How do I see the status of my RentalCover Claim?
Since your protection plan is managed by our partner, RentalCover, their dedicated team handles the claim review directly. There's no need to constantly check a portal; RentalCover proactively keeps you updated via email at every step of the process!
Step-by-Step Guide:
RentalCover sends helpful email updates for every stage of your claim.
It's always a good idea to peek in your spam or junk folder if you haven't seen a message from them recently.
If you have specific questions or want to submit extra documents, the quickest way to get an update is to just hit "reply" on any email you've received from the RentalCover team. This sends your message straight to the agent handling your case.
You're also welcome to log in to your account directly at RentalCover.com (using your reference number ending in -INS) to view your policy and claim details anytime.
"I can track the status bar of my claim inside the DiscoverCars.com 'My Booking' page."
Because RentalCover manages the coverage directly, their claims system runs independently from ours. To see your latest updates, simply check your emails from their team or log in directly to RentalCover.com.
"I will get an answer or my money back in 24 to 48 hours."
RentalCover usually takes about 5 to 10 days to process a claim, depending on the location and the details of the situation. Claims that involve other vehicles or third parties might take just a little bit longer to sort out.
💡 Did You Know?
Replying directly to an email from RentalCover is actually the best way to reach them! Sending a brand-new message through a contact form can take a little longer to route, while simply hitting "reply" connects you right to the correct team.
What To Do Next:
Take a quick look in your email inbox and search for the word "RentalCover" to find your latest update.
If you aren't seeing any emails just yet, you can always visit RentalCover.com and log in to your account to check your status.
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