How and when will I receive my payment?
Once your RentalCover claim is officially approved, you'll receive an email with a secure link to a payment form. You can use this form to easily enter your bank details so RentalCover can transfer your reimbursement right to you!
Step-by-Step Guide:
RentalCover will send you a quick email as soon as your claim is fully assessed and approved.
Right after the approval, you'll get a specific email with a secure link to their payment portal.
Just click the secure link and enter the exact bank account details where you'd like the money sent.
Once you submit your details, RentalCover's system initiates the payment right away. Depending on your bank and country, it usually takes just a few business days for the funds to fully settle and appear in your account.
"I gave you my credit card when I booked the car, so RentalCover will automatically put the money back on that card."
To keep your information totally secure, RentalCover uses a separate system from your DiscoverCars.com booking. They'll simply need you to enter your preferred bank details directly into the secure payment link they send you.
"I can just send my IBAN to customer support in the chat so they can process the payment."
To protect your sensitive banking information, we ask that you avoid sharing those details over email or chat. Using the secure link provided by RentalCover is the best way to make sure your payment is processed safely and automatically!
💡 Did You Know?
While RentalCover processes approved claims right when you submit the form, the global banking system (especially for international wire transfers) usually takes a few business days to fully update your balance.
What To Do Next:
Keep a close eye on your inbox (and your spam or junk folders) for that "Claim Approved" email from RentalCover. As soon as you see the link, just enter your bank details to get your transfer started!
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