How can I add, cancel, or extend Gap Protection?

Add

You must be at least 18 years old and hold a current, valid driver’s license to purchase Gap Protection.

If Gap Protection is available for your chosen rental, you can select it from the protection options during the booking process. Review the coverage, limits and exclusions before completing your booking.

You can only add Gap Protection while completing your initial reservation. Once your booking is finalised, this policy cannot be added later.

Cancel

You can cancel Gap Protection through the My Booking page by opening Manage Booking and selecting Cancel Protection.

The refund depends on when you cancel:

• By 23:59 local time on the day before pick-up: You receive a full refund to your original payment method.
• From 00:00 local time on the scheduled pick-up day until your pick-up time: You can still remove Gap Protection, but the refund is issued as a non-refundable Booking Credit.
• After the rental period has started: Gap Protection becomes non-refundable.

Extending your rental

Gap Protection does not extend automatically if you extend your car rental.

If you extend your rental with the rental company, contact our Support Team at that time and explain that you need to extend your Gap Protection policy. You’ll be asked to provide the updated rental dates and booking or policy details.

Your insurance covers you only for the dates specified in your policy. Make sure the extension has been confirmed before relying on coverage before or after your originally scheduled rental dates.

Gap Protection applies only in countries or regions where driving is permitted under your rental agreement.