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Alamo in Zurich (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: SCAMMERS. Agent refused to do the checkin of the car when I was present and said it would be done later. Alamo now reporting new damage that was already on the vehicle and already on the checkout report. Went back in person with photos showing damage already on car but agent said they couldn’t do anything and everything needs to be done by email. No customer helpline available.
Pros: Nothing to like
Cons: Customer service is horrible. On line customer service was poorly designed and no human available to answer questions.
Pros: Быстро и без проблем!!!
Pros: it was quick
Cons: it seems that the amount remaining to pay never mach what I book, this said, is always more. I'm waiting for answer from alamo to understand as aparently they charged me a fee for cleaning the car, I mean the car was clean but obviously they always need to do it as well so don't know which cleaning they are chargining me, if, is cleaning, because havent receive any information about this charge. I was meant to pay 172pounds remaining but ended pay almost 293chf.
Pros: The car provided is a good car. However I felt that Alamo overcharged me for just a small scratch on the car. They charged me 1615.50 francs for that scratch which I think is very unreasonable and now I have to make a full coverage claim in order to recoup the money back.
Cons: I felt that they were just looking for any damage at all no matter how minor so that they can make a full damage excess claim and I felt that this was quite unethical behavior. The rental agent was scanning the car for so long until he found a small scratch. Then after that scratch he completed the assessment straightaway in no time. I would rent a car again for my trip but definitely not from Alamo in Switzerland again.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, photocard driving license, bank statement or utility bill.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle. Deductible/excess will be charged per damage.
The following payment methods are accepted: American Express, MasterCard credit card, VISA credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
Credit card must be valid during rental period for at least 180 days.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders to EU countries is free of charge.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Additional charges will be applied.
Delivery/Collection service is available only by previous request.
During winter season (from 01.11 until 01.04) Winter tires are included in price.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Pick-up & Drop-off
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