I made a duplicate booking by mistake; can I get a refund for one?
Absolutely! If a duplicate booking was created by accident, we can quickly cancel the extra reservation and issue a full refund.
Step-by-Step Guide:
Locate the booking reference numbers for both reservations. They look like DC012345678.
Review the details of both bookings and choose which one you’d like to keep and which one should be cancelled.
Reach out to our customer support team with both booking numbers and let us know it was an accidental duplicate. We’ll take care of the rest!
"I made two bookings by mistake, but I can just show up at the desk and tell them I only need one of the cars."
Rental suppliers typically do not allow two active bookings under the exact same main driver’s name for the exact same rental period. It is absolutely crucial to cancel the duplicate before you travel so your main reservation isn't flagged as fraudulent or a no-show!
💡 Did You Know?
If a double booking happens due to a genuine mistake—like a website glitch or submitting the payment form twice—we treat it as a special exception! Cancellation fees are typically waived for a genuine duplicate, even if it falls within the standard 48-hour non-refundable window.
What To Do Next:
Send us a quick message with both booking references, and we’ll cancel the duplicate, refund your payment, and ensure your remaining booking is perfectly ready for your trip!
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