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Ace Rent a car in San Diego (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: When there was a mixup at rental desk ( I had provided him with booking #, not confirmation #), I called Discovercars and they quickly affirmed my y reservation! Great service all around after that!
Cons: Nothing, good experience!
Pros: Worked through issue in a very friendly manner
Cons: Let the customer know upfront that they will be dropped off at the rental car center or it is an extra fee
Cons: I was given a pickup location and went there and was told the car was at another location. I no longer had a ride (uber) to go to another location. So I didn't get the car I reserved for the price I was promised. Paid $150 more...bait and switch. Not happy.
Pros: Car was a piece of shit. Paid for suv got Nissan kick which was very small. Still waiting on my deposit back too
Cons: They don’t mention if you book online you have to wait 24 hours before you get your car.
Pros: Ace Rent A Car is a disgrace!
Cons: Will never use this service again!
Cons: Bait & switch tactic
Cons: When I arrived at 8am, they were leaving to go pick up other cars. They did not open until 8:15, at which point they said they had no car for me because I had not arrived the prior day (flight was delayed 2 hours, they closed at 6 which is about 10 minutes after I landed). I have doubts about this, since they would have only had 2 hours before closing to have rented our the car held for me. Still, they made no effort to find me a car, tell me when a car might be available, or direct me elsewhere
Pros: I paid for my reservation in full 8 weeks in advance. When I got to San Diego airport I was told there were no cars available.
Cons: The pick up was awful. I won’t rent through them again
Cons: The rental company did not have a car ready for me, after making me wait 20 minutes to tell me, despite having a confirmation. I have since emailed DiscoverCars for my refund and I have not heard back.
Pros: I cancelled my reservation but was still charged for this rental car and not refunded.
Cons: Do not rent with this company, they canceled my reservation but never refunded my money.
Pros: I need a refund from you now !! I never got to use the service !! That is stealing!
Cons: I did not get the service !
Cons: Horrible customer service as they cancelled my reservation. The primary driver's plane was late arriving, after Ace car rental closed. I tried to become the primary driver since I had made the reservation and paid the deposit. Ace staff (of one) was rude would not accommodate the situation in any form. Bad
Pros: Absolutely nothing.
Cons: Took an hour to pick us up at airport, shady sales rep telling us we needed to pay more and wouldnt give us the car until we did., Said it was DIscover cars fault and wouldnt let us leave until we paid more money.