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Ace Rent a car at Charles M. Schulz–Sonoma County Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly staff, easy pickup and drop off in terminal.
Cons: Car was older model with 135K+ miles and lots of minor exterior body damage. It had no backup camera, infotainment screen, or Apple CarPlay connectivity, and lacked power going up steep hills. One time it stalled on a dangerous curved incline, and took a few minutes to restart. Very scary moment with fear of being rear ended. That said, it performed well for remainder of trip, but I panicked each time I was forced to go slowly up hills.
Pros: They didn’t try to upscale me
Cons: Being given a older car then I drive at home.
Pros: Pickup and dropoff at STS was easy.
Cons: The car was in bad shape. It was only somewhat clean, pretty dinged up, and extremely old. The windows were so darkly tinted that a police officer pulled me over on 101 and was about to give me a ticket until I told him it was a rental car. I didn’t feel safe putting my kids in the car, so they drove with their grandparents, while I drove in the rental.
Pros: Nothing. Desk agent was rude and dishonest.
Cons: Nothing. Desk agent was rude and dishonest.
Pros: Agent was helpful once he showed up.
Cons: No final accounting was received.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
This insurance must be valid in the following country(ies): USA.
USA - California residents must use their own Third Party Liability and Collision Damage Waiver insurance policies.
Please note that liability is not covered by credit cards.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.