How can I add, remove, or extend Sincera coverage?
You can easily add or remove your Sincera Full Coverage right from the "Manage Booking" page on our website before your rental begins.
If you’re already enjoying your trip and want to extend your coverage, just reach out to our customer support team to unlock a special perk!
Step-by-Step Guide:
- To Add Coverage:
Log in to the "Manage Booking" page anytime before your scheduled pick-up. Just select "Full Coverage," complete the payment, and we’ll instantly email you an updated voucher. To Remove Coverage:
You can cancel your Sincera Coverage before your rental starts. The type of refund depends on when you cancel:
By 23:59 local time on the day before your scheduled pick-up: You’ll receive a refund to your original payment method. To cancel, go to your “Manage Booking” page and select "Cancel Protection".
From 00:00 local time on your scheduled pick-up day until your pick-up time: You can still remove your Sincera Coverage through the “Manage Booking” page, but the refund will be issued as a non-refundable Booking Credit.Once the rental period has started, Sincera Coverage becomes non-refundable. If you were pressured to purchase additional insurance at the rental desk, please contact our support team within 24 hours of your pick-up date so we can review your situation and provide appropriate assistance.
- To Remove Coverage:
Once your rental period officially starts, your coverage is actively protecting you for the duration of your trip, which means we are no longer able to process a refund for it. - To Extend Coverage:
If you extend your rental dates directly with the local supplier at the desk, your protection doesn't automatically update in our system. Just reach out to DiscoverCars.com support to let us know. The best part? For Sincera policies specifically, we’ll gladly extend your protection to cover those new dates at absolutely no extra cost!
"Since I extended my car rental with the supplier at the desk, my Sincera coverage automatically extended too."
Your Sincera policy connects directly to the dates on your DiscoverCars.com booking. If you extend your trip with the local desk, just let us know so we can update your protection for those extra days. Keeping us in the loop ensures you stay fully covered!
"I can cancel my Sincera coverage halfway through my trip for a partial refund if I haven't had an accident."
Because your coverage is actively protecting you from the moment your rental begins, we aren't able to offer a partial refund once your trip is underway.
💡 Did You Know?
While standard coverage policies usually ask you to log in and pay for extra days, a special setup with Sincera allows us to validate your Sincera extensions completely for free! We just need to send you a quick written confirmation from our support team to get it activated.
What To Do Next:
Head over to the "Manage Booking" page to easily add or remove coverage before your trip starts.
If you’re already out on the road and need to extend your dates, just contact our support team so we can process your free extension right away!
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