Where can I find the pick-up instructions?

Navigating a new airport or city can sometimes feel a bit tricky, but we're right here to help get you on the road smoothly! You can easily find your exact pick-up instructions listed directly on your confirmation voucher.

Step-by-Step Guide:

1 Find Your Voucher 
Just take a quick look for your confirmation email from DiscoverCars.com (it never hurts to check the spam folder just in case!), or simply log in to the "My Booking" section on our website or app to download your voucher instantly.

2 Check the Top Section 
Open up the PDF voucher and keep an eye out for the section labelled "Pick-up Instructions" or "Location."

3 Follow the Steps 
These details will gently guide you on exactly how to find your car based on your pick-up type:

• If "In Terminal" or "Shuttle Bus": It's helpful to read through the specific details, like which terminal exit to use or exactly where the shuttle stops. Keeping an eye out for the supplier's branded signage is a great way to spot them!
• If "Meet & Greet": There's no need to search for a physical office or desk! Instead, just look for a friendly staff member waiting for you in the arrivals hall holding a sign with your name or the rental company's logo.

4 Call for Real-Time Help 
If you arrive at the location and can't quite spot the desk, shuttle, or representative, giving the supplier a quick call using the phone number on your voucher is a wonderful way to get some real-time guidance!

💡Did you know?

If you ever feel a little lost, the address seems confusing, and the supplier isn't answering, you can always reach out to our support team! We'll gladly step in and help cross-reference your location using Google Maps to get you exactly where you need to be.