Do the name on my booking, driver license, and credit card need to match?

Yes. The Main Driver’s name on your Booking Voucher, driver's license, and credit card must match. The Main Driver is the person named on the rental agreement who collects the vehicle and provides the credit card for the security deposit.

For a smooth pick-up, before your trip, check the following three documents:

• Booking Voucher: The Main Driver’s full legal name as shown on your passport.
• Driver’s License: The name shown on a valid physical driver’s license.
• Credit Card: The Main Driver’s full name must be physically printed on the card. 

All those documents should have the same full legal name. Differences, such as a previous surname following a marriage or initials instead of a full name, may affect the car pick-up - the car rental supplier may refuse to release the vehicle. In that case, booking may be treated as a No-Show under the applicable rental terms.

What if my name has changed?

If you recently changed your name, for example, after marriage, check that your booking, driver’s license, and credit card have the same name before pick-up.

Just showing a marriage certificate or legal name change document may not be sufficient for the car rental supplier to accept a mismatch and release a vehicle.

If your driver’s license and credit card show the same name but your Booking Voucher shows a different one, log in to Manage Booking, go to the Driver section, and select Add or change drivers → Change driver details. Update the name and save your changes.

Important: Booking modifications can be made up to 48 hours before the scheduled pick-up time.