantly more than the rental itself.
Pros: Best value
Cons: No one at desk at arrival. Tried calling but No one answered. No one had left a sign describing time of return.
Cons: Checked in online but still spent close to an hour to get our car.
Pros: The car
Cons: The manager was rude. He left while working with a customer & left his employee by herself with a room full of clients. I had to wait an hour to be helped.
Cons: NEVER AGAIN am I going to rent from Easirent! rental agent is a Lier! A young lady who rented the car to us told us that we need to purchase highway toll package to avoid exorbitant fees. THERE WERE NO TOLLS! We did not need it nor we did not use it! When I dropped off the car at the end of the rental, I was told that I will be charged $250 for interior car cleaning because I had a SERVICE DOG ride in he car! This is preposterous and ILLEGAL according to ADA Americans with Disability Act laws!
Cons: Service representative doesn’t look approachable. Wrong charge, he repeat the whole transaction. No customer service skills
Pros: It was a cheap alternative.
Cons: The car seats were stained and smelled like smoke.
Pros: Everything went smoothly and easily
Cons: Not real clear on where to return car, all parking spaces were full except for handicapped. Had to locate someone cleaning a car to see where to park rental return
Pros: Car was ok.
Cons: Fraud, deception, stranding us in 24 degree weather with out a ride to the airport from your lot.
Pros: good. drop off was easy.
Cons: I brought by toll pass from NY that can be used for all tolls in Florida. The agent kept trying to sell me toll coverage at about $12 a day through fear tactics i.e., $25 service charge per toll that they would have to process.
Cons: They didn't have a car, the customer service by Frankie was awful. He almost crashed when he took us to Enterprise after not being able to provide a car. He couldn't keep his mouth shut, he couldn't stop complaining about almost crashing, when he was responsible as well. When drove by Fox Rental he said to never rent from there because they have old cars... "Dude they have cars" you realize you are not even able to provide me a car that I have already paid for? All this with my family in the car
Pros: nothing - bait and switch operation
Cons: hospitality is minus zero at the counter
Pros: Didn’t like anything about the service. They went out of their way to be an inconvenience
Pros: didn't upcharge for a bigger vehicle better price than most
Cons: I rented a economy car with unlimited mileage but got a big truck with 100 miles a day gas hog
Pros: Nothing! Shady characters! Scammers. Said they could not use the insurance I paid for through Discover cars! Discover cars needs to reimburse me for the purchase of insurance! Will never purchase through you or Easirent again.
Cons: They are con-artists. I am a business professional and I am not exaggerating!
Cons: EVERYTHING!! Car wasn't available and they did nothing to help out. Other companies would have found a car for you to rent, not this one, only gave me excuses on why they didn't have a car. Waste of time and very frustrating experience. Doesn't matter how much you save, you get what you pay for here!!
Pros: I don’t recommend
Cons: I don’t recomment
Pros: I didn’t get a vehicle and was still charged. Now I am fighting for my refund which I may or may not get.
Cons: Didn’t get a vehicle and I was charged by discovercars.com
Pros: Nice staff
Pros: Nothing Good to say and thanked
Cons: Unlimited mileage?
Pros: Everything went well. Agent was helpful, check in fast.
Cons: First time we have ever had to show insurance card to rent. Needs to be more clear when making online reservations.
Cons: Read above and don't charge me.
Cons: They charged me for the entire week even when I returned the car after 3 days. They changed the rental term to limited mileage when I had rented an unlimited mileage car, and the car had low tired. I had to almost immediately put air in the car tires.
Pros: Every thing was bad , what a joke company!
Cons: Had the worst experience with EASIRENT car rental, definitely won’t ever rent from them again. Broke down cars with a bunch of problems and piss poor customer service. The Jacksonville location is the absolute worst I feel sorry for whoever rents from there they are very unprofessional. Orlando location wasn’t that great either. I rented cars for work and pleasure often and never had this bad of an experience. All in all easirent sucks!
Pros: I am owed a refund of the $21.28 your company charged my credit card. It took an hour to find the location to pick up the car and when we arrived they had NO CAR? They wouldn't answer the phone nor would your company. I intend to file a dispute with my credit card company and the Better Business Bureau.
Pros: Nothing. This company is garbage.
Cons: When we arrived to pick up the car, we were greeted with a fee of $12/day just to be able to take the car out if florida and into georgia. Nowhere in the paperwork or rental agreement did it say you could t take the car out of florida without paying a fee. Since i couldnt book another rental car in short time, i will be contesting the amount of the fee charged to Chase/Visa. The rental agent was rude and basically knew he had us over a barrel. The whole operation seemed very shady.
Pros: Nothing to really like! The rep was rude & I was given a car with no gas! A $500 deposit/hold on my credit card was excessive & undocumented. The computer system was down & all I received for paperwork was a little handwritten slip of paper.
Cons: Rather rude representative at desk. The “small print” conditions of the rental agreement were ridiculous! If I was visiting Jax & didn’t live here, I might not have the documentation they require, like the declarations page of my auto insurance.
Cons: I was not told beforehand that I needed to know my auto insurance policy number in order to complete the rental.
Cons: They were rude, unprofessional and didn't advise the proper or correct information. All the way up to corporate, they are horrible.
Cons: Guidance from agent to buy Sunpass for my route was wrong. I felt it was done to increase your revenue, not for my benefit.
Cons: customer service is a pain and the front desk is a complete disaster
Cons: the rental time was counted from an initial reservation time and not from an actual time the car was made available by agent.
Pros: Tried to sell me insurance that I didn’t need. Had to dispute with credit card company. DO NOT SEND ANYONE HERE.
Cons: Tried to sell me insurance that I didn’t need. Had to dispute with credit card company. DO NOT SEND ANYONE HERE.
Cons: Misleading about where the service desk was. It was advertised as being located at JAX but it was not.
Pros: It was awful
Cons: Overall terrible experience. The car had expired tags from three months ago.
Pros: Good price
Cons: Employees did not put customers first - distracted and slow. Did not give good information on what was needed from the customer and were not very helpful or considerate in figuring things out.
Pros: The ease of transaction with my third reservation due to the employee more than the company I believe
Cons: Lack of customer service or willingness to accommodate the issue at hand..I believe I was overcharged purposely during my first transaction. However a new employee made my experience much more efficient and pleasurable on my 3rd experience
Pros: It was fast
Cons: See above
Pros: Nothing in particular
Cons: The overall place was terrible. From the customers coming in acting the way they did to the condition of the vehicles. The employees were all fairly rude and disrespectful, but I can’t blame them from the way the customers were acting too. The cars are crap. Mine died on me three times, I took it back after the first time and they said they didn’t have anything to replace it with, and then proceeded to try to exchange it with a car with a SHATTERED drivers side window. terrible place in Jax.
Pros: Person that was there was polite, despite the many people in line and people yelling and complaining. There were about 15 people in a 10x10 space. That is not healthy, and is probably illegal in Jacksonville at this time due to social distancing rules put in place by the city.
Cons: You represent the poorly maintained fleet at Easirent, my car pulled seriously to the left and vibrated, tag was expired, another customer there was returning hers because the tires were bald, and there were not enough cars to cover bookings, I did not receive the class of car I ordered and was told the charges would remain the same and there was nothing I could do about it. Also there are not enough employees to service customers, only one was present at pickup and dropoff, with lot of people.
Cons: Rude employees. Talking in the cell phone while conducting business. Did not have time to do a walk around to inspect the car with me prior to leaving.
Cons: Easirent told me they saw my reservation that I made through Kayak a month ago, but they did not have any cars. Did not receive a rental. Had to spend 2x at next rental place.
Pros: Attendant was very friendly. Returning the car was easy and fairly quick.
Cons: Poor attendant was cleaning and manning the desk and going as fast as was possible. That is not a one-person job and creates a bottleneck. He was very friendly even though he was being worked in a way that he couldn’t possibly keep up.
Cons: Rude crooks that took my money.
Pros: I don’t know anything about easirent because I never rented the car, although I paid for it
Cons: Nothing. Completely unreliable.
Cons: Did not like anything. Took me over 1.5 hour to get the rental vehicle. Very slow, very inefficient and this was the last time I rent from this company.
Pros: From booking online, to drop off, it was so easy. The agents and drivers were all super friendly and efficient
Pros: Easy to use, pick up and drop off.
Cons: There really isn’t anything I disliked.
Pros: Not much
Cons: Car reeked of smoke.
Pros: They did not indicate that locals will be charged differently. They did not clean out the car I received. By the way, they define a local as anyone from Alabama, Georgia or Florida. Isn't that discrimination???? Easirent appears inexpensive on the surface, but they are loaded with extra charges and conditions.
Cons: I also tried calling to reach someone at the rental office 3 times during regular business hours. There was no answer. I was also placed on eternal hold when I called customer service. I can confidently say that I will NEVER use this company again
Cons: Requirement to present personal insurance. Didn’t know about it. Wasn’t disclosed well. Delayed pickup.
Pros: Everything was excellent!!
Cons: Nothing bad
Pros: Fast. No extras.
Cons: Car was old and not all too clean but I choose the cheapest car.
Pros: The service agents were fine my problem was with the car.
Cons: The car was horrible! You should not be renting cars in this condition.
Pros: The car smelled like smoke. The time spent at pick up was very long. Lots of “fine print” and extra fees.
Pros: Fast, to the point, no surprise charges, good value.
Cons: The deposit required was rather large, like $500.
Cons: There has always only been a verbal confirmation required for insurance at easirent and every other car rental service. The representative said this was a new rule due to new ownership but this should’ve been communicated to everyone before purchase or even by email notification after purchase. I will never use easirent again and will make sure to warn everyone else.
Cons: When there's a line full of people, get more than one person to check people in! The garage was so dark you couldn't inspect the vehicle on pick up!