How can I submit a Gap Protection claim?

Claims are handled by the insurer, Sincera. If you have incurred an expense that you believe is covered by Gap Protection, submit your claim through the Sincera Insurance claims portal.

Use the email address associated with your booking and the policy number shown on your insurance voucher.

You must submit your claim and provide the required documentation within 90 days after the insured event. Prepare the following documents:

• A copy of the rental agreement signed when you collected the vehicle. If you do not have it, contact the rental company to get a copy.
• The rental company's vehicle condition reports from both pick-up and return.
• The rental company's invoice showing the damage charges and/or related expenses, such as taxi or towing costs.
• Proof of payment, such as a receipt or bank statement.
• Your bank account details for the compensation payment.
• A detailed description of the incident, including photographs or videos if available.
• A written police report, if applicable.
• Any other relevant documents or additional information requested by the claims officer.

All documents should be uploaded in a readable quality. 

Incorrect or incomplete bank details may delay payment. If the payment is returned due to incorrect bank details, the insurer will deduct a bank fee from your compensation.

The insurer will review your claim and may request additional information or documents via email before making a decision.