What should I do if my rental car breaks down?
If your rental car breaks down, your safety is always the top priority!
Once you and your passengers are secure, reaching out to the rental supplier's roadside assistance is the best next step to get a repair or a replacement vehicle sorted out.
Step-by-Step Guide:
If possible, safely move the vehicle out of traffic, turn on your hazard lights, and make sure everyone is in a secure spot.
You can usually find the dedicated breakdown number on your physical rental agreement, in the glovebox, on the keychain, or on a windscreen sticker. Give them a quick call to get help on the way!
It's always best to let the supplier's team handle any repairs.
Trying to fix the car yourself (even minor tweaks) or hiring an outside mechanic without checking with the supplier first goes against standard rental guidelines. This unfortunately means your insurance might not be able to cover you.
Ask the supplier about getting a replacement vehicle or find out their timeline for completing the repairs so you can plan your next steps.
Be sure to keep any receipts for extra out-of-pocket costs you might have (like taxis or emergency hotel stays) and make a quick note of the time you lost due to the breakdown.
⭐ The Silver Lining
The great news is that if you purchased Full Coverage with us and the supplier happens to charge you for these roadside costs, we can help reimburse you after your trip!
"DiscoverCars.com will send a tow truck right away."
Since we are the booking platform, the local rental supplier provides the actual roadside assistance and fleet support. Reaching out to them directly is the absolute fastest way to get local help sent your way!
"I shouldn't have to pay anything for a mechanical breakdown."
While the supplier typically covers costs for mechanical issues that aren't your fault, they might initially use your security deposit to cover the immediate towing or roadside assistance fees.
What To Do Next:
Give the number on your rental contract a call as soon as you're safe.
If you have any trouble reaching them, just contact our support team!
We’ll gladly step in and try to connect with their main office for you. After your trip, we’ll be right here to assist you further.
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