I purchased the supplier’s insurance at the pick-up. How can I get a refund for Full Coverage?
According to our Terms & Conditions, Full Coverage is fully refundable if it is cancelled before your scheduled pick-up date. If you are currently at the rental desk or picked up the car earlier today, it’s best to call us as soon as possible so we can review your situation.
Step-by-Step Guide:
Look at your voucher to confirm the scheduled pick-up date of your rental.
You can log in to the "Manage Booking" page on our website and cancel the Full Coverage yourself.
Until 23:59 (local time at the pick-up location) on the day before your scheduled pick-up: you'll receive a refund to your original payment method.
From 00:00 on your scheduled pick-up day until your pick-up time: you can still remove Full Coverage, but the refund will be issued as a non-refundable Booking Credit.
Once the rental period begins, the Full Coverage becomes active protection for your trip and remains in place for the duration of the rental. It is strictly non-refundable.
If you were pressured into buying the supplier’s insurance, please contact us on the same day as pick-up (within 24 hours) so we can review your situation and provide guidance.
"I didn't use DiscoverCars.com's Full Coverage because I bought the supplier's insurance at the desk, so I should get my money back automatically."
Full Coverage is a separate protection product. It remains active alongside the supplier’s insurance, essentially making you "double covered." It does not automatically cancel just because you bought the rental company's product.
"The rental agent said your insurance is invalid, and promised I could just cancel it later."
During vehicle collection, the rental agent may explain the benefits of the supplier's own protection products or offer you optional coverage. In some cases, the information provided may differ from the coverage included with your booking. Please keep in mind that your Full Coverage is arranged from the start of your rental and remains in effect for the duration of the rental period once it has begun and cannot be cancelled.
💡 Did You Know?
Even when you choose the supplier’s protection at the desk and end up with "double insurance," DiscoverCars Full Coverage often complements it by covering items that many supplier waivers may exclude, such as tyres, windows, mirrors, underbody damage, or lost keys.
What To Do Next:
If you are still within 24 hours of the pick-up date, contact our Customer Support team through the Help Center so we can review your situation.
If your rental has already been active for longer, your Full Coverage remains active and provides an excellent backup layer of protection!
If you haven't picked up your car yet, you can remove Full Coverage through the 'Manage Booking' page.
To receive a refund to your original payment method, make sure to cancel by 23:59 (local time at the pick-up location) on the day before your scheduled pick-up date.
If you are already at the rental desk or have picked up the car within the last 24 hours, your Full Coverage remains active.
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