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Ace Rent a car at Albuquerque Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff was nice and quick
Cons: I wish the rental agent at pick up would have let me know that there wasnt a gas station on the same exit from the freeway as the rental car return lot. Had to turn around to go out to get gas. Would have been nice if he would have mentioned that as it added 15/20 mins to the return process. I had to go back to the freeway, go back to the previous exit and get gas. Then back track to the rental return lot.
Pros: They even told us a wonderful place to have lunch! Quick and easy transaction with the car, too.
Cons: Everything was fine
Pros: Staff was very friendly and efficiant
Cons: Shuttle times back to airport upon returning vehicle.
Pros: It was relatively quick and easy.
Cons: The final billing process was riddled with errors.
Pros: I think we got a good deal at pickup. The agent was very friendly and told us the late return fees would be waived.
Cons: Apparently the things that were promised at pickup were not communicated to the agent that added extra charges after we dropped off the car. We had to catch a late night flight, which is why we requested the late drop off.
Cons: Car was not ready even through we were 30 minutes early. They gave us a different car but it was not clean on the inside from prior renters.
Cons: No wiper fluid so had to stop to buy a gallon. No receipt given, so did not know total cost. Wanted to check if anything had changed or been added since this was first time using your car service
Cons: I booked a full size car and was given a compact car without mentioning that it's a downgrade. As a result the ride was uncomfortable and the car was not spacious enough for my needs. Very bad an unprofessional! I will never use ACE rental or recommend anyone ACE rental.
Pros: Short line and great customer service at pick-up
Cons: I never received a copy of my invoice post drop-off, that is a problem.
Pros: only value was price
Cons: you expect basic features of a car to work, especially those that apply to the environment (e.g. wipers in a known snow/rain area), that was not the case, also the workers, while nice, were sub-par in performance, I was told an "estimate" of time clearly out of fear of committing, but being that I committed money I should have been provided a better answer, and again I was told I would be provided a refund, that has yet to happen
Pros: Fast and friendly personnel throughout
Pros: The car was clean
Cons: Price gouging. I spoke with Ace but they didn’t care
Pros: It was great. Thank you to the people in Albuquerque.
Pros: Gave me free upgrade due to weather factors
Cons: Competent friendly and efficient
Pros: No one was in line when I picked it up so it was quick.
Cons: No one was there at drop off. Someone came as I was walking up and took the keys. They said they would send me a final receipt by end of day. I didn’t get it until the next day and it was incorrect. Could only get call center reps and no one there to fix error. Still waiting to what back from them.
Pros: Broken part in the front end. Required a second trip to agency to exchange the car for another car.
Pros: Very friendly agents, helpful. Would use them again!
Pros: The car was clean, and just what I needed. I could not complain about the price or, the ease, which I was able to rent the car.
Cons: At the Albuquerque office, I was a little confused at first, because the ace rent car sign said to go to the right. The ace rental office was actually all the way to the left.
Pros: It was affordable— or would have been if I wasn’t double charged.
Pros: I ended up getting in early for pick up and the car I reserved was not available, so I ended up upgrading to a larger vehicle upon suggestion of the rep.
Pros: Great rental agency. No issues at all.
Pros: People were polite.
Cons: Car was provided to me while still wet. You can't see surface blemishes and scrapes when its like this. I saw a few minor cosmetic things only later after I had already driven off the lot and car dried off. Was worried I was going to get charged for those.
Pros: Clean car, able to switch from undesirable suv
Cons: Did not have what we wanted, tried to upswell instead of allowing even switch, downgraded to lesser suv and had to wait 20 minutes also
Pros: They took a pkg from my car and lied about it.
Cons: Not fun.
Cons: The car broke down
Pros: no service
Cons: no cars were available
Pros: Quick and Easy.
Cons: Dirty damaged car, extremely challenging to reach customer service during rental period
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of liability insurance. In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
Renter must provide a proof of own insurance.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following States: USA - Arizona, USA - Colorado, USA - Oklahoma, USA - Texas, USA - Utah.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Spouses will not be charged the additional driver surcharge.
Pick-up & Drop-off