How can I add, remove or extend Full Coverage after my booking got confirmed?
You can easily add, remove, or extend your Full Coverage through the “Manage Booking” section on our website. Just keep in mind that timing matters, as most changes must be made before your scheduled pick-up time.
Step-by-Step Guide:
If you haven’t picked up your car yet, log in to the “Manage Booking” page, find the Full Coverage section, and select the option to add it. After completing the payment, you’ll receive an updated voucher by email. Full Coverage can be added until the scheduled pick-up time.
You can cancel your Full Coverage before your rental starts. The type of refund depends on when you cancel:
By 23:59 local time on the day before your scheduled pick-up: You’ll receive a refund to your original payment method. To cancel, go to your “Manage Booking” page and select "Cancel Protection".
From 00:00 local time on your scheduled pick-up day until your pick-up time: You can still remove your Full Coverage through the “Manage Booking” page, but the refund will be issued as a non-refundable Booking Credit.
Once the rental period has started, Full Coverage becomes non-refundable. If you were pressured to purchase additional insurance at the rental desk, please contact our support team within 24 hours of your pick-up date so we can review your situation and provide appropriate assistance.
If you extend your rental directly with the rental supplier, your Full Coverage will not be extended automatically. To remain protected for the additional rental days, contact us through the Help Centre AI assistant. It will guide you through extending your Full Coverage for your new rental period.
"I extended my rental with the supplier at the desk, so my Full Coverage extended automatically."
Full Coverage is a separate agreement from the supplier's rental contract. If you extend your rental directly with the supplier, your Full Coverage won't be extended automatically. To stay protected for the additional rental days, contact us through the Help Center AI assistant. It will guide you through extending your Full Coverage for your new rental period.
"I can cancel Full Coverage a few days after picking up the car if I decide I don't need it."
Full Coverage cannot be cancelled or refunded once the rental period has officially started.
💡 Did You Know?
Full Coverage is often more affordable than the excess waivers offered at the rental desk. Because it works as a separate reimbursement protection, the rental supplier cannot see this coverage in their system. As a result, they will still place the standard security deposit on your card at pick-up.
What To Do Next:
Visit the "Manage Booking" page on our website to add, cancel, or extend your Full Coverage. If you want a refund to your original payment method, make sure to cancel by 23:59 (local time at the pick-up location) on the day before your scheduled pick-up. If you are already on your trip and have extended your rental with the supplier, make sure to update your coverage before the original protection period ends so there are no gaps in protection.
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