My name was misspelled on the voucher. Will it be ok to pick up the car?
It’s always best to correct the name on your voucher before you arrive for pick-up!
While some local teams might not mind a tiny typo, having the name on your voucher match your driver's license and credit card perfectly helps ensure a smooth and easy start to your trip.
Step-by-Step Guide:
Head over to the "My Booking" or "Manage Booking" section on our website.
Click this button to edit your reservation details.
Adjust the spelling of the main driver's name so it matches your official documents.
Once your changes are confirmed, we'll automatically email you an updated voucher with the correct name.
If you're having trouble making the change online (like if your pick-up time is coming up soon), just reach out to our support team. We're always happy to help update the supplier for you!
"It's just one letter wrong (e.g., 'Jon' vs 'John'), they will know it's me."
Rental companies use the name on your booking for their standard security checks. If the name on your voucher, driver's license, and credit card don't match perfectly, the local team might run into trouble releasing the car to you.
"I can just explain the typo to the agent at the counter."
Once you're at the rental desk, the local team usually isn't able to amend the original booking. Fixing the name ahead of time saves you from needing to set up a brand-new reservation at the current, real-time rates.
💡 Did You Know?
The main driver's name acts like a digital key that unlocks your booking in the supplier's computer system! Having the exact spelling helps them easily locate your reservation and process your security deposit without any hiccups.
What To Do Next:
Head over to the "My Booking" portal right now to double-check that your spelling matches your driver's license and credit card exactly. We want to make sure you're all set for a great trip!
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