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Arnold Clark at Edinburgh Sighthill
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly, upgraded car, explained things well, easy
Cons: Nothing
Pros: We picked the car up slightly out of the city centre but it was easy to get to via public transport. When we picked up the car, they didn't have the car type that we wanted and provided us with a free upgrade. He also asked if it's our first time with such a car and provided more instructions which was very helpful. The car was clean and provided with full tank without any problems. Drop off was also fast and easy.
Pros: Friendly customer service Value for money
Cons: If you buy the car rental via a 3rd party and take out additional insurance to remove excess it is not clear that you are buying a 3rd party product and therefore still need to fund any costs and claim them back. The interior of the vehicle was not very clean and the vehicle clutch seemed slightly worn. I was surprised that a vehicle with low profile tyres was being used in the winter with very bad weather.
Pros: Efficient and friendly
Cons: Need just a little more information about sat navigator.
Pros: Over all very good though the car wasn’t ready when we went to pick it up. This was disappointing
Cons: The customer service representative on the telephone was an absolute gonk
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals more than 3 days mileage is unlimited.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 4 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, bank statement or utility bill, ID with photo in order to pick up the car.
The following document(s): bank statement or utility bill must not be older than 3 months. UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Deductible/excess will be charged per damage.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 4 additional drivers.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
Pick-up & Drop-off
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