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Centauro at Madrid Chamartin Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly, didn't try to sell extra things, very fast
Pros: The person who assisted me was very kind and face me all needed informations
Cons: Nothing
Pros: Drop off speed.
Cons: Maria, at front desk during pick up lacked customer skills. Arrived one hour early for pick un and she denied service until the very same time scheduled for pick up. As customer, I do understand operations, but I do not approve of rude behaviour towards customers.
Pros: Friendly staff
Cons: Reservation was in a different location, not the airport which was my intent.
Cons: Very ordinary, felt very rushed. Said discover insurance was too complicated, should take out their insurance. Felt pressured to do this. English was not so good, so hard to understand. Paid we thought 264 euro as security but only 109 euro refund. Not sure why. Car cost 920 euro where discover card said it would cost 656 euro approx. Feel we were tricked into paying extra. Nearly 300 euro more than we expected. Would love you to explain this to us.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 75.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In addition to documents mentioned previously, the customer will need the following: a round-trip flight or train ticket covering the rental dates.
Only physical driver's licenses are accepted (not digital versions).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
A maximum of 2 hours is available for service outside of business hours. The supplier will hold the vehicle for 12 hours after your scheduled pick-up time as long as it is within their normal business hours. After this time, your booking may be canceled without refund.