What should I do if there are any damages, my vehicle breaks down or I have an accident?

If you experience a breakdown or an accident, making sure everyone is safe is always the top priority. If there's any danger, please call local emergency services right away. Once you're safe, you can follow these simple steps to manage your rental and your protection claim.

Step-by-Step Guide:

1Prioritize Safety:Move to a safe location, turn on your hazard lights, and make sure all passengers are safely away from traffic. If anyone is injured, please call local emergency services (like 112 in the EU or 911 in the US) right away.

2Call for Assistance:Reach out to the rental desk's roadside assistance using the number on your rental agreement or key fob. Since they manage the vehicle, they'll need to authorize any repairs, towing, or replacement cars.

3Document the Incident:Take clear photos or videos of the damage and the surrounding scene, and exchange details with anyone else involved.

4Important:Take a quick look at your rental agreement to see if the local team asks for a police report. They usually need one if another person was involved or if the car was stolen.

5Manage Payments:The rental company usually charges repair or towing costs directly to your credit card or deducts them from your security deposit. Because RentalCover is a reimbursement policy, you'll just pay the supplier first, and then RentalCover steps in to refund you!

What Customers Often Expect vs. What Actually Happens with RentalCover:

Expectation: "If I have a breakdown, I should call RentalCover to send a tow truck or a mechanic to help me."

Reality: RentalCover acts as your financial protection partner rather than a roadside service provider. For physical help like a tow truck, just call the local rental supplier directly. Once everything is settled, RentalCover will gladly reimburse you for those costs!

Expectation: "RentalCover only covers basic damage to the car's bodywork, just like the standard waiver from the rental company."

Reality: Your protection actually goes well beyond basic waivers! It includes reimbursement for helpful extras that are usually skipped, like "loss of use" fees, supplier administration fees, and towing charges.

💡 Did You Know?

Activating your account first makes filing a claim a breeze! Just check your inbox for an email with a reference number ending in -INS to easily get your profile set up and ready to go.

What to do next:

Once you're safe, the immediate situation is resolved, and you have your final invoice from the local supplier, simply log in to your account at RentalCover.com/claim to submit your documents for reimbursement. We're here for you if you need anything else!